Customer Ratings & Reviews

The Geek Squad agents are always very professional, knowledgeable and install things with care.

They put it well, it was fine and they were very kind

The team that mounted my G3 77 we’re knowledgeable and professional. They answered all my questions and went right to business. I couldn’t believe how fast and efficient they worked. I’m glad I went with them instead of doing it myself. They showed me how to work the tv and remote when firing it up. They also hooked up my new soundbar and made sure it worked before they left. They also took all the trash with them as well. Very happy with the whole set up from the team. Only point I wish they would have let me or shown me how to hide the wires for my tv. That’s something I wanted to do when installing. Other than that it was a great experience

The Geek Squad was excellent setting up my TV. They were so nice and helpful. They were very knowledgeable and answered all my questions. They were very compassionate and supportive as well.

Outstanding techs! Respectful. Knowledgeable. Quick. Efficient.

The Geek Squad set up two TV's, made sure 4K/Blue Ray player was hooked up and my Apple TV. Answered all questions. Bundled all wires/cables together Neat and Clean! Showed me how to use and access all my equipment. Labeled items on my screen so they are easy to find. I can not say enough on the Excellent job Geek Squad did! We are done with private Home Theater companies and will be using Best Buy Geek Squad all the time!

Delivery team was very professional and did a great job installing my very heavy tv. My only complaint is the lack in communication on the time frame they were going to deliver. Initially i was told it would be delivered early afternoon, but they showed up at night and last on their route. I was just happy it got delivered after waiting 3 weeks for the tv.

Great efficient work Very professional Very courteous and knowledgeable and prompt

TV Mount was strong to handle 100'' TV and was flexible to adjust back and forth when connecting the cables. Geek Squad took care of all the installation smoothly. Excellent Team

The agents hooked up the wall mount for the TV and installed the TV quickly and accurately. The also made sure everything worked and explained to me how it worked. Very impressed. Thanks

Dylan mounted the TV, explained how it all worked since I was not familiar with the set up. He showed me and then had me do what I needed to do to use my new TV. When he left I was comfortable using the new system.

The geek squad employees were very fast and resourceful in their installation. This was especially laudable given the incorrect scheduling. Their work order only mentioned putting the TV on the wall mount though I had clearly requested hook up of audio, DVD player and update of Harmony remote. My experience with scheduling the TV hook up has been very frustrating. First I called to arrange this, and stayed on the phone for 90 minutes with transfers from several people who appear not to know what they were doing. I finally talked to a man who seem to know what he was doing and he scheduled me first for an in-home consult. This delayed completion of the task but I thought that would be good to be sure that I have everything needed for the hook up. The in-home assessor was very pleasant but said that she was mis-scheduled and only provided a little new info. She apparently incorrectly scheduled the hook up visit. I started this process in mid August and it took a month to complete. I have had good experiences in the past with scheduling so this experience was disappointing. I got the impression that there is some disarray at Best Buy right now. I hope you will get your act together since overall I like your company. .

The Geek Squad mounted and setup my new TV within 45 minutes. The Geek Squad were professional and efficient. There was no swearing. The Geek Squad even spread a blanket over the carpet to keep my carpet clean.

Got a TV from you folks and had one of your installers put it up. Wonderful experience. On time delivery, courteous installer, everything went like clockwork. Perfect. Thank you.

The techs did a very professional job of installing our television wall mount and mounting our new 75” television. They connected all our devices and demonstrated how to navigate through our new television!

Tv mounted where I wanted it. Geek squad staff have always been excellent and this time was no different. I’ve purchased from stores who use outside contractors to install & there is a huge difference in knowledge level between that type of delivery service & the Geek Squad. I hate that Best Buy is shutting down the availability of the Geek Squad service in many locations. It’s worth the money to have that kind of service. TV has a beautiful picture, excellent sound with no need for a sound bar, and good viewing quality in a bright location. Expect this Sony Bravia 65” TV to last a long time.

Excellent service. They came and installed an 80 inch TV in about 30 minutes total time. This would have taken me most of the day. They also configured all of the other electronics to the TV.

The 2 gentlemen were very professional and very helpful in showing use how to navigate our new tv. It didn't take long at all for them to install it and connect it to the devices that we already have.

This gentleman was very knowledgeable about the TV the menus and the way to set up the TV. And even after installing a TV mount that I did not like he turned around and installed the one I did would like have rather have. And you did not charge me for the other TV mounting system.

The agents mounted my television and connected it to all my devices in a timely and professional manner. The TV itself is an excellent buy for the money and I am very happy with the picture quality.