Customer Ratings & Reviews

They sent 4 reps to install our TV's on 3 walls. I get nervous handling these large TVs, but they were great.

Adam did a wonderful job in mounting our tv. He moved it from the living room to the den. Very neat, cleaned up after him self. The Geek are great.

Agents were knowledgable and friendly. Did a great job, respectful of my property and cleaned up before leaving

Geek squad that installed my TV were very polite and helpful

Friendly an courteous/came to my home on time and mounted the television quickly and efficiently

This TV was replacing a smaller TV and it is awesome and the price was well below what I have paid for smaller TV's in the past. The Geek Squad Service was great.

They were right on time, and got the job done within 15 minutes start to finish!!! It would’ve taken us a couple of hours to do ourselves!!!! I highly recommend this service!!!

We are enjoying the new 75 inch TV a lot but not happy about the installation work. The installers came in, said that the in-wall boxes could not fit into the space between the dry wall and the concrete block. They drilled 4 holes in the family room wall and the outside patio wall, installed the two televisions and left with the wires hanging down from the TV to the outlet near the floor. My wife was very upset, especially with the wires hanging down in the family room. So we called an electrician and he came and installed a new box up behind the TV on the patio. He and I took down the new 75 inch Samsung on the family room wall and he cut holes in the dry wall and ran the cords down inside and back out near the electrical outlet near the floor. He used small plastic frames that went into the dry wall and covered them with wall plates that the TV wires went through. He said anyone could have done that since the wires were connected to electric and TV outside the drywall. He charged us $500.00+ and left. The money I paid for the 2 wall outlet boxes that were not installed by the geek squad were refunded to me but I’m upset about the extra money I was charged for the premium TV mounting (SKU:3008018 on the invoice) along with the “Brick Stone or Concrete Wall Type” (SKU:4570100 on the invoice). When I asked the Best Buy advisor about this before paying for the TV and installation, he said “it’s in case they have to do things that are more complicated or take more time during the install”, so I let them keep it on the quote. What I saw was NO ATTEMPT to do anything outside of looking at the wall and saying, “nope the wall box won’t fit”! They just drilled four holes in each wall and bolted the mounts to them. Zip tied the wires running down the outside of the family room wall and left. I requested a refund the $49.99 for the patio TV (since it was not 55 inch or larger) and the $79.99 for EACH TV that was not wired inside the wall. The $159.98 and $49.99 (and tax) doesn’t come close to covering the $500.00+ electrician bill but it would least make me feel like I hadn’t been taken the cleaners on this installation. I did pay for the 1 year Geek Squad $200.00 deal to avoid having to pay $200 to install each TV, but when you add the $159.99 and 49.99 you get…. more than $200.00 so I didn’t really save anything by doing that did I?

This was a very good decision. I needed to have the TV hooked up so that I can stream while on the treadmill. The installer tweaked it to make the experience better.

Very friendly and gave great information on the new TV.

The guys was on time , respectful and nice. Did their job so well i save their number in my phone to do my next project.

Amazing people -- they even set up an antenna for the TV because we didn't know how

Tech did requisite job of hooking up tv and sound bar replacing former tv to drop line cable and mount purchased in 2013. Definitely was not a DIY for me.

TV installation was professionally completed. Crew made sure TV remote dialed in so that one remote handled all devices.

They squad knows their stuff! Three large screen TV set up perfectly This was very important part of our purchase and was more valuable than the cost.

Best Buy sent 2 very knowledgeable agents who safely and securely mounted my 70" tv and connected it to all of my devices. I will definitely be using this service again.

Really love how sturdy and strong the mount feels. I can literally use it how I choose. A must buy.

Great Service, like always. Prompt and to the point. They explain each and everything to you and make sure you understand how everything works;)

The agents mounted my tv and connected it all to my device.But now theres a problem in sounds when connected smartcast from my tablet,we need assistance again.

this person presented an attitude of: "being so happy to be of service"....made a really nice experience.