Customer Ratings & Reviews

The Geek Squad did an excellent job with the hookup and hanging of my new entertainment system. The TV was put in perfect and the sound bar and subwoofer works great together. They explained everything and showed us how to operate the system.

these 2 guys were great! So helpful. showed us how to use the remote. Gave me his phone # to call him if I had any difficulty. They mounted our tv to wall, in minutes, which would have taken my husband and I hours to figure out. Now I know it won't fall off!

No problems with the installation or the people who installed the tv. Friendly made sure you understood what was happening and very professional. They explained everything and what to do.

The guys went above and beyond. Put on plastic coverings over their shoes. Professionally unmounted the old mount for me, put in the new one, let me try it out, and then put the old mount back in for me when they realized it was better for my needs. Would do again for sure. Very professional.

The Geek Squad in Huntsville, AL are the best! They are very knowledgeable, very informative, very professional and very kind. They get the job done well and fast. I would highly recommend them!

I purchased a new TV to replace one that was storm damaged and the Geek Squad provided white glove service in setting up the larger TV, adjusting the mount accordingly, and setting up the functions on the TV. Once done, they packed up all the packaging and debris and carried it away. Chris B always does great work!

It is beyond our years to set up new electronic equipment. The installer did a great job and a very neat job. He also explained how to use the TV clearly and exhibited no rush to be out the door even though we were his last customer. It is so different than the old TV with many more features that it is an adventure to learn but we're getting there.

The Squad was so quick , professional and connected everything to the new tv. I loved the teamwork to vacuum the dust from drilling for the mount. I didn't expect them to reconnect all the devices and set up the tv, but they did and checked to make sure everything worked.

The Geek Squad installed a 70” TV for us. They were on time and completed installation quickly and efficiently. They also set up the new TV to ensure everything was EOY as expected. Great guys and caring service.

Best Buy team came to my house to help set up my tv. They were extremely professional and did a fantastic job. They also helped me install a roku so I could stream my cable app downstairs so that I didn’t have to use cables which would have looked terrible in my living room. Also had great sense of humor!! Highly recommended

Expert, fast and reliable service, I will do it again.

I’ve heard of the Geek Squad and what they do for a while now but just recently signed up. My first installation was problem free and have no complaints. They were friendly and professional. They asked me questions before installation to make sure it was where I wanted it. And they showed me how to use my television before leaving.

My TV was mounted professionally and quickly. Well done

I got the Geek Squad because I was concerned about getting a large tv above the fireplace. I bought a motorized mount to lower the tv so we wouldn’t have to always look up at it (been there done that). The Geek Squad told is they had experience with this type of mount but there was an additional fee (unexpected but a minor aggravation). I ordered online and the note on the type of mount must have been dropped. The install was on sale so the addon brought the price up to somewhat more than the original price but less than the last time I had a Geek Squad install. Overall happy with the process and the result

The agent mounted my tv and connected everything. He took his time and showed me how to navigate the tv. I’m extremely pleased with the serviced provided by the agent named Kushtrim, very knowledgeable, friendly and helpful.

The two team members who showed up as they promised on time and did the job quickly. Due to the size of the TV this was money well spent to make sure I didn't do anything I would regret later in trying to wall mount this tv.

What seemed to be a simple request turned into a cluster of mistakes. The original job I asked for was to remove a 65" TV and mount and relocate it to another room in the house. I spoke with the Geek Squad service Rep when scheduling, explaining the two jobs I needed done. She told me how it would be done and how much billed. Two installers arrived at 7:45 AM (On schedule). Unpacked the new 77" TV, Best Buy full mobile wall mount and installed them where the 65" TV was. The lead installer was a Ukrainian with good English skills and his partner (with no English skills) obviously worked together for quite a while. They installed the mount and the TV exactly where I planned for it to be, connected the peripheral equipment and the in home router and it all come up very well. This team really knew their stuff and were finished within an hour or so. As for the Ukrainians when scheduling. No fuss, no surprises and no additional expense. High praise for the personable, experienced and competent team. I highly recommend although I don't recall the guy's names. The 65' old TV still sits on the floor of my family room uninstalled because the 2nd Best Buy team who came at 12:30 of "Jose" and his partner arrived said they were here to move a TV. I told Jose the TV has been moved by the competent team in the morning and is just waiting to be hung and plugged in. No cabling, no connections to the internet or sound system. Jose looked at me like I was a Martian and said, "We only move the TV...not install it. The team this morning should have installed it." I tried to explain what I had asked BB to do and Jose wouldn't budge and do the work. Jose and his coworker left without entering my home. Whomever scheduled this job did not communicate the scope of the work to their installers. The Jose team spent 2 minutes on my doorstep and left. I was billed $59.99 for these guys.

Marlon and his partner were great! They were prompt, arrived with shoe covers and were fast. They cleaned up after themselves and made sure I was satisfied with the positioning of the television before mounting it. I would definitely recommend their services.

Agents were very careful in mounting tv and hooking up all cables. Done very quickly and professionally. They combined all my devices for easy use

I have used Geek Squad services a number of times over the years. I have always been completely satisfied with their work and this most recent service is no exception. The technician Dominic was prompt and and very knowledgable. He was friendly and answered what questions that I had.