Customer Ratings & Reviews

Have not had an installation with such professionalism. Installation was quick. Technician explained why the tv was not going to be mounted where we originally wanted. And locations that he recommended was better than what we wanted.

The Geek Squad techs that installed our TV were great and set up everything including the wall mounts. They were on time and very polite and pleasant and came exactly when the were scheduled. Some third-party group names CR Home Solutions were originally scheduled on July 18, but never showed up. Then scheduled for July 26 and again never showed up. I drove down toBest Buy in Auguata to complain and they said they had NO CONTROL of the Third Party, These people never called to say they weren't coming as scheduled. They just sent emails with NEW APPOINTMENTs Scheduled. Finally the Geek Squad was scheduled to come do the job after numerous complaints about CR Home Solutions lack of professionalism. The geek squad came as scheduled on August 4 just as scheduled after waiting almost a month to get the TV. Please don't ever assign CR Home Solutions to handle anything at our home again!!

Excellent. Courteous. Efficient. Recommended. Quick.

I've had three separate mount and installs done by Best Buy and have yet to have a bad experience. My main TV room didn't have the stud alignment to have the TV center with my preferred mount and they were able to modify the mount and have the TV dead center in room. Also, on a separate occasion I wanted a TV mounted on a stone faced fire place and was not able to use my mount of choice and they had on hand other mounts so my TV could still be mounted that day. All of the teams seems to have excellent knowledge of how to safely mount TVs and also refused to mount any TV in a unsafe manner and had solutions to those mounting challenges. (I live in the Los Angeles area so quality might differ based on who you are serviced by due to differences in labor markets and management)

Austin and Vincent (?) arrived exactly on time, came in to survey what needed to be done and got about their work. They had a few questions about what I would prefer, and they were both professional and pleasant. The install went just fine, they cleand up their work and they were gone. A good visit from BBY and the Geeks. Thanks.

The Geek squad are wonderful! Really professional, efficient and friendly. They were very careful if they had to move furniture to do their job. Explained everything and were so helpful. Thank you so much!!

Very good picture, easy to set up and convenient. We went to the store looking for a different brand bur once we walked past this we were sold! You don't have to have a cable box or fire stick!

They did an excellent job of handling the tv with care & putting it in a better position on the wall than l previously had. Also was helpful in making sure l had it setup & working properly before they left.

They did a good job of mounting the 85-inch TV to my wall as well as cleaning up after they were done. I wish they had mounted the TV a little closer to the soundbar, so there isn't a gap where you can see some wires.

I used my TotalTech to install a large OLED TV on my great room wall, Sono’s sound system, and Xbox X, re-install my Fire Stick, entered by subscriptions, configured, synchronized all my systems and I could not be happier with the service. Totaltech and the Geek Squad team members are worth every penny. They took their time, listened to what we wanted, offered meaningful suggestions, and pointed out equipment I bought that I did not need. Managed the returns and optional extras for me, so I did not have to go back to the Marks Street store, which is across town and a hassle with traffic. They respected the property, cleaned up after, took everything away including the old set, and gave me a direct number to call if I had any questions and issues post installation. I would recommend Totaltech, Geek Squad to anyone, good plan, and great technicians, and I am one that does not like or go for plans, a waste of money, Totaltech, Geek Squad is more than worth it.

I have experience mounting TV's (24" to 55") but when it came to the new 75" we bought, I took no chances. The gentlemen that came were so professional. They took time to find studs and measure extensively. They left the site looking better than they found it. Very impressed with their work.

Amazing Team from Bestbuy came in and installed this 98inch S5 from TCL. they did it fast and perfectly took care of all my wires. they even took the box and trash with them. God bless the BestBuy Team

Best service I’ve had ANYWHERE! The technician called the day before the appointment to advise how the appointment will go and took the time to ask the right questions to confirm I had correct equipment. Which I did not and he was able to bring correct equipment. On the day of, the technician (Diego) arrived with his mask and booties. He was very professional, worked efficiently, and very clean!! No mess what so ever.

The two agents were very helpful and extremely knowledgeable about their job. Lead agent patiently explained how and what he was doing, then they both demonstrated all we needed to know to enjoy it.

I recently had my new LG Nanocell 4K TV installed by 2 Agents from Geek Squad. They arrived on time and did a fantastic job installing my new TV over the fireplace with a new mount. They were very knowledgeable and friendly. They took the time to set up my remote and gave me instructions on how to use it. They also answered all of my questions regarding the LG NanoCell TV Apps. They did a great job.

The gentleman that brought my tv was very careful and had the tv mounted in minutes and made sure the tv was working and not damaged in anyway. Super happy with best buy and would recommend if you are wall mounting a large ( 65 inch or above ) to get the this.

Geek squad was excellent. They arrived on time and were able to quickly mount an 85 inch tv to the inch of where I wanted. As always great service with great employees.

The installers were professional, friendly, and completed the work with speed and efficiency. I would ask for this installer for all my electronics.

We purchased these units for work for group reviews for spreadsheets, power points, Teams meetings, and to review construction drawings. The Best Buy rep coached us towards a very economical solution with the right economical wall mounts. Geek Squad installed professionally and timely. I would highly recommend these units.

The agents did a great job with installing my 75" TV. They worked quickly and efficiently. Super friendly and professional! They explained how the TV worked and answered all questions I had. I would highly recommend them to anyone especially since one of the agents went through a special situation with a horse roaming the street and handled it very well! They were a great crew and I appreciated their service. Definitely dedicated to their work and very knowledgeable!