Customer Ratings & Reviews

It isn't easy to put into words the complex situation Steve from the Geek Squad found himself. I purchased a TV from Amazon and contacted Best Buy to have their Geek Squad come out to install it. I thought I'd ordered a larger TV to replace the one I already had. But, OOPS, I ordered the same size. The next day, Steve went to the Best Buy warehouse and brought out a larger TV for me. The service call from the previous day was $250 and I asked if there was some way to apply that amount to the second call. I should add here that I'm 83 and live on Social Security, making money a bit tight. He cleared that for me, installed a 60" TV for me and took the 2nd TV back to Best Buy. Now, here's the above and beyond: since poor vision keeps me from driving (and I have no car), I couldn’t return the Amazon purchase. Guess what? Steve did it for me. So if someone is up There, keeping track of good deeds, I know they are writing on the Plus Side for Steve. PS I tried to upload a photo numerous times, but it failed Sorry, the upload failed

The Geek Squad agents were great! They are professional, friendly, knowledgeable and very efficient.

The initial mounting by Geek Squad was fantastic, quick and no fuss but later on when my TV's WiFi got kaput, Geek Squad was asking me a fee for dismounting and recounting it after the manufacturer's repairs. This was disturbing since I was under warranty by both Best Buy and Samsung. After much deliberations and standing my ground they succumbed and the job was done. Geek Squad shoud be happy that I still gave them four stars.

Excellent installation- meticulously done. Highly recommend.

65 inch TV mounted to a wall that needed various viewing angles. The two Best Buy women who showed up clearly knew exactly what to do. Each had their tasks and they accomplished them so incredibly well all the while staying engaged with me and getting my feedback. I've worked in the tech industry a long time and dealt with many installers on a variety of products. These two women were among the most efficient, professional and knowledgeable I've ever dealt with.

The agent did an excellent job of replacing my variable motion TV rack with a fixed rack. He placed all wires in the wall and fixed a potential safety issue with an earlier install by some other company. He was proffessional, answer all my questions and respected my property. Excellent job!

Geek Squad means quick response Geek Squad means efficiency Geek Squad means understanding the issue & professional We are extremely satisfied with Geek Squad

Mr Chris Davis is exceptionally and knowledgeable technician that Geek Squad should be proud off. He is kind and very professional in every details of his job. Meticulously mounted my 75 Inches LG to perfectionist. Recommended a LG sound bar to further sounds quality performances. I bought and he connected it.

Awesome service. Quick and helpful. The Geek Squad assisted in the set up of our new tv and sound bar and showed us all the pertinent features. Wall mounting was fast.

Got a TV from you folks and had one of your installers put it up. Wonderful experience. On time delivery, courteous installer, everything went like clockwork. Perfect. Thank you.

Both techs did a great job installing my television and answering my questions. However, the appointment scheduling process has become terrible at BestBuy. Two examples here. The television haul away was separated from the television install and remote set up. This caused confusion, because nobodody pays for a haul away without getting a new tv. Second, my initial appointment was moved from Tuesday to whenever because they couldn’t find the television. No phone call for scheduling or mistake was given, all communication was a AI base text for “me” to reschedule. Lastly the 12 hour appointment window does not work for your customers. 4 hours from when appointment was set up, not 12. Because Best Buy doesn’t provide world class customer experience any longer, I will pursue other options for next time

The Geek Squad duo was very professional, on time and did an excellent job of installing and explaining the system to us beyond the service requested. We really appreciated the extra time they took in assisting us with this purchase. We had not used this service before but highly recommend them to anyone needing set up services.

Wow! I can't say enough positive things about the TV setup and mounting service I received. From start to finish, the experience was seamless and professional. The team arrived promptly and handled everything with care and precision, ensuring that my TV was securely mounted exactly where I wanted it. Their expertise and attention to detail were evident every step of the way, from concealing cables to ensuring the perfect viewing angle. Not only did they provide top-notch installation, but they also took the time to walk me through the setup and answer any questions I had. Thanks to their exceptional service, I now have a stunning TV setup that not only looks fantastic but also enhances my overall viewing experience. I highly recommend this service to anyone looking for a hassle-free and expertly executed TV mounting solution.

I'm really enjoying this large TV. Buying it, I knew I wasn't getting the top of the line TV but it is far from the bottom of the barrel. When I bought it the store rep told me that this TV was one notch above the lowest Samsung TV, which is a compliment. The picture is very clear and the interface is intuitive. I have no complaint about this TV. It also helps that I got it as a Black Friday purchase which knocked another $300 off. I'm happy.

This install was for FOUR TV's and it was fantastic. Super clear picture, seamless integration with my existing WiFi. The installer was very professional - fast, accurate and communicated quite well.

Expert, fast and reliable service, I will do it again.

The guys were pretty knowledgeable with my new Sony tv and sound bar system. They went right thru the set up and helped with picture set up. thank you guys

I called the geek squad to install a new SmartBoard in my home. It is basically like installing a TV. They were super helpful and recommended the right mount for it and the tech that came out was easily able to install it. Extremely happy with geek squad :-) they were also able to install it very quickly too - both on the day of the install and the date on the calendar.

Geek Squad did a wonderful job mounting installing and setting up our TV. Very professional and left the area spotless. We are very happy with the finished product.

The team did an amazing job setting up my new TV. They were professional, careful, and made sure everything looked perfect. The TV sits completely flush against the wall — super clean and minimalist, just the way I wanted it. They also took the time to explain the setup and made sure I was happy before they left. Highly recommend!