Customer Ratings & Reviews

Seth and his partner were great and did amazing job.

They had a issue with parts missing, but they had replacements. The TV was - Open Box - and the screws for the legs were missing. They got it set up, and showed me how to use the remote. Works great.

The techs from the Geek Squad did a great job. Mounted the TV exactly as I wanted and made sure it and the Sonia sound bar were all dialed in. Well done.

Kind, courteous and very helpful, Geek Squad installed and connected my TV efficiently and effectively. They also took excellent COVID-19 safety measures -- wearing masks at all times and being very conscious of managing risks.

Really appreciated the work by Kyle and DJ to install and set up our 2 new TVs and sound system on the 85" TV. Based on their recommendation we purchase another sound bar and mounting bracket for the 65" TV

Best service ever. This is the second time I've had the Geek Squad agents out to mount a tv. Just as before, they were fast, friendly and efficient; no muss, no fuss, no mess to clean up afterwards. Will continue to use Best Buy agents for all my home service needs.

Overall, the gentlemen installing my TV were very good at communicating arrival time and did wall Mount my TV. This, however, is not a white glove service. Which I expected, but was still stressful for a $4k purchase. They stripped a brand new TVs screws and made little to no effort to center the TV without being asked to do so. And then, it was not actual centered. Speed seemed to be the primary objective. Rating 2 stars based on expecting this to an extent, and for them successfully mounting the TV without scratching it.

The agents were very professional They mounted my tv with no problems and in a timely manner

Excellent customer service. Tech mounted my 75” tv perfectly!

David was on time, knows his work very well and installed the tv with no problems. Appreciate his professionalism and how much he enjoyed fixing this tv problem for me.

The geek squad are knowledgeable and fast in installing my TV.

Having the Geek squad take care of the mounting and set up of the large TV made it so much easier for me to enjoy my new TV purchase. I highly recommend this service, they come in with all the tools needed and get it done.

We had a smart tv and soundbar delivered and installed. The first Geek squad had problems getting the WiFi to connect, so they asked me to call their overseas help desk ( I spent over an hour on the phone being transferred from one person to another) and request a new tv be delivered. After a week, a second geek squad came out. It turned out the first squad was just putting in the wrong WiFi password. I guess I should have tried in again myself. Both squads were very polite and pleasant to work with.

Happy with the set up and this was the perfect size for our 85 inch tv it’s not too bulky still very nice in the wall geek squad did an amazing job mounting the tv and walking us through the tv app

This group of installers were awesome. There was a mixup and they were not told they had to pick up like TV. After phone call they went back to the store and then came back to reinstall. I thought for sure I was going to be postpone for another week. These guys were great. They cleaned everything up after they installed. And took all the empty boxes

Great Service. The guys did an excellent job and make sure everything was working before the left. Very happy with this service

The installation was fast and easy! Short amount of time

Jesus and Josh went above and beyond!! They truly were knowledgeable, professional, and courteous. A real asset to you.

Both the representatives were professional and thorough in their installation and calibration of my new television... They offered to come back at any time to readjust if needed cleaned up and we're on their way.

The Geek squad arrived on time they both had excellent attitudes answered all of our questions patiently their craftmanship was excellent Im sold 100% on using the Geek Squad