Customer Ratings & Reviews

Geek Squad mounted my TV connected all my devices and I so appreciate it! Most professional courteous a joy to have in my home! I appreciate you Guys!

They're on time and explained everything that were going to do. They made sure we were completely satisfied before they left.

Gentlemen were very helpful, friendly and prompt, good people

Excellent service, experienced, kind and knowledgeable

The agents were very accomodating. They could not have done a better job.

The people were great Trinity crew recommend this to my family members and friends

Efficient service. They accommodated my preferences while proving their expertise.

Totally satisfied with the installation & service provided by the Total Tech team - Geek Squad.

Excellent service all employees were very nice. Will recommend

I’ve been sitting on this review for a month or so with the holidays, and because I wasn’t sure where to begin. I had wall mounted a smaller TV in our bedroom last year, installing a pivoting wall mount, and an AppleTV, but this new TV was larger and I was expecting the “Geek Squad” expertise to set it up right for playing back 4K video and integrating the new soundbar. The two young men who came to do our install were friendly, polite, clean and efficient. I had purchased new HDMI and Ethernet cables for the install, and the Geek Squad team took down the old TV, pulled the new cables (the team leader said that he would leave one old cable as a pull for future cabling, the right thing to do, but he didn’t), repositioned the wall mount, and put the new TV in place. At this point, it was nice to have the new TV in place, but I could have done as much with my neighbor for a six pack of beer. What came next is where I expected the “Geek Squad” to shine, to get the HDMI cables into the appropriate ports, set the HDMI ports properly, offer guidance on the video settings to get the best video images, and connect the sound bar with the center channel feeding through the TV’s speakers as recommended by Sony. This is what I paid $300.00 for and, in retrospect having completed the setup myself, this is where it all fell apart. After going through the setup menus, I found that the HDMI cable from the AppleTV had been connected to HDMI Port 1 when it should have been connected to Port 4, and Port 4 needed to be set to “Enhanced format (Dolby Vision)” to make best use of the Dolby signal from the AppleTV. Isn’t the role of the Geek Squad to be on top of this. The guidance I was offered on video settings to get the best video image for this OLED screen was to Google it. Of course, I did that and the TV has a beautiful image. But, with no thanks to the “Geek Squad.” I brought them in seeking expertise, I got nothing. I asked about using the TV’s speakers as center channel for the sound bar, which I had read in my initial research was recommended by Sony. I was told by the Geek Squad team leader that doing so would introduce an echo, and he did not recommend it. He claimed that localization of the voices to the screen would not by missed when using the sound bar. Following the installation, I reviewed online recommendations for using the TV’s speakers as center channel, and confirmed that it was recommended. So now, with the TV hanging on the wall, I had to fish another cable through the crowded chase behind the wall, with no pull string, to make the connection. Needless to say a “royal pain,” but after some sweat and foul language I was able to get it done. In the end, using the TV’s speakers for the center channel worked beautifully, and was the right thing to do. As I went through this set up, I was surprised that the sound bar didn’t have a remote, but was able to use the TV’s Settings menu to complete the setup. A few days later, I found the sound bar remote tucked on a shelf in the TV cabinet, below the TV. You might think they would have mentioned it. So here again, I thought I was paying for expertise to provide the best experience from my purchase, and again I didn’t get it. The bottom line is that I don’t know what I paid for. The “Geek Squad” team installed the TV on our wall. I’m thankful for that, but I didn’t need them to accomplish that task. I was looking for technical expertise, and they either didn’t have it, or chose not to provide it. Either way, paying for this service was a waste of money.

The tech were on time and very knowledgeable. My tv was broken when they opened the box. They could not mount the tv

Our tech service agent was excellent. Explained all aspects of wall mount, television and LG app.

Technicians arrived on time. They identified the studs perfectly, aligned the height as requested and cleaned up the stuff after installation. Cant get better.

The Geek Squad agents installed our new 65" Frame TV, flush to the wall, above our fireplace. Great service!

great value for the cost. they were on time and professional.

The guys were super nice and did a great job mounting and setting up our tv!!!

The technician unable to find the studs and made multiple holes in the wall. Finally, they found it and hung the tv . Happy.

They were professional and friendly. Did excellent work. Explained every thing to me. Showed me house to operate TV's.

Great crew. Very professional! They made some future recommendations that were very helpful.

The guys had to work with a mounting that was already on the wall. Got it to work with my TV fine. This is a service that you can always count on.