Customer Ratings & Reviews

Excellent service. I tried to help. However, the Geek Squad person had it all under control.

Setup and offered advice on how to use the new TV and sound bar very helpful.

Alex did a great job mounting my mom's tv. he was very patient as we had electricians working in the house at the same time. highly recommended

Excellent job! The two men who showed up were fast and efficient. They were funny too which was a bonus. :)

The agents installed TV and soundbar on fireplace.

The geek squad was easy to talk and they had excellent customer service

The Best Buy installers did an excellent job installing the tv mount, the in-wall cable system, hanging the vans setting it up.

Real professional and knowledgeable, I asked them to help me with the old TV and without hesitation they did. Amazing employee.

Came on time and did a good job. Xxxxxcccxxxcxxxxxxxccccccc

The T.V. mount allows the T.V. to swivel and project outward from the wall up to 14 inches! It also conveniently hides any cables/cords from your T.V. soundbar.

Ididnt receive all mounting 56 and larger they didnt delivred I need my money back a brought from them I pay 155,90

This tv was installed at the corner wall in my dining room. They did a good job suggesting and recommending the right spot.

Mount is great and fits perfect over my outlets. Nice and sturdy.

Another great job from the Squad. Easy installation of TV mount as well as TV and tech took time to familiarize us with our new TV.

The agent set up my TV and showed me how to use it. They were excellent.

I purchased and paid for the Geek Squad to mount a tv and sound bar in my new hose and the experience was far from ideal and did not come close to meeting my expectations based on past experiences with Geek Squad technicians and their mounting services. To begin, my service was outsourced from the Geek Squad to another agency unfamiliar with the area. The “technicians” missed their service window by more than 2 hours, causing me to cancel on other obligations. When they did get here, I asked them if they could put on shoe coverings because had just installed new carpets. Using Geek Squad technicians for tv installation at our past residence in San Jose, I thought this was a common practice because past technicians put them on voluntarily without being prompted. However, this time I was told that they didn’t have shoe coverings. Next, they did not bring a ladder to mount a 75’’ tv on the wall. They told me they did not need one, but after watching them struggling to mount the tv, they asked if I had a ladder they could use. I got them a ladder and asked them what height should the tv be at for optimal viewing pleasure based on the distance of the couch and size of the room. Once again, I only asked this question because when I had the Geek Squad initially install the tv when I purchased it in 2020 from Best Buy, the technicians were very knowledgeable about where to mount the tv to optimize the viewing experience. However, this time, they told me they didn’t know and “it’s up to me.” Now, after having the tv mounted for a couple of weeks, having the it at a lower level would be ideal. Then, when they got to the sound bar, which I also purchased from Best Buy in 2020 with the tv, I was told I was missing a part. I told them that I had Geek Squad unmount the tv and sound bar last year, in 2023, when we moved, and that they helped me wrap and package all equipment. They insisted I was missing a piece so I frantically started searching through all our storage boxes to find the “missing piece.” With no avail, I told them again that I didn’t think we were missing any parts and showed them my purchase history from Best Buy of the exact sound bar I bought. They then started “Googling” how to mount my sound bar and lo and behold, they confirmed I wasn’t missing any pieces. Finally, once the sound bar was mounted, they neglected to hook up the sound bar with the tv. Again, I only expected this with the service because in 2020, the Geek Squad technicians hooked up, paired and set up all components of the sound bar with the tv so that they worked seamlessly. To say I was unhappy with the professional service I paid over $400 for, would be an understatement. The “technicians” were very nice, but seemed to lack the adequate knowledge to perform the service proficiently and professionally. I chose to use this service because of the phenomenal experiences I had in the past with Geek Squad technicians. I do not intend to use this service through the Best Buy in Reno again and would not recommend this service to anyone . I plan on following up with the customer service department.

Bought 65" TV with installation package and both of them are very good experience. Fast and they know what they are doing!

I have had them complete three jobs for me. They are friendly, knowledgeable and very efficient. When they leave, you won’t know they were there. They do really good work.

Hassle free service and very friendly service personnel.

Very sturdy and reliable. Quality is top notch. I would definitely recommend this to everyone.