Customer Ratings & Reviews

Outstanding professionalism, friendliness, product knowledge and promptness cannot say enough for how happy we were with the service.

I definitely enjoyed their professionalism. They quickly called to confirm their arrival. They unpacked the items with care, set about their tasks, and cleaned as they went. They were very friendly and offered to help set up any devices I wanted, as well as making sure my TV was mounted securely. They were surprised at such a large TV to be mounted, but they stepped up to the plate and made sure my TV was secured, and ready for use. Money well spent

The Geek squad members sent out for our service were great- very knowledgeable and efficient! They did a great job setting up and answering our questions. We bought the Best Buy Totaltech plan at the same time we bought our new television and it was certainly well worth the price.

The Geek squad who helped us from Selleck to installer where pretty good. They checked three order for the open box item and called to confirm the order was right.

The crew that came to my home to setup my tv did a fantastic job mounting my television. They even made recommendations to improve listening and viewing experience .

The two delivery guys were great! They removed my old tv and mount and did a great job centering the new 75” tv and mount to the studs for proper installation.

The Geek squad installed my replacement 86-inch tv. After a self-home installation with my first 86-inch tv I know the task was to much for me. The crew arrived on time and the two technicians decided that they needed a third person and they put out the request and within an hour the additional help arrived and with swift order mounted the new tv on the wall above the fireplace. In addition they installed a new sound system to go with tv and then did all the setup and explanation on how to use the new equipment. I was very happy with the timeliness, the professionalism and knowledge to make this a satisfying experience. Thank you for a job well done.

The Geek Squad Totaltech service was amazing. They were very professional in mounting the 70” TV to the wall. We had also purchased the wrong outlet and they had a spare on the truck for us to buy thereby saving us time. They were also friendly and careful with our belongings.

The Geek guys are awesome. They are very careful. Aware of surroubdibgs. Wear booties to keep floors clean. Very polite. Know what thry are doing and efficient. Clean up before leaving.

Chris, the Geek Squad Technician and his assistant were most professional and answered all questions fully. They advised me as to what they were doing each step of the installation. They placed the TV at the height and centered as I requested. They also mounted the TV to the wall and connected my VHS/CD unit and my security camera box to the TV. They tested all connections to ensure they were functioning. They were exceptional in every aspect of their job performance and dealing with my questions.

The Geek Squad folks that installed my TV did an excellent job very efficient. and cleaned up everything and made sure it was working and I understood it.

The team was very efficient and knowledgeable. I had a preexisting TV mont and all they had to do is install it on the mont and they would have been done. In stead they took the time to ask questions to make sure the location of the current mount would be goid for my needs. Instead of taking the easy wayout they took the I want to make we the customer is satisfied route. That's REFRESHING these day.

I needed someone to complete an entire upgrade for my mother's wall-mount TV--remove the TV, remove and replace the wallmount, remove the previous wire wall covers, and replace new wall covers over the new wires. The install team was on time, courteous, knowledgeable, carried spare parts that were needed to adapt the setup, and left everything clean and seamless.

I've been a Geek Squad client for years. We are moving and had a crew at our house today to take down two large-screen TVs from their mounts. The team arrived on time and were done in less than an hour, so we are all set for our move. The team provided excellent service, as usual. Geek Squad is like having our own personal tech department on call. We can't live without them.

Have to say I questioned whether it was worth the money, but the answer is absolutely yes. The techs were very friendly, helpful, and knowledgeable. They were able to assemble/install the TV in a fraction of the time it would have taken me, and I never would have figured out how to setup the TV which they did brilliantly!

I wanted my tv done right so I paid for the service of the Geek squad to mount and install my tv. It was done professionally and quickly and they also set up my sound bar. It was a Sony 75 inch 900. Looks great. They were neat and informative. Excellent for a single female like me. I am truly happy with my Best Buy purchase and service.

You guys (Jesse &Nick) are awesome! The installation was flawless and beautifully mounted on the wall. The operation of the new TV and all special features were explained. Working with Best Buy is always a good experience. Thank you for working to be the Best!

Everything was set up carefully and they made sure it all worked before they left.

The guys were efficient, professional, and service oriented. A pleasure to work with.

Installation of my new TV involved multiple work orders as the first one received was defected. The replacement process got quite complicated. The Geek team Michael C and Adam went out of their way to resolve the logistics mishap caused by the delayed delivery of the replacement. Michael stayed in touch, checked back, answered my text, and returned with Adam to complete the work, saving me from another work order and waiting for another three weeks! Their customer service is exemplary.