Customer Ratings & Reviews

The installers were amazing and really took the time to understand where I wanted the TV mounted and to show me how the features of the mount worked. They also took such amazing care not to damage or make any extra holes in my wall. Their professionalism was without a doubt amazing.

installed tv and sounder and programmed all to work together with all devices - excellent service , very efficient and knowledgeable.

The technician that came to install and set up my new tv was superb. He was very nice and helpful and extremely considerate. The job was done well.

The three gentleman who showed up to install my TV in my brand new home on my stone fireplace were professional, polite, and excellent at their jobs. They deserve more than five stars. They took their time were precise did it right the first time and it came out perfect! Highly recommend this installation service. Very very happy customer!

Great!!! They came in and mounted TV with no problem. Programmed the new TV which was something that would have been beyond this "ludite's" capability. Well worth the price!

I can't imaging trying to mount our new 77 inch TV ourselves. The geek squad did a great job for us, installing the Sanus wall mount and then placing the TV on it, with all the cords nicely organized and bound together. They mounted the new soundbar to the bottom of the Sanus mount, so that it moves wherever the TV moves. They paired all of our devices to the TV remote (Soundbar, Xfinity, Apple TV, BluRay player, video games), making our watching experience easy and seamless.

I was not expecting to purchase a new tv, I went for a tv mount only. I noticed Best Buy had some great deals on television. So I was willing to upgrade from a 65 in I already own. While checking out some of the tv that was on sale . Me in the sales rep went over all the pro and cons for each tv. I didn’t really want this tv because I felt like the back was snot small enough to go on my wall. But with really taking my time . I decided this is the one. The quality is amazing the size is perfect. I am enjoying this one better than the current tvs in my home

Beautiful tv functions well, many things to still learn about it because as of this wiring I’ve only had it just one day but so far so good. The sound bar is ok but looking for something with more power and speaker strengh. Will probably buy a dedicated AV receiver to take this combo to another level. I give the installation team 5 stars for their quick efficiency in the setup and testing of the combination sound bar and tv. Very nice and professional was their visit. 5 stars. Thank you Chantal and Avery from the Geek Squad crew.

They first took my fifteen year old 52 inch tv off the mount on a table stand, brought it upstairs and put on the base stand I still had for it so it could sit on a table. Then they took the new 55 inch tv out of the box and installed it on the mount. I had been worried that it was going to be problematic to do this because the stand mount was fifteen years old but it was done quickly with no problems. They even provided the new screws they needed to mount saying they had plenty and I could return the box of mounting screws I had purchased just in case. Then they wired the tv up to my cable/dvr box along with an old blu-ray dvd player I had. They set the wi-fi to it, attached the tv to my samsung account and set the settings. Then they explained in detail how to work the tv with the remote. I am older and technology challenged so I never would have figured it out without them. They were total pros who went above and beyond and were extremely kind and patient with me. Can't thank them enough.

this is not the first time i have had brittany as the technician for an installation. she is very professional. knowledgeable about the product and always goes above and beyond to make sure able to use the new purchase.

The two gentlemen that installed my TV mount were very professional and quick! They also cleaned up afterward nicely! My remote wasn't working and they explained all of the possible problems. Im glad i added this service.

The agents were respectful, polite and connected up my television without any problems. They were quick and efficient.

Antonio and his fellow technician were savvy, efficient, friendly, and gave sound advice. They installed the tv mount and connected everything expertly, while optimizing which cables should be plugged in where (such as the sound bar to the eArc on the TV, etc). Where they mounted it looks fantastic on our wall and gave plenty of space next to the television for wall mounting the PS5 / Nintendo Switch. Appreciated as well the care they took of the television, ie wiping it down, placing it on padding instead of directly on the floor. Helped it stay pristine, the way I like to keep it. Thanks Antonio and team!

The agents that installed/mounted the TV to the wall did an excellent job!! They were very experienced and careful thru the process!

I recently bought a high-end Samsung TV and soundbar. Geek Squad installed both for me since I subscribe to the Best Buy tech program. I was very pleased with their service. Two techs arrived at the agreed upon time and were able to install the new units very quickly. They also boxed up my old TV since I was giving it to my grandson. I couldn't be happier with their help and service. Hooking up a TV and programming it takes a bit of doing these days and the fellows who came were very knowledgeable and took the time to explain all the features of the TV to me.

Two guys turned up on the scheduled day with everything they needed to mount my new big TV. They also arrived earlier than the expected time slot by a few hours which was great. They brought my new TV in, took my old TV and mount down, put the new one up and even helped to set it up, plugging all my HDMI components in. They set up my TV, changing settings, removing annoying apps, ads and getting it updated. Then they checked my gaming console settings to make sure I was getting the best picture quality to match my new TV's features. The guys were polite, friendly, tidy and professional. They also both had good knowledge of the exact TV I bought and TV's in general. I can wall mount TV's myself with a little help lifting the TV at the end, but after this service, I'll never do it myself again in future. For the price and the service they provide, it's a no brainer for me. I was fortunate to get the service for free as part of my TV deal, but would gladly pay for it and would recommend it to anyone who buys a new TV from here.

Did a great job professional and polite showed my wife and I how to operate and get all the available apps. He answered all our questions and we had a few

The technicians notified us in advance that they would be earlier than scheduled. Both were personable and informative about the products they were installing. One of the items purchased in the store was not the correct one for installation. However, they had the correct on their truck and instructed me as to how to pay for the item online while they waited. They then were able to timely complete the installation, They informed me to return unusable part to the store for a refund because they were unable to do so. They demonstrated how to operate both the TV and soundbar and clearly answered all questions we had. They cleaned up and hauled away all trash. Outstanding service!!!

This review was for wall mount installation of a Samsung QN85c 85". Expectation: This TV is quite a beast, so we knew the installation would have be up to par. Result: The installation team (more on that below) did an absolutely fantastic job with installation. They had a few challenges with cable routing through the wall and worked through it for a flawless configuration. We couldn't be any happier with the results. Special kudos to the Installation Team Lead! See below. A word of warning about the BB appt tools however. When the TV was purchased in-store -- the salesperson set up the installation appt during the sale. The appropriate emails were sent out by BB's system and all seemed well. Until 9:30pm (PM!) the night before the scheduled appt -- when an automated system emailed from BB claiming that the next morning's appt was only to deliver the mount. I decided we'd just wait until morning and see what transpired. I'm glad we did because the installation team lead had our backs! He called the next morning and we were able to sort everything out with them arriving with TV and mount to do the job as originally scheduled. Coda: After the flawless installation, we received multiple emails from BB's scheduling system to schedule our "2nd" appt (the one to install the TV that was already installed). After several of these, I finally called BB and was able to get the 2nd appt slot cancelled. Note: I'm not counting off any review points for the scheduling issue as a) it still happened on time, and b) the installation team lead saved the day.

I was reminded the day before the scheduled visit they were coming. That morning, after loading their vehicles, I was called and given an estimate time of arrival. 20 minutes before they arrived, I was called and advised again. No surprises. The crew (2 men) moved a wall mounted 65 inch TV from one room to another. Then wall mounted a new 55 inch TV to the first wall. My crew was courteous, professional, helpful by providing advice and recommendations, friendly, and patient. The TVs are placed where we wanted, level, connected to all the devices that TVs are connected to. IOW totally operational when they were done. I will not have any reservations to call the Geek Squad for this type work.