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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38651 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 38,651 reviews
  • Rated 5 out of 5 stars

    Amazing: Friendly and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exceptional. Truly spectacular. Andrew and Vince went above and beyond in terms of professionalism, explanation, speed, and friendliness. I bought this TV for my parents and they installed it for them, explaining very carefully and patiently to my 85-year-old parents how the remotes worked, etc. I know they must do these installations all the time, but they seemed not to forget that each installation needs to be done carefully and thoughtfully. There was not a single aspect that needed to be improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, Geek squad did an excellent job mounting on the wall! Made sure all equipment and connextions were set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of 65" Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Individuals were knowledgeable and focused. Answered questions and provided information as needed. Efficient in their tasks; completed set-up in a timely manner. Very pleased with the work done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job mounting my television and they installed it quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an amazing job installing and setting up the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More Than Just A TV Wall Mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents replaced a standard flat wall mount that I had with a Sanus Elite tilt wall mount. Excellent service and install. Showed me the several different positions I could move my tv with ease. Set the tv up for me so that I had all the proper connections; HD cable, wifi, and channel updates. Great job Best Buy Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed quickly and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were beyond professional, they cleans up, showed me how to operate and gave me tips and tricks. They were on time. Very please with service

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad is the GOAT!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service just keeps getting better. Techs arrived and we discussed where to mount, how to mount and what I wanted. Took old tv down and hung new one perfectly, showed me all the new features and how to operate. Made sure I was completely satisfied and knew how to operate before moving on. Excellent Service! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by John and Larry ! On time and quality conscious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up dollars well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service today we had Josh , last time we had Matt and Angel for installing and hanging our 55 inch TV . They were so thorough , efficient and extremely knowledgeable. When we bought the TV we thought the install price seemed a bit high, it after our experience it was worth the money. You are lucky to have such wonderful employees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Tv looks fantastic!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott L. Did a great job installing my tv and sound bar. He was professional, friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best employee to install a TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lucas Preis was AWESOME!!! He measured at least three times and with his years of installing televisions, mounted it perfectly because the frame televisions are not simple! He was knowledgeable, professional, and personal. Awesome guy who did an amazing job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeded my expectations…85” TV wall mo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians really cared about the quality of their work. A nice change from the typical “get in, get out, get paid as fast as possible” that you see too often these days. Since it was such a large TV, they made sure to hit 3 studs when installing the wall mount bracket. I would use their service again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On and Beyond Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was phenomenal and I have to give credit to the technician who installed and set up my 50' inch TV set. He was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and John did an amazing job installing the tv. Very professional and definitely knew what they were doing. It was definitely worth it. They were also very informative about streaming and features available on the tv especially for a person who isn’t tech savvy. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The way you should mount a big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic knowledgeable workers who made the mounting job look easy! Highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, efficient, clean and knowledgeable. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Difficult to Complete But Job Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys worked for a couple of hours trying to fasten the TV mount to the exterior wall which has 1/2 inch sheet rock then 2 inches of foam block and then 6 inches of concrete with another 2 inches of foam block plus stucco on the outside. The bolts they had brought were too short to grab the concrete so they to order longer bolts and come back about a week later to finish the installation. When they finished, the mount was level and exactly where it needed to be! Mission accomplished! Job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Geek Squad techs did an excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team installed 3 TVs, a sound bar and a Sonos system with outdoor speakers. Their workmanship and knowledge of the systems was excellent. The installation was professional. The lead Tech Dave is highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect. All I had to do was point especially for 85 inch TV replacement, and the two gentlemen that came was professional as can be. They need a job quickly swiftly they asked plenty of questions to satisfy the needs of my installation and everything went well.

    I would recommend this to a friend