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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38653 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 38,653 reviews
  • Rated 5 out of 5 stars

    Servicd was excellent - timely and professional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job moving one tv with wall mount to a new location and installing the new tv with wall mount in the original spot. They communicated with me throughout the process so I knew what they were doing and they did everything very well and very fast. I am very happy with the professionalism and expertise of the Geek Squad for this tv delivery and two installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very careful in mounting tv and hooking up all cables. Done very quickly and professionally. They combined all my devices for easy use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend. They were very considerate. They did a great job. We will definitely have Best Buy do the installation again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW, just wow! The technicians were very punctual, professional and knowledgeable! Not to mention that they were very helpful and polite. I couldn’t be happier with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out and installed our wall mount and 65” TV were friendly, courteous and very professional. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were amazing, went above and beyond with making sure that everything was level, connected properly and made sure I knew how to use the TV and sound system. Highly recommend!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Communication, good price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good up to the installation day. Good communication good price, however, due to an increasingly poor national work ethic, the installer's helper did not show up so the installation wasn't done. Fortunately, my buddy was able to come over and we installed the wall mount and installed the 75" TV ourselves. Turned out great and probably for the better since you never know who's actually going to show up to do the work. Although the Geek Squad seemed to be all good otherwise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation service is well worth it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We opted for the white glove service with installation. The Geek Squad did an outstanding job! They were able to mount our 85inch Frame TV in the exact location to our specifications - way better and more efficiently than I could have done myself. They measured very carefully and precisely, and were extremely professional. Would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in and quickly and efficiently installed my new TV. They (Samsun) made a recommendation to get the Geek Squad contract and encouraged me to go back and get a newer cable box. So glad I got that contract! I had to have them come back as I had problems after I installed the new box. Both visits from the Geek Squad were great! The guys are friendly, helpful, courteous and educated me on my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV mojnt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “Squad” mounted tv and connected to my devices. They also gave me advice re parts necessary for another tv setup. They were knowledgeable and efficient and left no mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing my new Samsung TV. They were able to use the existing mounting bracket so I was able to return the new bracket that I purchased with the TV. They were experienced with the TV and stepped me through the TV setup. And they took away the old TV (service I paid for) and all of the packaging for the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team arrived well on time and mounted our new 77 inch TV above our fireplace like it was a piece of cake. They centered the mount perfectly and moved our Apple TV and other connections from our old TV and set them up leaving us with a full working setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a "smart" decision for a smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart tv is great!....clear picture & great sound. The delivery agents were knowledgeable, pleasant and professional. They mounted the screen on the wall and set everything up with no issues...very nice guys. We are 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great clean job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service team showed up when they said they would. Mounted 65” flatscreen on an extendable mounting bracket. Was done professionally without any issue. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and installed my TV. Timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality service, GREAT, Installation, 100% clean up. They did a professional job answered all of our questions and followed our instructions. Everything was done perfect in a short period of time. Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected my new TV to the existing system. They were courteous and knowledgeable, taught me everything I needed to run the show and we had a few laughs along the way. Great stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had my new 77-inch TV wall-mounted, and the entire installation process was smooth, professional, and stress-free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member Brandon and his crew did a great job installing my Sony XBR55 A1E OLED TV and Sanus full motion TV wall mount. He arrived within the half hour time window that he said he would. He was very professional. He added the TV to my home network and cable box and cleaned up any mess created during the installation. I could have done the job myself but I am so happy that the Geek Squad did it for me. Ask for Brandon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once my install mess was figured out the Geek Squad delivered and installed my TV. What would have been a hot mess with my husband was a 20 minute process with Geek Squad. They were friendly, professional, quick and knew exactly what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We loved our Geek Squad installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 gentlemen came and remived our old TV, installed the new one and made sure it was working properly before they left. We had been notified of the appointment ahead of time and they arrived right on time. They were professional but very kind at the same time. They worked quickly and picked up after themselves. They made sure we were satisfied before they left and even made sure they said goodbye to our cat :-) We were very impressed! They're a credit to your business. THANK YOU!

    I would recommend this to a friend