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Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1360 Showing 27,181-27,200 of 38,693 reviews
  • Rated 5 out of 5 stars

    Speed Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and fast. A+. Left all wires neat, zipped up, and tidy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounting tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kendal, was the geek squad gentleman that came over and from start to finish very proficient with arriving time and all around great job.. very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job installing big tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were excellent. Knew how to enhance our viewing w new tv. Everything went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time. Very efficient and organized.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast and professional but too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mounting - Sony 65" inch TV was OK , but phone interaction is very long and very bad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seemed professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs Brandon and Mike mounted the tv and cleaned up area where the entertainment equipment is displayed. Nice work, thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were quick, efficient and very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ceiling mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult mount that required multiple visits but Josh stayed the course and got it done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and polite. They installed my TV and connected it with a sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly service, efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very friendly, answered any questions i had, and mounted / installed my TV very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad get it very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV and did a great job. I couldn’t have done it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WI System Reconnected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent job was fine reconnecting my WI system so we can use it when my grandsons come out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv and connected all of my devices within an hour

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not totally happy with customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial installers seemed great till 65 inch tv was taken out of box and the screen was cracked. Not installers fault. Had to wait two weeks before we could get new tv and installed. New guy was terrible was only supposed to hang tv but would not center tv on wall said that was as good as it was going to be and left. We set up another appointment with Geek Squad to check this situation out to really see if it could be centered They set up appointment time on a sat between 12:00-8:00 and no one ever called or showed up. Stopped by store next week was told that we weren’t on the schedule funny I received a survey for Josh whom I talked. To and set the appointment up for us. Still tv is not centered have filled out several serveys. Not one reply. No phone call. Text. Email. So still unresolved tv matter. So much for Elite membership

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jonnie. Thank you for taking time to share this with us. We appreciate the feedback and sincerely apologize for the crazy experience you've had. I definitely hear you out and the trouble you've been through. To get this continued and resolved, you can either connect with your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Clean Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount was installed professionally by the techs and will support up to a 90" TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are friendly, helpfull & explain everything what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional courteous and knowledgeable. They were very pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job mounting my TV and showing me how it works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personalized Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent delivered my Samsung and swapped out our old television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad crew was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were patient and took down the old set up and streamlined and hooked up the new purchases.

    I would recommend this to a friend