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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 38,694 reviews
  • Rated 5 out of 5 stars

    SÚPER QUICK AND GREAT INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service !! Very professional people , did it super quick and very well . You can tell they are really educated on the matter and will have it done in less than an hour ! 10/10!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and more.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two delivery guys were great! They removed my old tv and mount and did a great job centering the new 75” tv and mount to the studs for proper installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad was so quick , professional and connected everything to the new tv. I loved the teamwork to vacuum the dust from drilling for the mount. I didn't expect them to reconnect all the devices and set up the tv, but they did and checked to make sure everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted TV to brick fireplace.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys, Chris and Chris came and mounted my 65” TV to my brick fireplace. They finished very quickly and were really nice and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding performance!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came in before the scheduled time and set things up quickly. He explained how the set up works and knew his works inside out. He was an excellent with his service and very concerned customer’s needs. Thank you so much for proving such an amazing installation and being a great helper!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value, Great Service and Saved Me a Bundle!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Total Tech for the year when I was buying a new Samsung 50 inch TV. The Total Tech cost the same as the delivery and installation for my new TV. So I broken even on just that one purchase. Then I bought a lot of Tech for the family, such as, iPad, iPod Home, AirPods, etc. and they are all covered too. Then, I purchased a new gas dryer. Not only is it covered too, but I also am getting free delivery and installation as part of the Total Tech. It has saved me a bundle already even though I haven’t had and issues with any of the items I’ve purchased. The delivery and set up crew for my TV to my vacation home 100 miles away were professional, courteous and great communicators. If you are going to being buying a lot of stuff it’s totally worth it! You only need one installation purchase to break even. After that everything is gravy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung TV connected and verified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 55 inch Samsung was installed and connections tested. I do not have a wall mount for this TV. The installation person did the job very efficiently. TV has great picture and excellent audio output.0p

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and connected everything. He took his time and showed me how to navigate the tv. I’m extremely pleased with the serviced provided by the agent named Kushtrim, very knowledgeable, friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and instillation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a TV from you folks and had one of your installers put it up. Wonderful experience. On time delivery, courteous installer, everything went like clockwork. Perfect. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher was my installer/tech. He knew exactly what he was doing. Professional and personal the entire time. He explained everything he was doing to both me and his trainee. also gave me several recommendations for my existing tv surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team were awesome and very professional. They consulted with us as to where we wanted the TV’s installed and gave us their professional opinions and explained their process each step of the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job!!! Would definitely recommend!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came and mounted my big screen TV to my wall- they did a great job!!! Communication was excellent about arrival and they were on time! Would definitely recommend Geek squad to mount tv- I did also purchase the in wall mount kit which is a must have!! Looks great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad folks that installed my TV did an excellent job very efficient. and cleaned up everything and made sure it was working and I understood it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, professional and mounted two tvs to our specifications perfectly. They adjusted the cords as much as possible to have them be clean and/or hidden when possible. We've now had 3 tvs mounted by Best Buy Geek Squad and they were great every time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service as always

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new TV to replace one that was storm damaged and the Geek Squad provided white glove service in setting up the larger TV, adjusting the mount accordingly, and setting up the functions on the TV. Once done, they packed up all the packaging and debris and carried it away. Chris B always does great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completely Satisfied...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad services a number of times over the years. I have always been completely satisfied with their work and this most recent service is no exception. The technician Dominic was prompt and and very knowledgable. He was friendly and answered what questions that I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were very efficient and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gus and his helper were very friendly and knowledgeable. They mounted my tv and when I decided to upgrade to another, they replaced the first with the upgrade and explained how to use the tv remote untill I understood it. They were great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Done it myself before but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted 100+ lb 75 in TV to the wall and connected new PlayStation 5 to existing receiver and speakers. Everything done cleanly and efficiently. Included removal from wall and disposal of old 55 in. Only complaint was wainscoting prevented included in-wall wiring installation, requiring high additional cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting 2 TV's 85inch and 65 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs texted me letting me know when they will arrive. They were very professional. Listened to what and how I wanted them to mount both TVs. Kept asking if all look OK. They did a great job and was very accommodating. will use them again when needed.

    I would recommend this to a friend