Customer Ratings & Reviews

Quick, efficient, clean. great install. The wall mount I purchased at Best Buy along with my TV was the wrong mount for my wall stud spacing. Geek squad had the correct mount on their truck. The only downside was that the new mount was way more money than I would have liked to spend for a mount. I really didn't have a choice since the squad crew were present and I needed the install done. The squad called me beforehand to let me know how long it would be for their time of arrival. Overall a very good experience. I would consider them again for any future installs.

Agent Mike R. , and his assistant, from Mt. Juliet Geek Squad , went above and beyond in every way. Extremely knowledgeable. Respectful , followed COVID guidelines, were very patient in answering all of our questions, provided a through tutorial on how to operate the TV and remote, and cleaned up perfectly, and were very careful when handling equipment. Mike also provided contact before and after delivery and install to keep me apprised of arrival time, what to expect, etc. EXCELLENT service!!!!!

Agent Mike R. , and his assistant, from Mt. Juliet Geek Squad , went above and beyond in every way. Extremely knowledgeable. Respectful , followed COVID guidelines, were very patient in answering all of our questions, provided a through tutorial on how to operate the TV and remote, and cleaned up perfectly, and were very careful when handling equipment. Mike also provided contact before and after delivery and install to keep me apprised of arrival time, what to expect, etc. EXCELLENT service!!!!!

Super fast, easy installation by geek squad very informative on setup and very cautious with appliances. They were very professional and very clean when finishing their job.

The Geek Squad duo was very professional, on time and did an excellent job of installing and explaining the system to us beyond the service requested. We really appreciated the extra time they took in assisting us with this purchase. We had not used this service before but highly recommend them to anyone needing set up services.

The agents showed up within the time window Best Buy provided for me. They communicated effectively and very quickly mounted the TV to the wall. They were kind, funny, and knowledgeable about TVs and mounting techniques. These guys are honestly professionals and you can trust them to take good care of your electronics.

Great service, so very helpful , very personable.they went way over the required services would recommend the setup to anyone! Excellent,

We needed our 75” TV mounted above our fireplace as that was really the only place in the room for it to go. There was no way I could do that on my own. The Geek Squad agents arrived on time and gave text updates with their ETA which was great. They made sure the mount was straight before drilling into the wall and it definitely required two tall people to safely lift and secure the TV. Then they made sure all of the software was set up and it was connected to the WiFi and soundbar and everything worked. They were really nice, answered all of my questions, and did a great job.

This was actually the second time these service guys did installation work at my house. They took down a disfunctional TV in my bedroom and installed a new one. They also provided this same service on my old TV in the family room. I am 69 years old and really needed someone to do this for me. I must say they did an exceptional job. They also installed an indoor antenna to the TV. They did all the updates, the channel searches, and tuned my TV for the best picture. They answered any questions I had and instructed me on aspects of the TV I wasn't sure of. I couldn't have asked for more!

The agents came in and flawlessly installed my TV.

The mounting service was excellent. They were professional, timely and overall it was a great experience. We had a tilting issue and the technician met with us right away and showed us how to adjust the tilt if it happens again. We will definitely be using Best Buy in the future for other mounting needs and services, thank you!

Geek Squad did a great job assembling the stand for my new TV and setting up the TV. Connected to UVerse cable, etc. Made sure I was comfortable with remotes. I am more than satisified that I purchased the Total Protection plan. As far as I am concerned, it has paid for itself in 2 weeks time. Used them for setup of a new laptop and a new TV.

Agents did a great job mounting my television and they installed it quickly

I joined the total tech support through geek squad. By doing that geek squad charge was only $50.00. To mount and set up my 85 inch Sony t.v. It was well worth it. Carlos and Jorge did a great job and adjusted everything as well. Asking them questions about the technology of todays t.v.'s was like getting a education,they knew so much. i also brought in one of my computers to. On that they reformatted and reinstalled the operating system,updated it. All went well.

Excellent service! I love the work that was done...so easy and it looks great. Could not be more pleased with the workman that came here and was so considerate of my home and everything in it. He was a delight and so professional it took him only about 1/2 hour to complete the entire job...vacuuming and everything! Having the TV off the floor makes such a difference and adds so much room to my mobile home living room...don't know why I waited so long to have this done.

The agents arrived on time. They were professional, knowledgeable, and friendly, They patiently answered all questions.

The 2 person Team that mounted our new TV did an awesome job. The current mounting system had to be relocated to accommodate the new configuration for the new TV. The Team took the time to do it right! No mess left behind. The Team did initial TV setup, explained the operation of the TV and the associated remote.

This was a tricky installation for the Geek Squad because of a mistake I made, but the Geek Squad made everything work the end. I bought and installed a wall mount for a 100 inch TV from Best Buy that weighed over 100 pounds. My house was built in the 1960s, and the wall wasn't strong enough. When the Geek Squad hung the TV, the wall started to bend. The Geek Squad stopped before any damage was done and told me it was unsafe to install the TV. But they told me they could come back on a different day for free and complete the installation if I reinforced the wall. I reinforced the wall and the Geek Squad completed the installation the next day. I will definitely use the Geek Squad again.

Fantastic knowledgeable workers who made the mounting job look easy! Highly recommend!!

Did great job. Worked efficiently and was very knowledgeable.