Customer Ratings & Reviews

The installation went smoothly. The agent was knowledgeable, courteous and efficient.

Very knowledgeable & accommodating technicians Excellent installation

great service and very thorough in making sure I understood the hardware/software.

Professional and courteous service. Exhibited expertise in installation and setup of TV

The two agents that connected our new 65" SONY XR A80J OLED television were the best techs I have ever seen work. Josh and Jeremiah were professional, fast, and extremely clean. Even though Eugene King is not a Geek Squad tech, he is the nicest salesperson we have ever had the pleasure to meet at Best Buy. Because of Eugene, my wife and I will only purchase electronic devices in the future from Eugene at Best Buy.

The folks who mounted the TV for me were all awesome! The only reason for less than 5 stars is that it took three attempts to get this service scheduled. The first time the order was apparently input incorrectly. The second time the order again was input incorrectly. It took three attempts and about three weeks to finally get it done. Not sure why. Seems like a pretty simple request.

We had two TVs mounted and the process was quick and everything looked great. We would recommend to others for tv mounting.

Agents mounted my new TV on existing bracket so that was great.

Geek squad came out and delivered my tv and mounted it right where I wanted it.

Went over snd above ok mounting and installing my t

It's still on the wall - so that's all you can ask for

The setup crew was awesome ! ran through all the features of the TV and made sure we new how to function everything before they left.

The instsllment crew installed my tv quickly. They collected the trash and helped set up my television. Great job.

I am really happy with their work. They are very Experience and knowledgeable. Finish the work so quick and perfectly.

looks really good and the installer was good and neat. Looks really nice.

They were on time. Answered all of my questions. Very knowledgeable and efficient.

Super great service. The techs were knowledgeable and courteous.

Vey satisfied with the agent who installed and set up our new TV

In contacting "Best Buy" and "Geek Squad" I thought I was contracting for the services of your uniformed and store based service personnel. Instead, what you provided....without notice to me....was a subcontractor. I had seen two trademarked "Best Buy" vehicles in our neighborhood and deduced that these would be the personnel providing us the requested service. By contracting behind my back for subcontractors to do the work you deprived me of doing my own price comparison and shopping among other providers. I was expecting to pay for "Geek Squad" services...with the technical expertise and ACCOUNTABILITY that attends working with store based employees. You deprived me of that essential aspect of our contract. The personnel YOU contracted with were courteous and installed two tv mounts and one of our soundbars. The second soundbar required that we go online and find a part. We were told to simply 'call back' when the part arrived. We ordered the part and it was delivered within a day or two after the initial service. I texted the number provided and was told that "they were servicing another customer and would get back to us". Of course they did not contact us again. Had these folks worked for your store, it would have been a simple matter of contacting management. However since you created another layer of accountability for these services I decided to avoid the confrontation and arranged for alternate servicing of the one remaining soundbar. I intend to cancel my yearly maintenance program. It was deceptive of you to lead me to believe that I was contracting with "Best Buy" and "Geek Squad" when in fact you were subcontracting my requested service. I would not have agreed to this. You created a situation where you obtained a profit on subcontracting a service that I could have obtained on my own without your layer of profit. That is a deceptive business practice and one that terminates my previous good impression of Best Buy and Geek Squad.

Geek squad installers were friendly, knowledgeable and very courteous. They hung a 65 inch set, no problems. Clean install, no wires hanging.