Customer Ratings & Reviews

The picture on our tv is still lopsided. Geek Squad came, but the picture was good for a few hours then it went back to being lopsided. I tried calling GS again and have received no response. So disappointed in Best Buy. The manager has been helpful and I will call again this week.

We had ordered the wrong stand for the tv that we were moving from the family room to the den. The guys who came to install the new TV and move the other called to the store and got the one that was needed. Very happy with all the services the Geek Squad has offered and we have received.

The Geek Squad techs were great and very helpful. They were able to set up everything and very patient with me to make sure everything we needed got done. We're always pleased to use Geek Squad.

The Best Buy Home Advisor had ordered something we didn't need for this installation and I had to return it to the store myself rather than return it to the technicians who arrived for the installation. Also, the cable box on the back of the tv is falling and we had to set up another appointment to have that corrected. Nothing too serious though. I would still use them again.

The agent just connect it to the internet and made sure everything was working properly. They set this up for my daughter in New Orleans where she is going to college. I live in Pittsburgh. Agent was polite, on time, courteous, and professional.

The agents were excellent friendly courteous neat and explained everything well.

I couldn’t believe how fast the technician mounted two TVs. It was just under an hour and worth every penny!

They were the best! Exceeded my expectations. Great attitudes, friendly, and really cared about our input of what we wanted.

Very smooth I had questions and answered. I'm sorry that the virus is here, I would have liked to ask more but the location it installed at makes social distancing difficult. Not a Geek Squad problem They were very good and friendly.

The guys did an excellent job mounting my 77" TV which included a TV mount and cable management box that I purchased.

The agents mounted 3 TV's and connected my sound bar. They were very courteous, respectful and talked to us older folks like we have a brain. I would definitely recommend them to anyone. I thought they were very thorough but quick in getting the work done.

The install agents were prompt, knowledgeable and courteous. It was a great overall experience.

Junior was terrific and very knowledgeable about how to tell us! The earlier guys from Boulder were awful, so ask for Junior.

Two very nice, polite young men came in and had our TV mounted on the wall in short order. They spent some time helping us get is set up and showed us some of the features. Definitely worth it.

Excellent service by the installer. Such a refreshing attitude he had. Wish i had gottem his name. He needed to be recognized.

The 2 agents took down my 55 " TV and re-mounted it downstairs. They mounted my new 65" above my mantle. They then programed it in. I was watching my new TV in a relatively short amount of time. Both agents were very friendly and answered all of my questions.

Geek Techs knew what they were doing, great attitude and installed tv pretty quick

3 people showed up to set up our TV along with installing the wall mount. All we can say is that they did an EXCELLENT job and we are so glad we had them do this for us.

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Great job - they made it all very easy. Contacted me to let me know the arrival time and were good about setting up everything.