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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 944 Showing 18,861-18,880 of 38,693 reviews
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to install and has a good tilt system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We thought we could do it ourselves (ha!)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I thought we could replace our TV that is mounted over the fireplace by ourselves. NOT! The old TV was way too heavy and the new TV was way to expensive for us to drop one or the other or get hurt in the process. So thankful for the professional installers from Geek Squad. Courteous. Professional. Meticulous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid tv mount. It’s holding up and is easily adjustable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and friendly and very careful with my equipment. They arrived on time and stayed in communication on when they were coming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good on the wall hoping this Samsung lasts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was hung correctly and efficiently. Unfortunately that my second TV in 3-4 months as the first new one only last a month and had line through the TV so needed to be replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional at what they do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers are very friendly and clean up well without leaving a mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt & quality service and install. Care taken with product & home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounting Large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work by Geek squad in wall mounting the TV and adjusting soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spirit of Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gav and Chris are both experts in their field of work. They made recommendations and I trusted their advice. I absolutely love the set up!!! Thanks for your expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THEY DID AMAZING JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JUST AMAZING NO OTHER WORDS MY TV AN SURROUND SOUND IS VERY NICE

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Setting up the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that delivered and programmed our new TV were courteous and did their job professionally. Will use Geek Squad again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s working great & easy to install with my TV. Looks like I got the good product from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and all its components. They were very informative about how to operate my device. They took their time and made sure everything was installed and secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't thank the Geek Squad enough for perfect installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moody

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional knowledgeable pleasant and caring thanks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Inconsistent service and lack of response.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fast and furious and the geeks seemed in too much of a hurry to adequately answer our questions and test the equipment for quality of output. The sound bar was found afterwards to create echos and not be fully synchronized with the TV and thus required a second trip for its removal. The original hookup required a 16 foot HDML cable for hookup and the Geek only had a 24 foot cable onboard and thus its installation not only cost me extra money but left me with a pile of extra cable to add to the mess alongside my printer stand! To top it off we called three times after the install to ask questions and get things straight and received 0 responses, requiring us to go to the store and demand satisfaction.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your thoughts with us. Having a new home theater system installed is very exciting indeed. Have complications during the completion of the service is not, especially if you can't get the support you need. We apologize for your having to go to lengths to get the answers you needed.

  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional job. I am so lucky to have used them to hang my 75in tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivered and installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no way to haul the tv so I had it delivered and installed. The service technicians were very professional, friendly and understood exactly what I wanted to accomplish. Delivered, installed and set up the tv in a very professional and timely manner and removed the box and all packing. Glad I had them do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an awesome job. The were very attentive to what I needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up stand & Mounted TV satisfactorily. Seems secure.

    I would recommend this to a friend