Customer Ratings & Reviews

Best Buy needs to get rid of Install Inc affiliation. I waited over 7 hours for my install team to arrive, 4 hours past the arrival window, and they didn’t install it centered or at the height I asked for. Thankfully Geek Squad came and corrected the errors. I recommend ALWAYS calling to request Geek Squad - you can’t book them with the online scheduling. Highly professional, arrived on time, and fixed everything for me quickly and exactly the way I asked. Couldn’t recommend more!

The Geek Squad agents delivered, mounted and connected my devices in a very professional manner. They were on time and made sure we knew how everything worked.

I was very impressed with the knowledge and expertise shown by the installers. They knew immediately how to install the TV, checked the other side of the wall for any obstructions and carefully drilled pilot holes to make sure the holes were placed properly. What a great job and excellent experience.

2 Geek Squad Pro's showed up. Attached special bootie's before entering home. Removed old Samsung and bracket Added new Bracket and TV Plugged all HDMI into new Tv Installation went fast and without any problems. Oh about the 2 Pro's They both were very professional and personable. Answered all my questions. Thanks Again Geek Squad JOb well done MJM

The "Geeks" that showed up were very chill, patience, and very informative when it came to my questions. Professionalism was top notch. Installation was quick and clean up was great (which is important in my book), they made sure no debris was left behind. Best Buy has a great team within the Geek Squad.

The techs were awesome. Very knowledgeable and very professional. They explained every step of the installation in detail. Great purchase....

It was really good for the TV that we bought with it. Really liked that this could be used for multiple TV sizes, and installation was simple. Would recommend.

The two gentlemen that mounted our tv were wonderful. They were neat (wore protection over their shoes and cleaned everything up) and helpful (showed us how to use the television and answered all our questions). In addition, they did it with a smile and pleasant attitude.

The two Geek Squad team members that installed my tv were excellent. The had their masks, booties and name badges on. They also helped get rid of extra wires I didn’t need. It was a great experience. I didn’t have to ask them to do this or that. They saw it and they did it. I would recommend the service.

I was very impressed by the knowledge, efficiency and friendliness of the Geek Squad crew, headed by Rob, who came to mount and set up my new Frame TV. Rob called the day before to get details of what they would be doing when arrived, and led me through what I had to do in preparation for their visit. On the morning of, they arrived as scheduled and I had a beautifully set up Frame TV by the time they left. Rob answered all questions and gave his phone number to call if I had any additional questions after they left. I was very pleased with the service!

Tec's Garrett & Adam were very knowledgeable & were prepared for almost any problem! They dismounted my old tv & installed new one quickly & efficiently! They were patient and understanding! They cleaned up after the job.

Perfect mounting for the very large TV - I did not have the tools or help to complete the work myself; this service was great! The team had the work completed and the TV hung in under 30 minutes. Thank you!

I needed someone to complete an entire upgrade for my mother's wall-mount TV--remove the TV, remove and replace the wallmount, remove the previous wire wall covers, and replace new wall covers over the new wires. The install team was on time, courteous, knowledgeable, carried spare parts that were needed to adapt the setup, and left everything clean and seamless.

The technicians mounted my tv prefect an they were very polite ,thank you Best Buy for having great men like them working for your company . Now my daughter wants her tv mounted also . Thank you again I’m enjoying they great work

The agents mounted and connected my new TV to the existing system. They were courteous and knowledgeable, taught me everything I needed to run the show and we had a few laughs along the way. Great stuff.

First I ordered an 82 inch tv. Without measuring the delivery arrived and was too large to fit up my stairs.Charde suggested a 75” tv instead. I was able to order the same make and model, just smaller size. When delivery day finally arrived not only were they able to get to my place within the first 30 mins of the delivery window, but Charde was able to figure out how to get the tv into my apartment (with a near spiral staircase to contend with). After doing so she and her partner not only measured out the best position for my new tv, but took our suggestions into account, hooked the tv up, mounted, centered, leveled, hooked up all my systems including two gaming systems and a surround sound system, and taught us how to use the new television. Afterwards not only was everything perfectly set up and functioning but they cleaned up any trace of a mess you could think of and took the empty tv box with them!!!! I was so lucky to have Charde and her team for both instances of my install and I could not thank her enough for all of her wonderful help!!! She deserves a raise immediately!!!!!

It was a smooth and quick installation. The men that came were very helpful and made sure I understood how to operate my TV before they left. They also left their card in case I needed further assistance with the TV.

Quality service, GREAT, Installation, 100% clean up. They did a professional job answered all of our questions and followed our instructions. Everything was done perfect in a short period of time. Buy

Perfect for mounting your television to the wall! Looks great and works well!

I wanted my tv done right so I paid for the service of the Geek squad to mount and install my tv. It was done professionally and quickly and they also set up my sound bar. It was a Sony 75 inch 900. Looks great. They were neat and informative. Excellent for a single female like me. I am truly happy with my Best Buy purchase and service.