Customer Ratings & Reviews

The Geek Squad mounted and installed my tv in a timely and efficient manner. The technician was prompt, and was very knowledgeable.

The geek squad agents were FANTASTIC! They were professional knowledgeable and cheerful. They were ready to assist with any questions and they even encourage the questions. They did a very quick end precise job and cleaned up after themselves.

The agents were on time, courteous, knowledgeable and fast! They took our old tv from the living room and mounted it on the wall in the bedroom and set up our new television in the living room. When they finished everything worked perfectly and all I had to do was choose which TV to watch and what show! Saved me a LOT of frustration trying to set up the dvd player and Wii since I’m not a technical guy. I’m really grateful for those guys for what they did and the extra time they spent explaining everything and answering questions. Totally worth the cost for the service!!!

We actually had a contractor come (rather than direct Geek Squad employees). The time scheduled was slightly off. Store repeatedly gave me the time "between noon and 4pm", even still repeating it after the end time of 4pm. The contractor called about 5 pm (turns out his afternoon hours always go thru 5pm (not 4 pm), he did arrive before 5:30 and had the installation done within a couple hours. His work was fine, he knew what he was doing, and answered questions for us. My issue is not with him or his work, but with the store on the mis-communication of timing. I was ready and waiting at noon (the beginning of the mentioned time), and 5 hours later, I was still waiting. Need to narrow the time frame to 2-3 hours, and actually have the contractors on the same time basis as the Geed Squad direct employees would be.

The technician was professional. The set up was quick and easy. The entire process from start to finish took less than 45 minutes. The technician installed the mount, placed the tv securely onto the mount, and connected an antenna and ethernet cable for my smart tv.

Best Buy Geek Squad did an excellent job installing our home entertainment system. The guys were quick and explained the operation of the system to my understanding as I’m not a “tech buff”. They were very friendly and hauled off our old system which was fantastic saving me a trip to the disposal site. All in all it was a pleasant experience purchasing my entertainment system at a great price from Best Buy while having Geek Squad install, haul and protect my equipment. Thanks guys and highly recommended to all!!!

Concerned initially that it wasn't the Geek Squad who installed. However, technicians were professional and knowledgeable. Connected and mounted without an issue. Very satisfied with the service.

Well worth the extra money spent for installation. Fast, professional, and clean up after themselves when job was completed. Most definitely will add in future purchases that need installation!

The geek squad was amazing and well worth the money spent. Very professional, prompt and knowledgeable.

Appointment made the dau before and updated the next day. Arrived on time, were neat and organized. Removed old wall mount and installed new one. Took old tv and trash. Both were very courtesious and professional in setting up our internet and other perferred choices

The team sent to install my new tv was friendly, Knowledgeable and efficient. The my completed the work in a timely matter and help setup all my apps and Xbox. Highly recommended this service and will continue to use for future purchases

First of all, they call you with an ETA and are on point. So professional, knowledgeable and kind, taught me how to use the remote with all of its features as well as how to move the TV around with the full motion wall mount. The set up looks so good, I forget that it's my living room and not a showroom display. Thanks again!!

We have had Geek Squad in our home 3x to install and program Items we bought. They were friendly, professional and expedient. They took the time to help teach us how to use the new equipment. We had some follow up questions in the few days after the installation. They did not hesitate to answer their cell phones to answer our inquiries. In one case the Geek Squad Technician came back on the day of my call to make sure I understood everything! They are the perfect solution. Especially for those not tech savvy with today's electronics! We recommend them highly.

The install gentleman was very nice and explained everything he was doing. However, I was concerned when a crew of one showed up. The information on how to use the new system was less than thorough and I was sorry that my shorthand skills are no longer efficient. I went on line and saved the manual so I could review how to do things.

The initial set up was great and the two Geek Squad installers were professional while still being personable. However, we had several issues after the set up apparently due to glitch in either the TV or sounder. In both cases the Geek Squad came out and stayed with us until everything was responding appropriately. There is still a minor problem but I think that is connected to the connection that was set up years ago. Best Buy and the Geek Squad went above and beyond to make things right. The only change that I would make if I did it again would be to skip the sounder. I am not sure that we can see enough difference in the sound to justify the extra expense, but we would definitely go back to Best Buy.

My first use of Geek Squad to come into my house and the Tech did a fine job. He took our new 4k TV and mounted it right where we wanted, he took the time to ensure he made a minimum of mess and clean up after he was complete. He helped to get the TV connected to our WiFi and was very knowledgeable. We will no longer be hesitant to use Geek Squad again.

Team did a great job with very heavy outdoor TV and outdoor wall paneling to navigate. Team of 3 came and did a great job. No mess left at all.

On time (actually early) and the TV was installed quickly and without any issues. Installer walked me thru the setup and other than just familiarizing myself with the new menus, controls, etc the experience has been smooth.

The Greek Squad arrived within the window of time promised. Attached my new television to the new wall mount, set up the new television, set up the new remote and took the time to show me how it worked and showed me the new features of the new television. They also cleaned up the work area!

The team From Geek Squad answered all my questions. They were meticulous in making sure all was perfect. When that picture came on it just took you breath away. Thanks to the gentle in the Geek Squad that made this posible.