Customer Ratings & Reviews

The 2 agents mounted my Tv and connected all my devices. They leveled it and made sure it was on point. I’m very satisfied with the install.

TV is a great addition, very happy with Geek Squad’s service and highly recommend.

My technician was AMAZING. He asked me everything I needed, while he was there. Listen, however also gave advice when needed.

Geek squad installed my TV in a very timely manner. They connected my direct TV and all my other devices.

Geek Squad agents did a fabulous job. They did the mounting, connecting, set-up, downloading and provided instructions. We couldn't be happier. This is our first smart tv.

The Agent that came was polite and informative. He hung our tv and made sure to clean up after himself. He took a lot of time to make sure we were aware of how everything worked which was great. Excellent service and would highly recommend.

Absolutelt totally impressed with the service. Chris and the techs kept me informed of their arrival, and made sure everything was done to my satisfaction. I cannot imagine better service.

Amazing job as always. Came in, located area, and conquered.

Great customer service, professional, on time and did an excellent job hanging my Samsung 55” Frame TV, which is challenging to install compared to all most every other flat screen television

Great, quick, efficient setup. Looks great on wall. Thank you!

They sent two Geeks to hang my 55" TV. Mounted it nivcely on the wall. I had to call them back to organize the cords and it looks much better.

Excellent installation experience for our new Samsung 75” tv. We love total tech as well. They come out whenever you need them.

The setup was great but they didn't stay and showed me how to use the TV. It'll be nice when you spend $4,000 on a brand new nice TV you expect them to show you how things work because the TV I purchased is the new Disney Samsung frame TV. And on the remote has a microphone and you press it and doesn't work and doesn't tell you how to turn it on or anything like that it's impossible and I called geek squad and they have no idea or they couldn't help me which was awesome so yeah

The Agents mounting the TV, did a great job and shiwed me how to move TV on the mount.

Everything went well no complaints thank you for your service

The agent mounted my tv and connected it to all my devices in no time fast and professional service with answer to all your questions.

The guys called ahead of delivery. They were skilled at installing the tv mount and connecting all of our devices. They really took the worry out of this purchase all together.

I told the salesclerk and showed photos of the two areas I wanted televisions hung on my walls with no visible cords. I was purchasing a smaller set and wanted a larger one I had already bought hung. I signed the receipt and left. Several days later the Geek Squad installer showed up and told me I had only paid for one installation, and even with that he was unable to install the televisions the way I had requested, and that I needed to reschedule. I decided to hire a licensed electrician to hang both sets a few days later. The sets were hung beautifully but I noticed there was a lot of cellophane on one corner of the newer TV. It turned out the newer TV had a small crack near the right edge and it wasn’t cellophane after all.. I had to wait several more days for a son to come and remove the TV from the wall to exchange it. Once inside the store I was made to feel embarrassed by one of the managers. I felt like I was being examined as if I was on the old ‘Perry Mason’ TV show. He refused to exchange the $400 set and said the box was in too good a shape for the television to have been damaged, I returned the set a few days later from the installation, and that the Geek installer had no notes regarding the condition of the TV set. I countered that the Geek installer said he couldn’t install the TV and never opened the box! In essence he inferred that I was a liar and was trying to scam the store. I have spent on purchases several thousands of dollars from Best Buy since the 1990s and still have the receipts, but this obviously will be my last major purchase from Best Buy. It was a terrible and embarrassing experience!!

They were nice and polite. But they left cords bundled and hanging everywhere. It looked a mess. They said it was the best they could do because I did not have a plug close by. I just hope my tv doesn’t fall off the wall. I repositioned the cords on top of the fireplace mantel and put pictures in front of it to hide the cord mess I should have complained sooner but I’m a senior with heart problems and did not want to get myself upset. My brother had suddenly died as well.

Just as adorable, the techs showed up with the mount, installed it, correct height, connected the TV, programmed remote, cleaned up and left! Love it!