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Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1318 Showing 26,341-26,360 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the bomb!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came the day after Christmas and installed two TV's. They were professional and provided great service. I would definitely recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t use anyone else but these technicians from Best Buy. Knowledgeable and quick. They also take time to educate you on everything!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth having this service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of mounting and setting up my new 55" Roku television. The tech made sure everything was working like it should. They were very courteous and got it done in a reasonable amount of time. Well worth the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected my tv and sound bar and left me with many disconnected wires and i do not go where they go . Josh left me with his phone # to call if i had any questions . when i called he did not answer and he never returned my call . hence Geek Squad is scheduled to return on Sept 20 to finish the job . And with that call to Best Buy cust. service , i am very happy with how i was helped . i will await the visit from Geek Squad on Sept 20th thank you very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional happy coverlsation and clean installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech. was on time,polite and very professional. He was very efficient. I would recommend this service to my friends. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installed quickly. I was impressed with the two reps. They were considerate and careful to protect the walls and floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were early. They were friendly. And they helped me move my dads dresser. Above and beyond service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was excellent when removing tv from down stairs to upstairs and remount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, timely service and professionalism.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad provided TV mounting service and they were friendly and fast. I am impressed with the aesthetic look the Geek Squad was able to give my new 65" Sony OLED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a wonderful job installing and clean up.They were efficient and very polite and would use them again anytime as we have done.Very consistent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it worked exactly how I needed it and with the Tech service it made it easy to get it installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item handles the tv perfectly, and it is high quailty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No one does it better - worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one does it better - on time, fast installation, with good explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and great guys. Had it done and showed me the ropes. Set it all up and made running ir easy. THANKS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounting tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came to center and hang my tv were great. They worked well together and got the job done! I would recommend them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pricey, not a good finished look but on time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little disappointed with my install. The Samsung rep in the store recommended a circular wiring panel with our TV so we don’t have a lot of wires hanging out. The GS representatives said they couldn’t do it because we could get cable through the spectrum TV App. The Ethernet wires are still hanging out with the Apple TV. The main reason I used the service was not accomplished for $200 which is pricey just to mount a TV to the wall. They were on time though and that’s the only reason for 2 stars.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Difficult installation -- crew stayed with it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned out to be a difficult installation -- took two trips to work through the details (much downloading of new codes for the remote). Best Buy crew did a great job --

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV and connected all devices. They also fixed issues we were having with the previous install of entertainment system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV promptly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew are professional and friendly, they finished job within an hour

    I would recommend this to a friend