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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 932 Showing 18,621-18,640 of 38,693 reviews
  • Rated 3 out of 5 stars

    Not really full service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My appointment time was from 8 a.m. to 12 noon. The technician showed up very close to noon and was here for approximately two hours. I was placing the new TV across the room from where the old TV was situated so I purchased extra coaxial cable for the technician to easily connect to the new location. My issue is that the technician didn't have the equipment to trim the cable to the proper length. So now I have about five extra feet of coax cable coiled up. When I asked about trimming the cable he says he doesn't have the equipment to do that. He said it requires a tool that you spin around the cable to cut it to the proper length and expose the end and an additional tool that you need to punch the connector into the cable. So now... apparently I'll have to now purchase these tools or find someone else to come out and trim this to the proper length. To me, for $200, this should be part of the installation service. Disappointing.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. Our goal is to make your TV set up and mounting as stress-free as possible, so we appreciate you letting us know where we fell short with your install. While we don't have those tools at this time, we'll take this feedback under review for ways we could possibly do better with future installs.

  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer set up my tv and tv mount and gave me a crash course in how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and set up all my devices and hid all of the wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed it in just 10 mins

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job kudos to geek squad job well done.will recommend to my friends

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a text the service men would arrive at 2:05 pm. They showed up at 12:30pm. We were not ready for them and they came back at 1:30pm. The tv mount was put up ok but after they left the tv did not work properly. Apparently the wiring was hooked up wrong. I reconnected the wiring to get it to work properly. Not worth the $250 they charged. Best Buy is not what they used to be.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed wall mount with no damage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed the wall mount with no damage to the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeeee TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color and picture is outstanding! We love this TV.... it looks great above the fireplace!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for television mounting anywhere inside house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole process was very smooth and easy. We had a 70” TV installed on our brick wall on our back patio. It took them less than 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great. I would use them again. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time, very professional and worked quickly. Up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience - very friendly and did a wonderful job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected all my TVs successfully.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Setup was Good, but not Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, but I wish the installer had spent just a bit more time on the setup. He zipped through them so fast, I could not see what settings he 'assumed' I wanted. I went in and changed a few after he left. Wish he'd have asked me instead of setting them to 'average user' settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the difficulty of hooking up a bose surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unfortunately, my installation wasn't routine as i had a surround sound bose which wasn't compatible with 4k -hdmi. After several appointments the geek squad was able to diagnose the problem and I ordered a converter, The tech came shortly after it arrived and got the tv working perfectly. I'm a happy camper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Helped install my TV’s … Will recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful people and friendly, Aldo made sure I understood my products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed 5 big screen TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three techs arrived on schedule and on time. They installed 5 TV mounts and hung 5 Big screen TVs. They adjusted each TV and cleaned up in each room prior to departure. They also removed all the empty boxes and packaging. Great guys great service and a very good tip was in order.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Best ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Epic quality and clarity on every level. Total game changer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv install was top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the team who mounted my television.

    I would recommend this to a friend