Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 5 out of 5 stars
Speed Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable and fast. A+. Left all wires neat, zipped up, and tidy
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
mounting tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kendal, was the geek squad gentleman that came over and from start to finish very proficient with arriving time and all around great job.. very pleased
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great job installing big tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad guys were excellent. Knew how to enhance our viewing w new tv. Everything went well.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad was fantastic.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was on time. Very efficient and organized.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Fast and professional but too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV mounting - Sony 65" inch TV was OK , but phone interaction is very long and very bad
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Seemed professional and knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs Brandon and Mike mounted the tv and cleaned up area where the entertainment equipment is displayed. Nice work, thank you!
This review is from Basic TV Mounting - 55" and Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were quick, efficient and very knowledgeable!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Ceiling mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult mount that required multiple visits but Josh stayed the course and got it done!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my TV quickly!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were very professional and polite. They installed my TV and connected it with a sound bar.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Friendly service, efficient install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was very friendly, answered any questions i had, and mounted / installed my TV very quickly
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The geek squad get it very quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted my TV and did a great job. I couldn’t have done it myself.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
WI System Reconnected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent job was fine reconnecting my WI system so we can use it when my grandsons come out!
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad is amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted my tv and connected all of my devices within an hour
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Not totally happy with customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The initial installers seemed great till 65 inch tv was taken out of box and the screen was cracked. Not installers fault. Had to wait two weeks before we could get new tv and installed. New guy was terrible was only supposed to hang tv but would not center tv on wall said that was as good as it was going to be and left. We set up another appointment with Geek Squad to check this situation out to really see if it could be centered They set up appointment time on a sat between 12:00-8:00 and no one ever called or showed up. Stopped by store next week was told that we weren’t on the schedule funny I received a survey for Josh whom I talked. To and set the appointment up for us. Still tv is not centered have filled out several serveys. Not one reply. No phone call. Text. Email. So still unresolved tv matter. So much for Elite membership
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jonnie. Thank you for taking time to share this with us. We appreciate the feedback and sincerely apologize for the crazy experience you've had. I definitely hear you out and the trouble you've been through. To get this continued and resolved, you can either connect with your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Clean Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mount was installed professionally by the techs and will support up to a 90" TV.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Installed my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are friendly, helpfull & explain everything what they are doing.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Installed my tv quickly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs were professional courteous and knowledgeable. They were very pleasant to work with.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys did a great job mounting my TV and showing me how it works
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Personalized Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My agent delivered my Samsung and swapped out our old television.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad crew was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were patient and took down the old set up and streamlined and hooked up the new purchases.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friend
