Customer Ratings & Reviews

The agents took their time to mount and basically perfect the way you should be watching television in our bedroom and living room. Joshua went the extra mile to explain and set up living room TV. Extremely pleased with the service from Geek Squad .

Best Buy team came to my house to help set up my tv. They were extremely professional and did a fantastic job. They also helped me install a roku so I could stream my cable app downstairs so that I didn’t have to use cables which would have looked terrible in my living room. Also had great sense of humor!! Highly recommended

The tv mount is excellent. I can pull it out to install anything to the back of my flat screen. I can then push it back and it would be flush with my wall. The Geek Squad did a great job installing the mount to my wall.

I’ve heard of the Geek Squad and what they do for a while now but just recently signed up. My first installation was problem free and have no complaints. They were friendly and professional. They asked me questions before installation to make sure it was where I wanted it. And they showed me how to use my television before leaving.

Excellent service in every way. Delivery was on time. The set up was great. She helped me understand how the TV worked and gave me some tips I would have never known about. She took my old heavy TV away and made herself available by phone if I had any additional questions, which I did. She also offered to come back if I needed her. Loved the delivery service.

Geek Squad was incredible. My larger TV was delivered a week before installation. The day before my two TV installs (smaller was initially to be picked up and brought with the Geek Squad member), I got a call that the TV was not available, and I'd have to have a second install date for it. My Geek Squad guy got to the store on the Saturday to pick up the soundbar...he realized he couldn't pick up the TV because it wasn't there so he worked with one of his coworkers to have the coworker pick up the TV from a different store. So all in all, one day, two TVs and one soundbar all installed! Great work by your team. Apologies I don't have the gentleman's name, but he and his buddy were great!

Excellent install and service, these guys really know what they are doing and helped to trouble shoot and offer alternative solutions.

These two guys led by Steven were awesome!!! Very professional and very particular about the quality of installation!! Highly recommend by the Geek squad

I had Best Buy's Geek Squad to my home three times to set up my new TV and Sound Bar due to issues with my Xfinity Cable Box. Each Technician was knowledgeable, professional, and courteous. Each man went above and beyond to get my TV system working.

The Geek Squad was excellent and very professional with my installation. They arrive when I expected and were quick to complet my setup!

Great installation. Very professional and made sure I was satisfied with the location and the picture.Took all packing with them and cleaned up the area before leaving. Outstanding Customer Service.

Great service, on time and arrived earlier than expected! They were very professional and I highly recommend for future installs. They not only setup the TV, they also make sure its programmed to your liking and answer any questions you have.

I'm a big DIY person but when it comes to hanging a heavy TV on the wall with the mount I much prefer to leave that to the experts (especially because most of the time it's a two person job). I give 5 stars for the actual installers and the process, they did a phenomenal job and were very professional. I give 2 stars to the actual appointment making and scheduling aspect. BestBuy, this needs work. Please go back to the old system because it's infuriating for all of us involved with the new one. Had multiple system glitches that cancelled previous appointments, had to call and reschedule because the system didn't take it and was showing appointments on days there were none and letting me schedule it with confirmation number and everything and then the day of the app would say "don't forget you still need to schedule your appointment for install" Please talk with your installers and find a scheduling system that works, these installers are amazing!

Arrived at scheduled time, took time with wall mount to ensure it was exactly where I wanted it, cleaned up after drilling, took care with mounting and then attached an older sound system, blue-ray, & cable and programmed TV for best picture & sound. Also programmed all devices to be used off of cable remote only.

I had a new 83 inch TV installed and my old 55 inch plasma taken down and mounted on a new full motion mount in the bedroom. The Agents arrived within the arrival window and even called 30 minutes before arrival to make sure I would be home. They made quick work of unboxing and setting up the new TV and got it working with all my devices. They even shut off certain annoying “features” on the TV so everything would function seamlessly. The full motion mount in the bedroom is definitely a more complicated setup but they made quick work of that as well. They secured all wires and even mounted my AppleTV to the back of the TV so it hidden away. The Agents were professional, courteous and personable and I will be requesting them for any future setups that I need. The Totaltech membership is well worth the investment and I couldn’t be happier with my purchases!

Installed mount for TV and were careful not to drill too fast in case there might be a pipe. Put TV up on mount and EL box in our cabinet. Explained how the hand controller worked and connected up our Channel Master DVR and paired its remote to TV. The TV itself has a lot of features which it will take a while to figure out but fortunately we can use the Channel Master remote to control it. In a few years we will need a new DVR that can receive the new version 3 TV format because the frame TV can't.

Geek Squad service for handling this stuff is great - and I've recommended this to many people! It just makes sense: They do stuff like this all the time. So you know it's gonna be done right, and it's gonna be done quickly.

Outstanding professionalism, friendliness, product knowledge and promptness cannot say enough for how happy we were with the service.

Had a very pleasant experience when Javier and crew came to install my 75 inch TV and wall mount. They were fast, efficient, and very professional. If I remember right it only took about an hour or less. No mess and they took all of the boxes which I appreciated. Connected everything and programmed my Direct TV remote. Couldn't have been more pleased.

After installation i had trouble with optical connector the Tv would play, the 8k picture was great, colors were vibrant and really enjoyable. But the issue with the HDMI connector continued until i went out to Best Buy and dicussed with the Sales staff and since the time period from installation and these connecter incidents was so closed they replaced all the equipment. I tgought this was great customer service I also later included the TV into my Samsung account which made the performance even better. Been a Samsung customer for years. (2023 Ultra, and several smaller flat screen TVs)