Customer Ratings & Reviews

great service...very knowledgeable and professional...on time

The Geek Squad guys, Chris and Chris came and mounted my 65” TV to my brick fireplace. They finished very quickly and were really nice and neat.

The installation and setup itself were excellent but there were a few issues that make 3 stars the most I can give. I knew exactly what tv I wanted when I came in and saw that they were in stock in a display. I told him I wanted it delivered and mounted and he rung me up quickly. That is where the communication aspect broke down. Considering the price of the delivery and mounting, I incorrectly assumed that the actual mount was included and the associate in his haste neglected to inform me that it was not. The morning of the delivery, the driver called and informed me that there was no mount and that it would be an additional charge or I could reschedule after I had my own mount. My next available off day was 5 days later so I went ahead and purchased once that he offered. I did eventually get the price of the mount refunded after speaking with a manager but in hindsight, I would have just had regular delivery, bought my own mount and had someone else install it which would have saved me another 50-70 dollars.

The two Geek Squad team members that installed my tv were excellent. The had their masks, booties and name badges on. They also helped get rid of extra wires I didn’t need. It was a great experience. I didn’t have to ask them to do this or that. They saw it and they did it. I would recommend the service.

The guys that came were super!!! They were very good at their job!!! They suggested options and mounted my TV quickly and perfectly. I’m very picky about installations and they met my expectations!!!

Installed mount for TV and were careful not to drill too fast in case there might be a pipe. Put TV up on mount and EL box in our cabinet. Explained how the hand controller worked and connected up our Channel Master DVR and paired its remote to TV. The TV itself has a lot of features which it will take a while to figure out but fortunately we can use the Channel Master remote to control it. In a few years we will need a new DVR that can receive the new version 3 TV format because the frame TV can't.

I recently had Geek Squad install our mount and TVs at our day program, and I can't say enough good things about the experience. They did a fantastic, efficient job and left the area clean afterward. The installation looks perfect! I highly recommend their services to anyone in need.

Excellent install and service, these guys really know what they are doing and helped to trouble shoot and offer alternative solutions.

The Geek Squad partners who mounted and set up my new 60 inch TV worked with both industry and smarts. They mounted the TV on a brick veneer wall above a fireplace mantle. I had a hanging bracket in place for the set I replaced, but because the new TV was bigger, they had to take the bracket down and re-position it. No problem for this crew! They had the right tools and the right experience to do the job efficiently and thoroughly. Furthermore, they were incredibly friendly and pleasant to deal with. They had to make a follow-up visit a week later because of an issue not related to their initial installation, and even though they weren't immediately able to resolve the issue, they researched patiently for over an hour and consulted by phone with one of the product vendor's trouble-shooters to find out what I needed to do. I got the answers I needed, they didn't charge for the follow-up visit, and I got to visit with them a second time. They will always be welcome in my home, either as Geek Squad techs or as plain old social company. I'm satisfied that the $199 set-up fee was money wisely-spent.

The technician from Geek Squad was great! He patiently waited for me to go the hardware store to purchase the the right size bolts that were needed to mount the TV on my stand. Initially Best Buy offered us a third party company for an earlier delivery/installation date but they were unreliable. The third party canceled with us 3 times. As a result, we were very close to canceling our purchase Best Buy should only use Geek Squad!!

there were two tech that did an excellent job installing my 75 inch yv to the wall, The wires behind the tv were dressed and area cleaned up. They were very efficient.

First I ordered an 82 inch tv. Without measuring the delivery arrived and was too large to fit up my stairs.Charde suggested a 75” tv instead. I was able to order the same make and model, just smaller size. When delivery day finally arrived not only were they able to get to my place within the first 30 mins of the delivery window, but Charde was able to figure out how to get the tv into my apartment (with a near spiral staircase to contend with). After doing so she and her partner not only measured out the best position for my new tv, but took our suggestions into account, hooked the tv up, mounted, centered, leveled, hooked up all my systems including two gaming systems and a surround sound system, and taught us how to use the new television. Afterwards not only was everything perfectly set up and functioning but they cleaned up any trace of a mess you could think of and took the empty tv box with them!!!! I was so lucky to have Charde and her team for both instances of my install and I could not thank her enough for all of her wonderful help!!! She deserves a raise immediately!!!!!

The Geek Squad in Huntsville, AL are the best! They are very knowledgeable, very informative, very professional and very kind. They get the job done well and fast. I would highly recommend them!

Excellent service. They were on time, and the installation of the TV and wall mount was quick and painless. Exactly were it was supposed to go and no issues with the placement and use. They made sure the TV was working and basic setups were complete.

The Geek Squad was excellent and very professional with my installation. They arrive when I expected and were quick to complet my setup!

The installation was relatively simple – I already had a 5.1 Speaker system from my previous TV setup, and the new TV simply stands on a glass unit that houses the amp/tuner, DVD player, etc., so no wall mount needed. But the guys worked efficiently, respectfully, and smartly. Great team!

Agents did an awesome job of hanging the 85" TV above my fireplace. And gave great recommendations on what settings to use for best picture.

We have utilized Best Buy to hang four tvs ranging in size from 55 to 75 inches. All services have been performed by courteous Geek Squad techs and in a timely manner. Do yourself a favor and purchase the Geek Squad yearly membership. What's included will save you hundreds off various installation projects. We will continue to use Geek Squad for all our technical installation needs.

The Geek squad who helped us from Selleck to installer where pretty good. They checked three order for the open box item and called to confirm the order was right.

The two gentlemen that mounted our tv were wonderful. They were neat (wore protection over their shoes and cleaned everything up) and helpful (showed us how to use the television and answered all our questions). In addition, they did it with a smile and pleasant attitude.