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Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1386 Showing 27,701-27,720 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad were fast and efficient in installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greek squad installed my new tv to all my devices in a timlt manner amd they were very pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional mounting and explanation of the television features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and smooth. Everyone involved was neat and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are installing a tv definitely use Geek squad. They are exceptional and well worth the money to have them professionally install my tv and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad assembled and mounted my tv and sound bar in a timely and efficient manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was outstanding. They were quick and flexible accommodating our last minute request to mount another TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices. He was very knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Tec’s came with the TV and mounted which at 74 would have been out of the question for me to do ... great gob

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was professional and efficient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, courteous and professional. The install took less than 30 min and then they cleaned up and left the area immaculate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too fast but polite. Must have had a full day because left without completing the full set up of my components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most professional assist I've ever had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolutely fabulous technician. Thank you so so much. Will never go anywhere else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took great care to make sure the tv was mounted perfectly. Geek squad guys were extremely friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV mounting experience with Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was pleasant, professional and efficient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not really worth it.....at least from my experienc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea behind paying to have my two 65” TVs mounted for me was to save time and not have to do any of the work. Things didn’t go that way. One tech showed up to mount my TVs. They needed help putting them up because one person can’t realistically put up TVs that large. While the tech was nice and did put the mounts up correctly I was paying to remove the hassle from my life but had to do half the work anyways. Some damage to my drywall from knocking the mount into the wall and over tightening the other caused more of my time to be wasted with the damage claim, setting time aside to have the damage looked at, and now needed a contractor to come fix the issues. Not only that but having to do half the work I paid for isn’t great. When I called to file a complaint about the service I was told that I should have refused the service and rescheduled for another time which would have wasted 2 days instead of just one day because I would need to set aside a Another time for them to come back with the right amount of people to perform what I paid and scheduled already. This service has the opportunity to be wonderful but failed miserably for me, the TVs are mounted well overall but I paid to save the effort and time, had I known I would be paying to still do the work I would have just not scheduled the service. Next time I’m more likely to just find the time to do this myself.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to provide this feedback, although it certainly does not sound like this was a representation of how the service was intended to be handled. In many cases, our Clients come to us with the same intent, which is simply to save the time and effort of doing the work themselves. Our teams should be prepared to seamlessly complete the assigned tasks without causing further work to be required. I’m sorry to learn you ultimately had to assist with the installation, and that there may have been damage caused during the process.

      We are always looking for opportunities to learn and improve, in effort to serve our Clients better. I’m confident that the experience you’ve shared will help us better understand how we can change our behaviors to reflect the outcome we’d want when we are completing these services inside the homes of our Clients.

  • Rated 5 out of 5 stars

    New TV Mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an awesome Job. They were on time and did a great job and help me with the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro team, knows what they are doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV went up quickly and level. They had working in less than a minute

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rickey Gelb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad team installed my new TV without any problems. Works better in my home than in the store. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were really great. They were thorough and efficient. They did not leave until everything was hooked up and working properly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The geek squad was very professional and courtious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fusion Sound bar for the outdoors tv is not hooked up properly and does not work with the tv. the tv is locked into the mount with a plate blocking the connection ports on the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting of the television went well...everything hooked up properly...hole in wall for cables looks good

    I would recommend this to a friend