Customer Ratings & Reviews

The agents mounted my television, it's straight and still up!!!

Three techs could not even figure out how to remove an old mount. Said it was screwed in behind the board it was attached to and I would need an electrician to remove an outlet cover because they were not allowed to touch electricity. The mount was indeed screwed into the wall from the front and I removed it myself. But this delayed my installation by almost a week. They also pulled the old TV forward and broke the HDMI cable which I had to replace and fish down the wall myself. They also said my current surge suppressor which had been plugged in before would not fit due to placement of the mount. I believed them, but after they left, I tried it and it indeed fit and I installed the mount myself. They cracked and chipped the stone they drilled into. And since the TV was a return and a purchase of a different model due to the first TV missing a power cord and remote, they did the sale as a replacement, which caused me not to have a receipt or any evidence on my account of the purchase. After going round and round with customer service and speaking to at least 15 agents and 2 store trips, they found my purchase but are still unable to print me a receipt for all items unless they did a return and a new sale. But is still missing the payment for the install. Also, this delayed and caused several hassles and a trip to the store to get a price match, which could not be done online due to the fact that it was done through GeekSquad and no receipt pin #. Never does Geek Squad come out and fix or install anything the first time. It always requires 2 or more visits. The techs were friendly and courteous and did eventually get the TV installed.

The agents were prompt and did a fabulous job! They were nice too!

Geeks again with best! Very smart and knowledgeable.

Service guy was great and knowledgeable. Installation did not take long

The agent mounted my tv and connected it to all my services

The installers were able to mount the television on the wall with zero issues.

Man that installed was very professional and nice. He did an excellent job

professional and were flexible on scheduling! great job!

Time slot of availability was convenient. Professional, wore a mask and shoe covers. Easy to talk to as well. Very professional and provided much peace of mind. Guided us against installing in wall cable management in our finished basement due to a fire block. Would never have known if we tried DIY. Great service.

The team members mounted my Big TV on wall with movable arm perfectly. They know their trade well by showing and adjusting various positions and angles for comfortable viewing. Also explained the operation in easy steps. And cleaned up after the installation left the home in condition as it was when they came in.

Installers we knowledgeable, professional and knew what they were doing.

installers (geeks) arrived early called even earlier . in and out. good job.

I received excellent service from the crew that showed up. They were professional and got the job done quickly and efficiently.

Chris and Justin were phenomenal at the job. Prompt. Courteous. Told us what they were doing the whole time and gave solutions to any issues that came up. They were a pleasure to deal with. Chris even followed up with us the next day to make sure everything was good.

They did an amazing job hanging my tv and sound bar! Professional!

Worth every penny the agents were nice and fast and did a great job

Both of them were very professional and did a great job mounting the TV. They took their time explained everything and were very nice and polite. I highly recommend them and want them to honestly install my other tech since I just moved into a new home. Great guys and really funny too!

Installers were friendly, professional and knowledgeable

Super service!!! Quick and easy. Very professional