Customer Ratings & Reviews

Very professional on time installation. Installer was a perfectionist!

Geek squad personnel have been great. Setting up and correcting situations.

The service guys did an amazing job. Quick, friendly and professional.

Installation and set up crew was awesome. Such a good group of guys.

Totally wonderful install, the installer did everything we asked and it was wonderful, thank you.

The agents were professional s as Nd mounted and checked all tvs before leaving. Also they cleaned up and trashed big tv box

They mounted my tv perfectly, they also had an additional mount that my tv needed. This service was very professional.

The installation was perfect and works great in our home.

Delivery and installation was on time and was done in a very professional manner.

The geek squad mounted my tv and connected everything.

The agents mounted my TV and connected all devices. They did a great job orienting me to the new TV.

Agents arrived on time. They were respectful of our home. They were friendly, efficient, very competent.

Very professional and quick service. It did not take him very long to install the TVs. Very helpful and friendly.

Chad mounted and installed out 75” Vizio. He was friendly and professional and gave tech advice.

They were great!! Careful, considerate, and thorough.

This is a great mount, as it can be moved in any direction. Geek Squard did a great job clean neat and professional.

I negotiated the price and installation specifics with the sales associate in store. Three days later, I received a confirmation call. The associate and I went over the everything a second time, including installation locations inside my home and equipment integration. According to the time line given to me, I was expecting to get an email the day before the delivery to confirm the time. Instead, I received a call from the technician. He reviewed the work order, just as the previous 2.associates. He asked about installing over a fireplace, just as the other 2 had. This time, he told me that there would be an additional charge to complete the installation because of the fireplace. It's important to note that I'd already discussed the fireplace locstion with both of the previous associates and there were no issues. This wasn't a new fireplace installation, rather an upgrade. The original fireplace installation was completed 2 yrs earlier by Geek Squad. I informed the technician that I'd already had this conversation twice earlier and that there were no issues. He then told.me that he didn't work in the store and that all he could do is charge me. He said that he couldn't come out unless the additional fee was paid. This felt like extortion to me. I asked if it was too late to cancel the whole thing. He told me that I'd have to do that in store. 30 min later, I went to Best Buy on Woodruff Rd. to cancel the purchase. I spoke to the associate at the register and asked for a refund. While she was completing the process, I asked to speak to the GM. He arrived, before the transaction was completed. He listened to me; as heated as I was at the time, I'm sure that was an effort. He explained what went wrong with each interaction with his associates and the Geek Squad technician. He offered to comp the additional cost and to keep the delivery/installation time for the following day. The Geek Squad techs arrived the following day. The installation was completed im a timely, efficient manner without issues. I did take the time to observe the fireplace installation specifically. With the exception of new measurements for the new bracket, there was no additional work required. After the installation, the Technician explained things in more detail. He informed me that existing communication systems didn't allow him the ability to make the right call or to change anything. He said that he saw the notes in the system indicating that the fireplace installation had been discussed by both of the associates that I delt with prior to his call, but he still had to collect the additional fee. While he was there, I decided that I didn't need the additional sound bar that I'd purchased for the bedroom. He told me that it would return it for me. He did say that it would take a few days to run through the system and to appear on my card statement, (bet you know where this is going...) So 2 weeks later I called the number given with my receipt to find ou why my return hadn't been processed. The accociate informed me that the return had been initiated by the Geek Squad technician the following day as he'd promised, but some internal error had kept it from being allocated properly. She told me that it would be rectified within 24hrs. She even sent me email confirmation of the return and the timeline. That was on a Thursday morning. I didn't receive the credit until the following Tuesday at 2:30pm. Best Buy has always been my go to spot for anything electronic. Never had a problem before. This experience took all of the joy outta getting new gear. I get that structures and offerings do have to change to keep up with economic and market changes, but when you cut offerings that people love, (ie: the club membership that included installation) and then put your employees in positions where they have to lie and then point fingers at each other, you lose. You lose revenue, you impact customer loyalty and most importantly to this conversation, you lose me.

Jean and his team were Kind, Courteous and Efficient. They went above and beyond my expectations.

Professional, courteous, excellent workers - would definitely recommend

The two agents were great explaining on the options on the tv . Very friendly did a great job on installing