Customer Ratings & Reviews

Geek Squad mounted our TV quickly and easily. They were very knowledgeable, and walked us through certain program features and functions. They made sure everything was working properly before they left. They provided great customer service!

The agent was very pleasant, professional and efficient. He mounted and connected all my devices. In addition he assured that I knew how to operate the devices and that they (devices) worked.

All someone team that installed it and also good mount easy to move around

The agents were so fast and friendly. They set everything up for me and answered all my questions. A+++ Service

Geek Squad came and installed my TV on the wall. Tech did a great job and was clean and neat. Professional service

Excellent team and very helpful ! They were informative and very diligent!

The installers were professional, efficient and knowledgeable. Best investment yet in purchasing the TotalTech service

The Best Buy team that did the install of our TV were really professional. Did a great job of following the COVID procedures and cleaning up before leaving. Would definitely use again.

They where professional polite and efficient Love the guys who installed my tv it was perfect!

Installed new Frame 75” TV and connected to WIFI to educate me on features,

They were great, got the mount put together and mounted on the wall, and then got the TV mounted. I so appreciate them for getting both the mount and TV set up.

Sound very poor, needs sound bar better then a $225 one. Color good for the sale price, under $300 including tax delivered and set up.

The agent removed my old TV and installed and connected my new TV on the wall. He was very skilled and personable. Would recommend him highly.

Very polite and professional. Maintained time frame for a visit and very cautious ofCOVID-19

They did a great job installing my Frame TV and even went to the trouble to fish the cord through the wall and install wall plates. Nice guys who did a great job.

The Geek Squad was knowledgeable, quick and helpful in answering all our questions.

They agents mounted my tv and connected to all devices. They also provided me basic setup support with my new TV (really not part of the installation but the agent was nice to help me with that as well).

we received prompt and professional delivery, install, setup, and instruction from the contractor working for BB. She was excellent!

Performed a difficult fireplace TV mount without complaint or additional fees - very grateful and impressed

While the Samsung 85-inch TV I bought from Best Buy has been fantastic—great picture quality, and the installation process was smooth with friendly technicians—there's one thing I found disappointing. When I purchased the TV, I was told that unmounting it and mounting it at a new house would be free if I moved. However, now that I’m relocating, I’ve learned they want to charge for this service. It feels misleading because this wasn’t communicated upfront during the purchase. It’s a great TV, and the installation team did a good job initially, but I think they should be clearer about additional costs when it comes to services like this. Something to keep in mind if you're considering this purchase!