Customer Ratings & Reviews

Dear Best Buy, I just wanted to let you know that the two people that you sent us to hang up our TV’s they hung up two TV’s for us and they did a great job and they were very nice and polite and very informative. Keep the great job going.

OUTSTANDING... My tec showed up in the time frame given to me and even called ahead to alert me to his arrival time. Upon arrival he ask what was my problem and I showed him what was wrong with my new tv and he went right to work. Using the tv remote he went into the various screens and selected one setup area and then into the audio area, he checked out many items and then suggested a power reset for the whole tv. We did the power reset and then I tried to use my head phones again as I had been using them for over 3 weeks before they just quit working and they were back to life... easy fix but not one I knew how to try and my tec showed me just in case I had the same problem again. Boy am I happy with the quick and easy fix. I really love the Geek Squad and will be a member of the squad for many years to come.

Techs came in and set up TV and even showed staff how to use it.

Great set up team with these 2 from Geek Squad. Very professional , very knowledgeable f both tv and mounting. Helped me understand what I needed to do to make the this set up work the best.

The Geek Squad went above and beyond installing and programming our tv. They were right on time, professional and made sure we could use the tv properly before leaving. They were so nice. I would recommend this service to anyone and will use them again in the future.

We actually had a contractor come (rather than direct Geek Squad employees). The time scheduled was slightly off. Store repeatedly gave me the time "between noon and 4pm", even still repeating it after the end time of 4pm. The contractor called about 5 pm (turns out his afternoon hours always go thru 5pm (not 4 pm), he did arrive before 5:30 and had the installation done within a couple hours. His work was fine, he knew what he was doing, and answered questions for us. My issue is not with him or his work, but with the store on the mis-communication of timing. I was ready and waiting at noon (the beginning of the mentioned time), and 5 hours later, I was still waiting. Need to narrow the time frame to 2-3 hours, and actually have the contractors on the same time basis as the Geed Squad direct employees would be.

The team called me before arrival to confirm the time and address. They were very professional and efficient. IN fact, they were patient with me when I first used the TV remote to connect the TV to my WIFI.

My first use of Geek Squad to come into my house and the Tech did a fine job. He took our new 4k TV and mounted it right where we wanted, he took the time to ensure he made a minimum of mess and clean up after he was complete. He helped to get the TV connected to our WiFi and was very knowledgeable. We will no longer be hesitant to use Geek Squad again.

The guys were awesome, they did an outstanding job, very quick and knowledgeable. Bedsides the tv, they also installed 2 rear in ceilings speakers for my home theater, at first it didn't work but they were able to find the perfect solution. They did a clean installation, you cannot see any wires. They cleaned the area of all debris. All I can say is outstanding!!!

First of all, they call you with an ETA and are on point. So professional, knowledgeable and kind, taught me how to use the remote with all of its features as well as how to move the TV around with the full motion wall mount. The set up looks so good, I forget that it's my living room and not a showroom display. Thanks again!!

Chris, the Geek Squad Technician and his assistant were most professional and answered all questions fully. They advised me as to what they were doing each step of the installation. They placed the TV at the height and centered as I requested. They also mounted the TV to the wall and connected my VHS/CD unit and my security camera box to the TV. They tested all connections to ensure they were functioning. They were exceptional in every aspect of their job performance and dealing with my questions.

Great! the guys were very professional and answered questions and mounted the tv brautifully!

Agent Minerva and Jaylen did an excellent job of installing the wall mount and setting up the TV. They were both professional and effective in completing the tasks at hand and in their interactions with me. I also very much appreciated the clear up-front communication from Minerva on their eta. and project timing. I would not hesitate in utilizing the Geek Squad in the future after this experience.

Everything was good up to the installation day. Good communication good price, however, due to an increasingly poor national work ethic, the installer's helper did not show up so the installation wasn't done. Fortunately, my buddy was able to come over and we installed the wall mount and installed the 75" TV ourselves. Turned out great and probably for the better since you never know who's actually going to show up to do the work. Although the Geek Squad seemed to be all good otherwise.

I was a bit worried about how Best Buy would install my tv. But it went great and have had no issues. They were quick and efficient which i appeeciated.

Because this is an 85 inch TV, the agents made sure that the wall mount would hold. The agent pulled and pushed on the mount to make sure. The agent explained the TV very clearly. So much better than installing and figuring it out ourselves.

I purchased an Insignia 43" TV. The techs who came out to have it mounted and set up did a great job, and were very friendly. Had the complete installation to my receiver been less expensive, I would have purchased that as well. I am very disappointed that this TV does not come with a hard copy user guide. I've no clue what all it can do, nor do I know how to connect the TV to the receiver so I can hear the TV through my speakers. I have the optical cable, but when I try to "Add Equipment," it always gives me an error message. I've called Insignia for help, and was on the phone almost an hour. I called Geek Squad twice. They didn’t know the answer, and just told me to make an appt ($129??) to have them come out and hook it all up. Over all, I'm happy with the initial service, but not the price to get it fully installed.

The technician was professional. The set up was quick and easy. The entire process from start to finish took less than 45 minutes. The technician installed the mount, placed the tv securely onto the mount, and connected an antenna and ethernet cable for my smart tv.

On time, professional, respectful of our property, knowledgeable, clean, efficient and friendly! Couldn’t ask for a better service!!

Francisco did an excellent job installing the wallmount on my bedroom. He came earlier than scheduled and made sure that I was a satisfied customer with the word done. I have an older model flat screen and he ran into a few minor issues but managed to make everything work perfectly. Awesome job!