Customer Ratings & Reviews

The agent called the day before to confirm, called when on the way as we had discussed, got here and hung up the TVs quickly and hid the wires as much as possible and suggested a wire cover that could be purchased to cover what did show. Both guys were efficient and knowledgeable and worked well together. Highly recommend these guys!!! However, requiring a title and a display name is irritating. I would have blown off the review but the guys deserved the positive feedback.

The guys were pretty knowledgeable with my new Sony tv and sound bar system. They went right thru the set up and helped with picture set up. thank you guys

We needed our 75” TV mounted above our fireplace as that was really the only place in the room for it to go. There was no way I could do that on my own. The Geek Squad agents arrived on time and gave text updates with their ETA which was great. They made sure the mount was straight before drilling into the wall and it definitely required two tall people to safely lift and secure the TV. Then they made sure all of the software was set up and it was connected to the WiFi and soundbar and everything worked. They were really nice, answered all of my questions, and did a great job.

This was actually the second time these service guys did installation work at my house. They took down a disfunctional TV in my bedroom and installed a new one. They also provided this same service on my old TV in the family room. I am 69 years old and really needed someone to do this for me. I must say they did an exceptional job. They also installed an indoor antenna to the TV. They did all the updates, the channel searches, and tuned my TV for the best picture. They answered any questions I had and instructed me on aspects of the TV I wasn't sure of. I couldn't have asked for more!

Agent Mike R. , and his assistant, from Mt. Juliet Geek Squad , went above and beyond in every way. Extremely knowledgeable. Respectful , followed COVID guidelines, were very patient in answering all of our questions, provided a through tutorial on how to operate the TV and remote, and cleaned up perfectly, and were very careful when handling equipment. Mike also provided contact before and after delivery and install to keep me apprised of arrival time, what to expect, etc. EXCELLENT service!!!!!

Agent Mike R. , and his assistant, from Mt. Juliet Geek Squad , went above and beyond in every way. Extremely knowledgeable. Respectful , followed COVID guidelines, were very patient in answering all of our questions, provided a through tutorial on how to operate the TV and remote, and cleaned up perfectly, and were very careful when handling equipment. Mike also provided contact before and after delivery and install to keep me apprised of arrival time, what to expect, etc. EXCELLENT service!!!!!

Job well done! Gabriel and Michael are knowledgeable and professionals. They put their booties on before entering your home. They are respectful of your property.

I think it’s a must have to mount the TVs by geek squad. Beats having some handyman doing it that may not do it as professional as the geek squad. Very happy with how it came out.

Greg and Davin did a great job. They were friendly yet professional the whole way through the install. They were careful with our new tv, careful not to trash our house installing the tv. They listened to our questions and concerns; they focused on getting our tv set up perfectly.

After about 10 years, I upgraded my TV to a 77". The Geek quad are true professionals. They were in and out in no time, and I have the confort and guarantee it was installed correctly.

The Geek Squad Team installed 3 TVs, a sound bar and a Sonos system with outdoor speakers. Their workmanship and knowledge of the systems was excellent. The installation was professional. The lead Tech Dave is highly recommended.

I joined the total tech support through geek squad. By doing that geek squad charge was only $50.00. To mount and set up my 85 inch Sony t.v. It was well worth it. Carlos and Jorge did a great job and adjusted everything as well. Asking them questions about the technology of todays t.v.'s was like getting a education,they knew so much. i also brought in one of my computers to. On that they reformatted and reinstalled the operating system,updated it. All went well.

Excellent service! I love the work that was done...so easy and it looks great. Could not be more pleased with the workman that came here and was so considerate of my home and everything in it. He was a delight and so professional it took him only about 1/2 hour to complete the entire job...vacuuming and everything! Having the TV off the floor makes such a difference and adds so much room to my mobile home living room...don't know why I waited so long to have this done.

I called the geek squad to install a new SmartBoard in my home. It is basically like installing a TV. They were super helpful and recommended the right mount for it and the tech that came out was easily able to install it. Extremely happy with geek squad :-) they were also able to install it very quickly too - both on the day of the install and the date on the calendar.

I purchased a TV, Soundbar and TV mount from Best Buy along with a coordinating Soundbar mount purchased from Amazon (Best Buy only had one Soundbar mount and it was Rocketfish I believe) and had Geek Squad come and mount everything. There were 3 techs that came inside to get the job done fast and efficiently! They made sure that the Soundbar mount that I purchased from Amazon would work with the Soundbar and the TV mount from Best Buy. Thankfully I did my research and it was easy to find because the Sanus Soundbar mount was universal to Sanus TV mounts so everything was confirmed correct. Everything was done in about two hours I believe and looks great!! All 3 techs were friendly and knowledgeable about the products and the installation. I also had a choice if I wanted to run the cords (only the HDMI cords not the power TV cord or the power Soundbar cord - that is a certified electrician’s job only) through the wall or leave them all hanging down where I can later put a casing on the wall to hide them. I knew I was going to expect great service from Best Buy, as always, but I was extremely satisfied with the whole package! I will definitely have Geek Squad come back with any other service I need in the future!! TV: Samsung - 55" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR Recommended TV Mount: Sanus - Premium Series Advanced Tilt TV Wall Mount For Most 42" - 90" TVs - Extends 5.75" - Black ($129.99) Soundbar: Samsung - Sound+ 3-Channel Hi-Res Soundbar with Built-in Subwoofer - Dark Titan/Sterling Silver Soundbar Mount (Amazon): Sanus Soundbar Mount for Most Soundbars up to 15 lbs - Features Simple Install and Tool-Free Adjustments - Compatible With Most TVs and Mounts - SOA-SBM1 ($39.99 @ Amazon)

The agents were soo professional, but friendly. Setup was efficient and fast. They explained things clearly and answered my questions, proving that they know what theyre doing. Their thoroughness was impressive. Id recommend the Geek Squad in a heartbeat.

Individuals were knowledgeable and focused. Answered questions and provided information as needed. Efficient in their tasks; completed set-up in a timely manner. Very pleased with the work done.

These guys were great! They were very careful of our new hardwood floor, wearing protection over their shoes and setting pieces of the equipment on cardboard from the package. They also did all the setup even programming our cable control to work with the tv and sound bar. They also moved our old tv to the bedroom and did that entire setup. Their familiarity with all the equipment meant they did all the work very efficiently and in the minimum of time. All the while answering our questions and explaining as they worked. So happy with our new tv and sound bar!

quick, efficient and knowledgeable. The two technicians were great

“I recently had Best Buy agents come to my home to mount a TV and reconnect all my devices, and I couldn’t be happier with the service! The technicians were punctual, professional, and handled everything with great care and precision. They made sure the TV was mounted securely and at the perfect height, exactly as I wanted. They also took the time to reconnect all my devices and ensured everything was working smoothly before they left. I really appreciated their patience in answering my questions and attention to detail. Thanks to their expertise, my entertainment setup is better than ever! Highly recommend this service!”