Customer Ratings & Reviews

I experienced an initial wall-mount of a large TV, and then two more exchanges due to faulty TV panels. The initial install was very good and accomplished according to my requested parameters in terms of height on the wall, in which the centre of the panel would be at seated eye height. This panel was defective and swapped for an identical panel. That second installer's helper never showed so I helped the installer with lifting the TV onto the brackets. I immediately detected the same panel defect and showed the installer who wanted to rush home and see if his TV had the same fault. That second panel was exchanged for a completely different type of TV which is thus far satisfactory. My only critique of these three installs is that the Geek Guys were very quick to program the initial settings which was difficult to follow, nor did they explain in any detail their proceedings or ask if I had other thoughts. Mostly the settings were as I would have done myself, and I did go back through each and every setting later. But a bit more coaching might have been appropriate. (To be fair, my comments and knowledge of my own associated audio/video components may have swayed them into thinking such simple instruction was not needed.) Nonetheless, other than two faulty TV panels, the installations were satisfactory.

The Geek Squad was excellent setting up my TV. They were so nice and helpful. They were very knowledgeable and answered all my questions. They were very compassionate and supportive as well.

TV Mount was strong to handle 100'' TV and was flexible to adjust back and forth when connecting the cables. Geek Squad took care of all the installation smoothly. Excellent Team

The 2 Geek Squad gentlemen, Keith and Ken, did an outstanding job installing my 65” TV. They called with an arrival time, showed up on time, installed and set up the new TV, cleaned up and hauled my old TV away. They were courteous and efficient and we couldn’t be happier.

Tv mounted where I wanted it. Geek squad staff have always been excellent and this time was no different. I’ve purchased from stores who use outside contractors to install & there is a huge difference in knowledge level between that type of delivery service & the Geek Squad. I hate that Best Buy is shutting down the availability of the Geek Squad service in many locations. It’s worth the money to have that kind of service. TV has a beautiful picture, excellent sound with no need for a sound bar, and good viewing quality in a bright location. Expect this Sony Bravia 65” TV to last a long time.

The installers were amazing. Honestly, way above and beyond what I expected. They were timely, courteous, and so professional. I couldn't be happier with the work they did. Really! They took into account everything I was hoping for and concerned about. When I order more, I really hope I get them again. I really mean it, they were superb!

You couldn't ask for a better, knowledgeable and communicative pair. These guys are pros. They're also patient, kind and engaging. It's really nice to have someone who knows exactly what they're doing get you set up. These guys are worth every penny.

The technicians were on time, respectful, and efficient. My wife had questions about mounting options and they took their time to listen and guide us to deciding on what would work best for our setup. They unmounted our old tv and cleared up the mess from drilling as well as the packing material of the new tv.

These guys were professional and awesome, thank you for having a good attitude and working with me on the install at the last minute. Hope yall enjoy those 3Ds, gents.

Professional, careful when cutting into the wall, cleaned up during and after installation, very informative describing the operation of the new Sony tv.

The service was excellent. The guys that came to install my new Bravia 9 were very careful and professional. The set up my new tv and answered any question I had. I would definitely use this option again.

The crew that came to my house were very professional and communicative in terms of the arrival and installation process. As they installed the TV, they communicated the placement and process of the installation. At the end, they walked me through how to use my new SMART TV. I was very pleased with the work and service they provided.

The agents hooked up the wall mount for the TV and installed the TV quickly and accurately. The also made sure everything worked and explained to me how it worked. Very impressed. Thanks

I'm a big DIY person but when it comes to hanging a heavy TV on the wall with the mount I much prefer to leave that to the experts (especially because most of the time it's a two person job). I give 5 stars for the actual installers and the process, they did a phenomenal job and were very professional. I give 2 stars to the actual appointment making and scheduling aspect. BestBuy, this needs work. Please go back to the old system because it's infuriating for all of us involved with the new one. Had multiple system glitches that cancelled previous appointments, had to call and reschedule because the system didn't take it and was showing appointments on days there were none and letting me schedule it with confirmation number and everything and then the day of the app would say "don't forget you still need to schedule your appointment for install" Please talk with your installers and find a scheduling system that works, these installers are amazing!

This mount works very well for our 75” tv. It’s very easy to handle. The maneuvering is very smooth and effortless. We appreciate the flexibility to turn the TV in various angles so we can watch a favorite show during dinner or while we’re on our lanai.

Gunther and his co-worker were wonderfull guests in my home. They were extremely knowleagable and professional. They answered each and every question I had in complete detail and did an excelllent job in demonstrating all aspects of my new tv and accompanying sound system set up. They removed my extremely heavy 14 year old plasma set with little effort, (nice to be young and strong). Thank you Best Buy Geek Squad!

The installers called to let us know they were on their way. When the 2 men arrived, they put on covers on their feet and of course, they wore masks. They were very efficient, explained how to use the tv. They spent time setting up the tv so we didn't have to. They were the best part of my experience with Best Buy in purchasing and getting my tv. KUDOS to the 2 of them

I had my 65” tv mounted yesterday and I wanted to let you know what a great job Chris and Alex did. They actually arrived early after calling and verifying this was okay. They took time to make sure everything was done perfectly to match my needs. After they mounted the tv they actually vacuumed to make sure the area was clean! They were very personable and a pleasure to work with! Best service ever!

Excellent service. They came and installed an 80 inch TV in about 30 minutes total time. This would have taken me most of the day. They also configured all of the other electronics to the TV.

Dylan mounted the TV, explained how it all worked since I was not familiar with the set up. He showed me and then had me do what I needed to do to use my new TV. When he left I was comfortable using the new system.