Customer Ratings & Reviews

Subject: Commendation for Team Lead Eric's Exemplary Leadership and Teamwork Dear Abdul Shaheed, I hope this email finds you well. I am writing to bring your attention to the remarkable performance of Team Lead Eric and his team at a recent installation project executed by the Geek Squad. During the installation of a TV mount to support a 98" Samsung TV, Team Lead Eric and his team demonstrated exceptional professionalism, dedication, and a unique approach to their work that truly sets them apart. The meticulous planning and cohesive orchestration of the team clearly showcased their remarkable teamwork and aptitude. Notably, Eric's outstanding leadership and mentorship were evident throughout the project. He efficiently guided and supervised his team members, ensuring that each task was executed with precision and utmost care. His ability to foster a cohesive working environment while inspiring his subordinates to excel is commendable. The successful completion of this challenging installation project is a testament to the rare work ethic and commitment to excellence exhibited by Eric and his team. Their unwavering dedication to delivering beyond the call of duty reflects highly on the professionalism and abilities of the Geek Squad. In light of this, I believe Best Buy should take great pride in having such a workforce that epitomizes the traits many corporations seek today - professionalism, dedication, uniqueness, and a strong work ethic. I kindly request you to extend my heartfelt congratulations and appreciation to Team Lead Eric and his team for their exceptional performance. Their efforts serve as an inspiration to everyone and contribute immensely to establishing Best Buy's reputation as a leader in providing outstanding service. Thank you for your attention to this matter, and please let me know if I can provide any additional information or assistance. Respectfully, Abdul Shaheed

The two gents that came were fantastic. Very good, very polite and technically spot-on. I will use their installation services every time for Wall Mount Monitors & TV's.

The agent arrived promptly, brought necessary tools, cleanly installed, mounted TV, spent time with me for use, cleaned up perfectly, answered questions. Excellent work.

Great Team that provided service and installation.

Not only was everything installed quickly and correctly, the installers were courteous and patient with my questions, They figured out how to get everything working with one remote, which helps me a lot.

Crew came in and did a fantastic job of mounted and installing TV to our specifications. They were fast and clean and left no sign of being there. Set up the TV and showed basic things. Wish they had showed us how to dismount the TV from the wall mount. Worth every penny for the installation!

Seamless installation. Guys are nice, respectful, knowledgeable, and give instructions and/or advice. My only complaint is that I wish they were given gloves to keep their fingerprints off the new tv screen.

Best Buy mounted our TV and set it up. They were very efficient and careful. It's on a wall mount that they put up -- no big mess from running wiring in the attic or drilling through the wall. Friendly and helpful to answer our questions

I got an appointment in two days after my tv purchase. The technicians were right on time, very polite, friendly and helpful. They truly did everything as stated; even showed me how to use it all. I hadn’t thought about hiding the wires, but they explained my different options so I could easily add it myself.

The person who installed and trouble shooted my TV's was Stefanie. She was wonderful. She was efficient and knowledgeable. She was able to fix and/or change things that your other installers couldn't do. I couldn't have been happier.

I was very happy to see that Brian would be the technician who would be coming out to install our new TV. This is the second TV he has installed for us. Each time he has been very professional. He is extremely knowledgeable and answered all my questions regarding the TV.

As always, great, patient service. Careful and knowledgeable, and a total pro. Thanks.

Excellent service and very professional. They installed very quickly and resolved issues that came up right away; it was not a big deal

the Geeks showed up on time and installed everything safely and did not make a mess. the Geeks were knowledgeable and friendly.

When we moved into our new home I decided I was not going to install any more TVs myself. We had the Geek Squad come out and put up three TVs on the wall mounts. It was a pleasure to come home and be able to sit down and watch the TV knowing I didn't have to put it up. Well worth the investment.

I purchased a 75” Samsung TV along with the installation services. The installation was done perfectly. The installers were very professional, answered all my questions and addressed all my needs with no issues. I highly recommend.

We have had Geek Squad in our home 3x to install and program Items we bought. They were friendly, professional and expedient. They took the time to help teach us how to use the new equipment. We had some follow up questions in the few days after the installation. They did not hesitate to answer their cell phones to answer our inquiries. In one case the Geek Squad Technician came back on the day of my call to make sure I understood everything! They are the perfect solution. Especially for those not tech savvy with today's electronics! We recommend them highly.

The install went smoothly and the people were very friendly and helpful. I needed the tv centered over the fireplace and they had the tv set perfectly placed.

The entire set up took 25mins. They came in ready to go and put booties on. Pro’s!. The 1st geek squad rep asked me where I wanted the tv. Then him and his partner got to work. One guy taped the wall and the other removed & set up the brackets. After the rep found the studs he taped a plastic bag on the wall under the spot where the screws would go. Why? Because the bag caught the dust from the drill!!! Pro’s! I had bought sound bar brackets and they installed that too. He had set up my wires and covered them with a device. Then he took and tied up my wires to make it look super clean. Took 20mins start to finish. But I said 25 at the beginning. So what happened in the last 5mins? The rep asked for my remote and then made sure my entire system was set up. He showed me I wasn’t using my tv’s full HDR potential and then programmed all the inputs from my other devices. My expectations were blown away. The final product is amazing. I’ve already recommended them to my friends and family. Worth every penny!

Excellent! They installed it efficiently and made sure all my apps were working. They were friendly and professional. Could not ask for better service. Very knowledgeable.