Customer Ratings & Reviews

My geek squad team Install was something To behold They were very professional Showing me all the end and out Of operating my home theater equipment My family and friends were amazing By my setup The sound effects blew them all away I'm over satisfied

I had Geek Squad out to mount an existing TV on an existing bracket (Left behind by the previous owners) and am super glad I did. The team showed me what it would look like with my TV and correctly assessed that it would be way too high up in its current position. They moved the bracket mounted the TV and cleaned everything up perfectly. Honestly this may be the best 250 I've ever spent at Best Buy.

The team who came to install my 75” did a fantastic job. They were professional, quick, friendly and knowledgeable. They even helped to hook up my sound bar and checked all connection, picture, and sound to make sure they were working. They worked so smoothly and really clean so I didn’t have much to clean up or anything when they left. The even took away my old tv as part of the TotalTexh service. Everything was done so smoothly and efficiently. I was very impressed. I won’t use anyone besides the Geek Squad.

The techs were amazing, went above and beyond with making sure that everything was level, connected properly and made sure I knew how to use the TV and sound system. Highly recommend!!

Very professional. Knew exactly what to do to install my TV over the fireplace. Connected the inputs and tested everything before they left. It looks great!

Rose and Jacob were amazing setting up and mounting my new Samsung 75” TV! They completed the job perfectly. Their communication was great, they were incredibly helpful from start to finish, they were able to explain what they were doing and why they were doing it (also offering advice on what they thought was best), and they even had an additional mount I could purchase with them on the spot after realizing I had purchased the wrong type of mount myself. I’d give them 6 stars if I could! If you want your TV mounted properly, this is the service to purchase!

The installer (Ethan) was excellent. Helpful and patient. However, the product (Samsung 85” Class QN90D Series Neo QLED Smart Tizen TV) has significant problems and I cannot get anyone out to replace it. Best Buy customer service has not been helpful.

Quick installation. Very knowledgeable. Very personable technicians. Highly recommend!

The technicians installed the tv quickly and professionally. Additionally, they showed me how to use the remote. any questions I had, they answered. As they also mounted the tv on the wall, they took great care to measure correctly so the tv would be level and the soundbar would fit correctly.

The Geek Squad called before they headed to my home. They arrived on time, were very skilled at setting up my new TVs and wall mountings, answered all my questions, and cleaned up after themselves. I could not be more pleased with their work and their professionalism!

We ordered the Geek Squad basic TV mounting service to hang a new LG 86 inch TV. Everything went very smoothly and the guys were very professional and helpful. I will definitely use them again and highly recommend their services.

The install gentleman was very nice and explained everything he was doing. However, I was concerned when a crew of one showed up. The information on how to use the new system was less than thorough and I was sorry that my shorthand skills are no longer efficient. I went on line and saved the manual so I could review how to do things.

So glad we had Geek Squad mount our new inside tv and our patio tv! Did a great job. Personable and professional.

These guy's had me mounted up almost twice! We tried to park a 77" TV on the mount but the mount was too small for it and could not be changed. Anyway, we're back to the 65" which they had mounted within 30 minutes including getting DirecTV online, mounting the soundbar, marrying the bass, etcetera, etcetera. A few minutes later they had cleaned up the den, shook my hand then hit the road!

Team Adrian did a great job from start to finish. Pleasant, knowledgeable, left us understanding how to use all the new set up. Bravo.

The Team was professional and personal. They did an excellent job and mounted the tv and wiring exactly how I wanted it.

I had signed up for Premium TV mount for LG GX77 alng with moving my existing TV to a different location in the house. Best Buy assigned me third party TV installers that I agreed. I trusted Best Buy to assign someone good and knowledgeable only. The moment the installers entered home they started complaining that they are not installing extra mount for the existing TV to be moved to other location while I never asked them to do so. They assumed it and started complaining. They just had to take TV out of one mount and hang on another identical mount that was already installed on the wall and I had signed up for this service. I had bought LG GX77 that is worth its high cost only if it is mounted nicely flush to the wall and I had got the in-wall wired, large electrical box pre-installed for that and special flush mount bracket for this TV comes with the TV. They started insisting that there is no mount and I need to provide mount. After I insisted that mount must be with TV, they opened the box and found it. At this point I was nervous if they will properly mount the TV because this LG GX TV needs careful mounting steps and they didn't seem to know much about this TV. I was getting nervous. The flush mounting needs meticulous routing of all cables (HDMI, etc.), etc in the back. They didn't plan for that before they hung TV on wall and then struggled with connected cables etc. to keep it flush. They managed it but it was a shoddy job. I was constantly there and providing help by telling them what they need to do. I was nervous that if they didn't mount it in the best way, I would have bought an expensive TV for nothing. They had absolutely no back up supplies (any HDMI connectors, etc. for any contingencies (and I would have paid for any extra parts) to make sure everything gets mounted and mounted well. Thankfully I was more ready than any other average person will ever be and had purchased for all contingencies. Overall this was NOT a good, stress free experience that you would expect when you sign up for PREMIUM MOUNTING from a reputed company like Best Buy. In the end the TV did get mounted pretty decent (almost flush) so it didn't end bad but I was worried with their lack of knowledge/preparedness on this TV and their poor attitude.

My in home installation when perfectly. The team was efficient and quick. The best value for setting up a system in my home.

The Geek squad guys arrived right on time, were very polite and efficient in mounting my new TV. Unfortunately, they were not completely in the know about hooking up a set of wireless headphones. After two service calls, several phone conversations, and lots of frustration--my daughter hooked the headphones up in two minutes. Do not know where the disconnect was. Overall, I am happy with the installation--just cannot give a 5 star rating when the Geek Squad could not finish the job.

The installers stayed as long as it took for them to hook my tv up for me. I do not know how I would have ever had it mounted without them doing the mounting. The installers were very courteous and helpful. It was a difficult task but they had solutions.