Customer Ratings & Reviews

I was very pleased with this service. The install guys were friendly and professional and what you would want in an installer. They were quick and seemed knowledgeable, discussed placement options, and told me about the tv adjustment, and parts with my wall mount. I can’t speak to the cost because it was free to me through total tech membership but it if you aren’t confident about your mounting skills or just don’t wanna mess with it I would recommend this service.

Highly recommend the Geek Squad, especially Ryan. The TV looks great and I have the peace of mind knowing it was installed correctly into the wall studs. Ryan took the time to explain everything before leaving. The installation is perfect. Very important because the TV is a focal point of the room.

I had the Best Buy guys install a heavy mount for a heavy 55” tv. They were so good. The located a stud, then positioned it to where I wanted it. There is some adjustability in horizontal position once the stud is located. That really helps or you would need to do strictly as your structure dictates. The Techs were efficient and friendly. They got my Directv box fastened up behind the tv using zip ties. The walk plug is up there too, which is nice. They did such a neat job then made sure I knew how to use the new tv after they tested it all themselves. I could never mount a tv. I’d recommend not trying to hire a handyman or your neighbor, etc. These Best Buy techs are used to this and are expert at it.

The two guys that came to install my new 77 inch Samsung TV and Sonus mount were very professional and knowledgeable. They called the night before the scheduled day of install to let me know what time to expect them and also called the next morning when they were about 5-10 minutes away. They showed up and i had the area cleared away and ready for them to do their work. They went straight to work measuring for the mount and getting it perfectly aligned and level. The mount is very nice and strong and bolted into the wall studs and is easily adjustable. They installed the part of the mount that attaches to the back of the tv and then the two guys picked the tv up like it says your supposed to and it just clicked perfectly into the mount that is attached to the wall. It seemed so simple but you could tell they had alot of experience at doing these installs and i couldn't be more happier that i chose Best Buy to do this service. Highly satisfied with the service i received.

Terry Perkins and partner installed our TV. They were friendly, courteous, professional, and totally knowledgeable about equipment! They wisked down the tv we had hanging and placed it where we asked. The installation went so quickly, it was AWESOME!! They quickly cleaned up the area. Terry asked if we had questions and answered a few. He showed us the details of using the new remote. I wish I had Terry around once a week to help with everthing electronic in the house!

The techs were very professional, helpful and gave incredible guidance on best options when we faced a challenge when mounting it. They were prepared for extras we needed and had a great attitude. They stayed longer than expected in order to get the job done right! I really appreciated that!

I just had my TV mounted today. The service called the day before to confirm if I had a wall mount and what the TV size was. They said based on the TV being 65' that they would send two servicemen. Only 1 person showed up, he dropped my TV which left a few scratches, he also nicked my entertainment center which has a few scratches as well. Thankfully the TV works and there are not issues with the picture quality but overall it left a lot to be desired in terms of service.

This service is amazing. They provided everything promised with friendly. professional service. The Geek technician was helpful when I asked questions and explained everything making sure I was satisfied and comfortable with everything. I highly recommend these services and I wouldn’t hesitate to call on Best Buy Geeks again.

Good professional , courteous services !! The installation crew contacted us in regards as to when they would be arriving , they were punctual and in no time had our new TV installed and ready for viewing … they conducted themselves ina professional and courteous manner . Thank you Best Buy !

I opted for the Geek Squad membership since I had excellent service from them with a previous TV installation. The TV I bought was much too large to fit into my car, I decided to sign up for the service. They arrived promptly at the scheduled time. They also removed and took away my old TV and sound bar without a problem. I thought that since my old TV was 49” that my old TV stand would not bear the weight of my new 65” TV. I was delighted to learn from the installers that my new TV would fit the stand without a hitch. It helped that they were both Sony TV’s. They stated that even though the new TV was larger, it was probably lighter than my old one due to newer electronics. Since my new TV fit the stand, they didn’t need to install the new mount that I had also bought just in case the new TV didn’t fit the stand. They pointed out that since they didn’t need to install the new mount, I could return it for a refund. I was delighted to hear this. I found this type of honesty rare in that many times installers would just try to say that they needed to install the new mount. With the refund of the mount, I was able to purchase a 4K BD player, which I originally delaying until later.

I had a great experience with the Best Buy team who mounted my TV. Scheduling was simple, and the team arrived on time. They were professional, efficient, and ensured my TV was perfectly level. They also cleaned up thoroughly afterward and took the time to walk me through the setup. I’m very satisfied with the service and would recommend it to others!”

The geek squad that came out and installed the TV belt in the TV were very professional great people helpful. Love it when you guys come out and get things done the right way. Appreciate everything you do.

The installation Technicians provided a wall-mount setup that was surprisingly straightforward with prompt service. Be prepared for a two-person job—it’s heavy and requires precise alignment. The technician were knowledgeable and provided swift installation.

The agents mounted two TVs for us. One on our living room wall and one in our master bedroom. They were very professional and knowledgeable about the TVs. After they were mounted on the wall they took the time to go over the tvs and some of the features available on them. I would highly recommend the Geek Squad for this service

The geek squad showed up. There was two gentlemen both of them were young they took their to uninstall the 55 inch TV I had mounted and install my new 75 inch they explained everything to me as they were doing it. I hate I didn’t get to get pictures of them but they were really awesome. I wasn’t expecting them to answer all the questions and talk me through the things that they did far as setting up my TV with my Internet and everything I thought they would just install turn the power on and leave but they didn’t they stayed set up the TV with my Internet talked me through how to use my remote, which is really easy now that I know I wish I knew their names they need a raise

The 2 agents were very impressive. They installed it quickly. It turned out that I needed an extension to the arm bracket holding the tv since it was larger than our old tv and the indented area on our stone wall, but they had one in their vehicle. Both agents were professional and personable.

Geek Squad is the best! We had a few bumps in scheduling but that was because my Best Buy salesperson messed it up. The installation went smoothly. Geek Squad guy was quick and efficient and he stayed awhile to show me how everything works. Big 5 stars!

Best Buy Geek Agent DH is knowledgeable, courteous, efficient, and was able to help me feel confident with my new TV and its functions in short order. This was the third installation Agent DH has performed for me... and I look forward to more in the future!

The Geeksquad installers were prompt, professional, efficient, and took the time to make sure I understood the nuances of my new TV and the TV mount. Before mounting they made sure they were placing it exactly where I wanted and only had to drill once. This went above my expectations.

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