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Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1077 Showing 21,521-21,540 of 38,693 reviews
  • Rated 5 out of 5 stars

    DOPE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that did the install was punctual and chill! Bro was a fellow Cole fan! It was a cool exchange and I pray traveling grace on the guys as they travel across this word helping people with they installation needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    KTGeekTVInstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The end product was very good and the Geek Squad installation looks professional. I really like the Tech who finished this project and the on phone staff who arranged the final installation. However, from time of delivery to final installation was over two months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable, helpful, and kind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Donny is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installation service, ably led by Donny, is the best. It is regrettable that the computer repair service is unsatisfactory. The computer repair staff that I encountered are uninformed and rude. Hope this can be approved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a wonderful job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional, did not only a great job mounting the large screen TV but also switching out the previous TV to another room. They also set up the remotes and got us ready to use both our new and previous purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad removed old tv and mounted new tv on wall. They did a great job to make sure tv worked with cable and surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that installed our new tv did an excellent job and were very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks were beyond wonderful. Local knowledge and patience with questions. High marks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talent of men at installation incredible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was delivered with the utmost care and consideration. The installers new their jobs well and comment ed on the superior qualties of the products we have purchased. They spent time with us and made themselves available for any further questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my 65"tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the agents were extremely knowledgeable and did their job very well and quickly. They kept everything very clean and took all the garbage with them. I wanted to give them a tip for doing so well they said they can't take money. Job well done!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew where on time , very professional and friendly. They removed my 70" , relocated and remounted it as well as hanging my new 85" tv. Saved me a lot of headaches trying to manage the mounting by myself.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the most absolute garbage service I’ve ever purchased. The contracted company felt they only needed to use two screws instead of the required amount and resulted in the bracket bending and the TV falling off the wall. I had to work with 4 different parties to get any response on a refund. Contacting Best Buy customer service told me to call Samsung which had absolutely nothing to do with the problem then told me I needed to go into a store to file a claim when they could’ve done it for me online. Will never be using geek squad again and have told everyone to not use this service ever.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad saves the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy and his partner were great and funny guys. Had the tv up in no time with no damages or extra hassle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed our TV was timely and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provides timely service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used Geek Squad for several years and haven’t been disappointed. They’re always on time or early for appointments & call ahead of time. I use them for any set ups that I need some including computers, desk, ring doorbell and smart locks. I recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional service from the Geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad(Joshua and Joe) came last Jan. 29 and installed my tv on the wall. They did a lot of additional services and went out of their way to get my tech up and running. They were eager to help me out .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job dismounting the old tv and installing the Sony. Answered all my questions and were totally professional and easy to get along with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service an professionalism was great! They were on time and did an excellent job installing the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job with our setups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked quickly and efficiently and got the 75" tv mounted to the wall nicely and got the tv up and running. It would have taken us so much longer to get it mounted and set up....very happy we had them do it for us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was quick. The gentleman doing it gave us great suggestions and we are so grateful. Everything looks amazing!! Thank you!!

    I would recommend this to a friend