Customer Ratings & Reviews

After I replaced my 55" Sony with a new 75" I need someone to wall mount the old TV. The Geek Squad arrived as scheduled, attached the bracket and mounted the old TV. The technicians were knowledgeable, personable and did the job in 30 minutes. Perfect!

The Tech was very pleasant and knowledgeable. Setup was quick.

Professional installation. Very courteous. Extremely well done. Great clean up. All remotes programmed. All components connected. Extremely pleased with quality of work. Would highly recommend.

They mounted 2 TVs in a timely and professional manner

This mount was inexpensive and does what it is supposed to. It does not turn or swivel, but I just wanted a basic mount and this works great!

Highly recommended! The Squad came in measured and taped to give us a preview of how it would look like. Took care of every detail, very patient, and professional. We are extremely pleased with the service and how it turned out.

These guys know what they're doing. Quick and clean up nicely.

Disaster & Disappointed and loss of day. two gentlemen delivered the new monitor to be installed on bracket. After they completed work they uncovered the monitor/TV I had just purchased, was missing from the sealed box, a power cord to power the unit and manufacturer Samsung remote control. The two installers assured me, if I would just go to the store I would get the missing items ( at no cost) ready for plug and play. The installers never powered the unit nor verified and full functionality of new purchased item ( there were missing items to complete the job) , which is part of the service I paid for( It is part of installation agreement). On the same day I went BEST BUY store where item was purchased and explained my situation to a store manager. I was met with a BEST BUY store manager, that showed no empathy to my situation. Instead the store manager attitude was of an in deference, more of I do not care. It does not affect me. the financial impact doesn’t affect my store. The store manager offered me the option of buying out of my pocket an universal power cord and in universal remote control.. knowingly full well, that if I was to use third-party parts on a new monitor, the manufactures could void the warranty on the new purchased product. I am now fighting an uphill battle, getting full credit for the product the installation and more. This is the main reason Best Buy stores are closing and across nation ( poor quality service ) BEST BUY has become WORST BUY!! I Canceled the order and requesting a full refund and dealing with loss of time from work. If I could give a negative rating it would be the least to say.

[Employee of bestbuy] GS technicians were professional and proficient. Wall mounting performed perfectly. Location great

The agents were nice guys . It was fast and done even though I had to wait all day .

The agents replaced a part to get my TV running again and connected all of my components. Service was fast and efficient. The agents also called me prior to the appointment to confirm and called the day of the appointment.

Geek Squad did an excellent job- they were prompt and completed the installation efficiently. They came back inside when I had a follow on question. They were helpful and hauled away an extra tv.

The agents mounted the tv very carefully and with care wiped off fingerprints and made aure it was straight and stable.Clean up all mess

The GEEK SQUAD came to my house and installed my 75 inch TV they did a very professional job they were quick and knowledgeable.

The agent was very good at what he does. He asked my preferences for the position and height of the mount and did exactly as I asked. Mounting was a breeze for him. Kudos!

Technicians were very friendly and accommodating. Experts!!!

Adam installed my TV and I’m absolutely impressed, he went above and beyond. Going the extra mile zip tie my cords to make it look more elegant. Very impressed! Thanks Adam

They are awesome! And make the experience effortless. If you have purchased any electronics or large appliances they are a must have!

Tom Hamer was my installer. He and his helper whose name I don’t have, were the best. They took time to explain all thefeatures of my new TV and how to use it. They were neat and very patient. Made me wish I had used the Geek Squad a long time ago.

Geek squad arrived on time, got to work removing old TV and didn't take longer before new TV was mounted programmed and other equipment connected properly. They didn't waste anytime getting job done. Friendly and efficient.