Customer Ratings & Reviews

The guys that mounted my tv and connected all my devices were great! Very professional and efficient. Would highly suggest using this service.

Excellent work done with excellent customer service…

My installer was Top Tier Amazingly Neat and Respectful of My living Space.

The agents hung my TV perfectly, connected all of my components and made sure everything work. They did a terrific job and cleaned everything up when they were done.

Team did a great and fast job of hanging tv and installing in wall power kit.

The agent is awesome… easy to work with and listen to my request.

Couldn’t have asked for better Professional, Curtious costumer service, took my 86in, substantial packaging with them. That saved me the clean up. Thanks Geek-squad, Great Job

Yes very professional very great service vey polite

A little bit more tidiness would have helped. Left to many dangling cables in sight. Had to hide cables myself. Otherwise they did s great job.

Best Buy Geek squad did an excellent job mounting my Amazon Fire TV and connecting my Alexa

Love it due to it's quality and performance to withstand our plasma tv and it's more elegant the way it hooked up now on the mount.... Thanks a bunch

We had Geek Squad or Total Tech mount and install our new 75" Sony. The tech's went over and above to help us.

The installer did a fantastic job installing and setting up our new Vizio tv and sound system. Very professional.

Geek squad installed my Samsung 83" inch tv with easy and professionally.

I paid $249.00 for he TV installation/set up and $99 for Soundbar installation and set up at the Appleton WI store. I had a friend come to my house to enable the technician to do the work as I am in the middle of the move to my new place. The equipment was mounted but no set up was done and all boxes were left for me to dispose of. The website and the folks at the store stated after the installation and set up w ere complete the technician would clean up the area. As I was living 850 miles away at the time i tried to reach the store to discuss the situation. You cannot get to the store via telephone, you are directed to a call center. The call center couldn't help as the purchase was done at the store. Ihad the call center employee contact the store manager and ask him to call me back. I was told he would call back momentarily. It has been a week with no call back. In addition I was sent a survey on my experience. I stated the above. The survey asked if I wanted Best Buy to contact me. I asked for a call back no call back through this channel as well. This has been the most frustrating purchase I have ever had. I would in no uncertain terms tell the consumer that Best Buy does not live up to its obligations and makes no effort to make things right on a $5000 purchase. Shop local with professionals, not amateurs

The geek squad mounted my 85"tv and connected everything to my Dolby Atmos surround system

They mounted my TV but said I couldn’t use the mount I had and required me to purchase a very expensive one from them.

I paid $199 for my set up which I had to pay an additional $49 for the set up of my speakers ( in addition to the $2K for TV, cables, speakers) Geek Squad set up seemed like they wanted to do the absolute minimum, did not even want to hide the cables behind the wall saying the power code would still be visible. They actually drilled and left a hole in my wall during the mounting and did not say a thing, both tech guy & his supervisor. In addition to this, one of the good quality HDMI cables I had (which I replaced with a newer one) went missing. On top of this level of unprofessionalism, the hype created on the website describing basically their level of expertise and how they figure out where to mount the tv based on room set up including windows and lighting to give you the best angle or some horse manure is exactly what it is, just a hype and horse manure! I had to figure all that out on my own as they ask u where u want it mounted, height wise, center, etc smh! I never expected this kind of low grade service from geek squad/Best Buy. I paid way too much money for this c r a p. My home is brand new! Less than 1 yr old and they literally dented it and took off thinking I wouldn’t notice? Highly Disappointed and disgusted does not even begin to describe my feelings towards this experience. And yes, I reached out to management, they escalated it, waiting for them to reach out.

mounting of Mounting bracket was done excellent except we are not happy the wires were not snaked through the wall. Wires are in view. Geek Squad installed other tv in different rooms in the past and hid the wires. That was a excellent Job. I believe they should come back and fix it. I am a total Tech customer.

This was the greatest experience they where professional and very knowledgeable