Customer Ratings & Reviews

Thanks for sending 2 very knowledgeable and efficient representatives to setup and install my LG. Everything went smoothly. They were very prompt it took hardly any time at all to complete.

The installation guys did a great job answered all my questions and demoed everything

The Geek Squad is awesome! They called me about two hours before the installation time and started a hour early. The Geek squad was quick and clean-up after themselves. Great Job Team!!!

Professional, courteous and wonderful experience with installation of the tv wall mount. They went above and beyond to make it just right! Thanks Gents!

Professionals workers and was on time, am very satisfied with the work

No complaints with the first crew that came into the house and set up my tv. Unfortunately, the tv failed, showing an intemittently black screen (the kiss of death). So,,, a swap out was scheduled. The second crew brought out the exchange tv. As soon as they came into the room where the the tv was located - he starting finding why the screen was going black first is was my sound system then the hdmi cable. He said that the hdmi cable connector was bent and that was the problem. They had a replacement 12" cable on the truck and for $40 they would change it out/ So, I agreed to on the replacement. He worked on it about ten minutes anf gave up without replacing the cable. He told me that they could leave the so called bad cable in place or place the new cable hanging down. Since I have a wall mount to hide the cables -that didn't seem to be an answer. I asked him that if the hdmi cable was the black screen issue then I am no better off then I was with the original tv. He said that typically they don't go through fire blocks in the wall. I asked then what do they do just quit. The problem now becomes my problem. He said if I wanted a new cable then I would have to have someone else do it. This is not what I call installation that is that difficult. They could not even connect to wi-fi. He then told me that att router was the problem. I told him that the first crew didn't have any problems hooking up. He then called the first crew and they talked him through it. The other man could not install the tv wall brackets on the back of the tv. He crossed threaded one of the screws. The other man had to straighten it out. Very disappointed and frustrated. The saddest thing about this is the second tv has not black screened in two days of full days of watching it. So much for my sound system or the cable being the problem. It was only after I insisted the swap out before he agreed to change it out.

First time using Greek squad . Very friendly people , the to men game into my place . Mounted the wall unit and mounted the tv less then an hour . Cleaned up and left me with a smile .

The agents mounted all of my TVs and set them up and connected them to my wifi and everything and removed the boxes when they were done

will have geek squad install 7 tv's with wall mounts ,5 tv's for bedrooms,1 for wet bar,finally 65in with sound bar for living room,all with wires in wall all work guaranteed,works out great for me

We added 2 smart tv's to replace older ones that were not capable of streaming. The installers completed their work in a timely fashion and completely satisfactory result.

Very pleased with the service and the level of expertise.

They installed a mount for our new 86" tv and reconnected our recover to everything. Both guys were outstanding!

It was not as expensive as I had thought and just to have it done and not worry was great. An easy schedule and the crew were great and helped setup the new tv and explain how some things work

Good work mounted right and in a short time very professional staff

The team was professional and knowledgeable, regarding the install. And set up of out tv

The Team was very professional, timely and knowledgeable about my install! Thank you, thank you!

The agents connected my TVs, helped us with programming the remotes, and followed up the next day. Excellent customer service!

Set up was completed in no time. Very professional and friendly. Great job!!!

The guys who came an installed my tv were professional, patient and pleasant.

The TV is too high for the room he mounted it in. I was doing multiple work that day with 3 Geek Squad technician and did not go back in to the last bedroom to check the height. I wish it was lower.