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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38654 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 38,654 reviews
  • Rated 5 out of 5 stars

    Geek Squad installation- was so worth $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted tv, set up sound bar and speakers. They made sure I liked placement of tv, as well as everything was functioning correctly. Very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys that set up my new TV were great. They made sure the TV mount was centered and level and fit correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes. I could, but I drop a rather expensive TV...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And if I drop the Television, well I would be the one that buys another. They drop it and I wait for them to get a new one. Why is this even questioned? Think about it. They measure, find the stud, mark the best places for my preference, install Television. Note; I did not like my first TV, it was not OLED and, it was something I felt was not a good match. The TV and I had our differences. We decided to part, and Here is a great reason to get the tech membership; they brought in the new TV I ordered and installed the new one, refunded and hauled off the previously purchased one, no charges. Oh and they are pretty good with the tech stuff if you want to bounce questions off them. Professional, and they wear those things that keep mud outside. It truly is the little things in life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Professional And Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was contemplating whether to use Geek Squad for installation but they did an excellent job. Their main concern is making sure the tv is placed perfectly for you, and they are quick and professional. Highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Success in installing my Sony - 65" A80J Oled TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and emailed me information regarding their anticipated arrival time enabling me to plan more precisely their arrival time. The installation was without a hitch and they wee helpful in educating me to the basics of my TV set up and the nuances of my Geek Squad program support.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and the geek squealed installed in perfectly and even asked if I wanted it set up for me. They worked quietly and efficiently as I am working from home and once they were ready to drill, asked me for confirmation on the system. My only complaint is when they pulled the covers off the screen. It left residue that they ignored.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installers are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only was everything installed quickly and correctly, the installers were courteous and patient with my questions, They figured out how to get everything working with one remote, which helps me a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean, friendly and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected me to YouTube TV. They did a great job mounting the TV and kept things absolutely clean. I was impressed. They were friendly and efficient. In setting us up on YouTube TV, one agent was very helpful in explaining how to use this subscription which was new to us. The other agent did the installing but was not good at explaining anything to us. We coud have used more h elp in the direction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not be any Happier with geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV in a tight space, connected all devices. They made use of our whole house speakers and set everything up so it is simple for us to use They made suggestions for components that would achieve better results then those we had, and returned to store to bring them back. Everything we hoped to achieve was accomplished. Could not be any happier. Extremely knowledgeable and pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Took my old TV and mount down, put up a new mount and TV to my specifications. Made sure everything worked correctly. Even had to make a change to my AVR, I had a setting wrong. Very professional and nice guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were AWESOME. Ask me all the important questions to make sure my TV was mounted to my liking. Reviewed everything with me after the mounting was completed. I would like for them to come back out for any of my future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up crew was great and work diligently. They were extremely polite and answered my few questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently used a TV setup and mounting service for my new TV, and I couldn't be more satisfied with the experience! The professionals were prompt, friendly, and incredibly knowledgeable. They arrived on time and quickly assessed the best placement for my 65” TV, ensuring optimal viewing angles and minimal glare. The mounting process was seamless. They securely installed the wall mount, taking care to conceal all the cables for a clean, polished look. I appreciated their attention to detail and the time they took to make sure everything was perfect before leaving. They also walked me through the setup of my TV and connected all my devices, which made the whole experience stress-free. Overall, I highly recommend a professional TV setup and mounting service for anyone looking to enhance their home entertainment setup. It’s well worth the investment for peace of mind and a beautifully finished look!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to mount our new tv did a great job. They were quick to get it installed and the ease of installation made me feel good about how it turned out and would be firmly supported on the wall. This is the second time I have used Geek Squad for TV mountings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad does it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third time using geek squad installation. I’m extremely impressed with the level of professionalism, knowledge, and speed of this team. I prefer making all of my large purchases through Best Buy just because I like having the support of geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall Mount and Tv set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and went through all the settings and took care of everything for us. They were very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tvinstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had them install several tv’s on the same day. My new one was an 86 “. I’m a bit of a tech dummy. They patiently showed me everything. Also didn’t try to sell me things that I didn’t need. They were super nice and everything was done efficiently and neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and did a great job mounting our new TV. They kept us updated about their arrival. We did schedule our set up through our local Best Buy store with local agents. Doing it online contracts an outside agent and they cancelled many times previously and our only contact was a person from a foreign country. It was horrible! Always go to your local store otherwise it is a nightmare! Do not go online!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was knowledgeable and thorough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was wonderful. They mounted two TV’s and hooked up all the devices as requested. They made sure we knew how to work everything and even left us their card and told us we could call or text anytime. We were very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Television Installation Done Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician was fast but very careful with the installation of a new Best Buy television, and offered some helpful advice on system operation. This was a very useful service call.

    I would recommend this to a friend