Customer Ratings & Reviews

The agents mounted our new 75” tv perfectly to our existing wall mount. Very professional & courteous in every way. Called before coming, we’re there when they said they would be, etc. Overall, very pleased with the Geek Squad!

agents mounted my TV. they were efficient, professional and patient with my questions. Highly skilled and very good at what they do. i hope all your teams are like the guys

I didnt have time to do in home advising and set up a 2nd appointment for mounting so I opted to be advised over the phone. I was under the belief that the in-wall cord concealment and price quoted included everything needed for installation. Comparing the rates to other 3rd party mounting services it seemed like the best choice. During the appointment I was notified that and an additional piece of equipment (to extend the power supply inwall) would be needed, but they did not have this because the original order notes did not specify in wall cord concealment. Due to the increase in price, and inability to wait for a 2nd appointment I opted to go with a regular cable management system (also additional cost). I was contacted promptly by a manager to adjust the pricing of the service since I had been overcharged. Although the customer service aspect was great and handled the issue quickly and professionally, I wasn't thrilled that overall i ended up paying more vs 3rd party mounting and didn't end up with what I initially wanted.

I recently had Geek Squad install our mount and TVs at our day program, and I can't say enough good things about the experience. They did a fantastic, efficient job and left the area clean afterward. The installation looks perfect! I highly recommend their services to anyone in need.

I got my new TV mounted to the wall. All was done perfect and I am super happy with service! Alex did an excellent job!!!

Installers were very prompt and professional. I lost my screws, but they had some back ups to install without any issues would highly recommend. 

I had purchased a 65” television an another big area box store. When it was installed it was like a race for the two installers to see how fast they could finish. They even installed the mount right over the cable connection and wouldn’t even take the box away. Best Buy installed did my next tv install. FIRST CLASS INSTALL! Took their time, measured, tested and took the box and all packing then cleaned up around better than how they found my home. I’m only buying from Best Buy on ANY electronic purchase.

The installation was relatively simple – I already had a 5.1 Speaker system from my previous TV setup, and the new TV simply stands on a glass unit that houses the amp/tuner, DVD player, etc., so no wall mount needed. But the guys worked efficiently, respectfully, and smartly. Great team!

Install tech Rich asked for my position desire, gave rough idea of placement then installed as per my desire. Limited drilling into wall then secured all after mounting. Set up TV quickly and gave easy to understand instructions along with answering all questions.

The two Geek Squad guys arrived at my apartment building 15 minutes after they called. They scoped out the path they needed to take, brought in the TV and wall mount, marked the wall with blue painters tape to show where the mount needed to be and had the TV mounted with no cords showing in just a few minutes. This was a simple TV installation with no other equipment to be connected. I have used Geek Squad for years and have never had a disappointing experience. But Geek Squad is not a product so quality is dependent on your local Best Buy and who they hire and how they supervise. I am a Total Tech member so installation was free.

They did a wonderful job hooking the mount top the wall and Tv no wires showing and explained how everything operates also cleaned their mess up very satisfied would have them again very professional

The guys from geek squad were fantastic! They listened to all of my requests on how and where I wanted the TV mounted and took great care to get everything done right. They made sure all the cabling was neat and ordered, that all my components worked correctly and showed me how to use them. Worth every penny to have them professionally mount my new TV; I’ve done it myself before, but their knowledge and experience got it done so much. faster than I ever could. Thanks guys!

Quick installation. Very knowledgeable. Very personable technicians. Highly recommend!

Simply the Best (in Midwest Lingo) - Wicked Awesome (in Boston Lingo) - The two Techs called to see if I still wanted their service, hours after their scheduled window for delivery and setup. They had an extended day of doing things for customers that wasn't planned. When they arrived, they scoped the wall, the old TV, and took pictures of how the components around the entertainment area were setup. They unpacked, wipe clean the new TV, and before you could say, "The Geek Squad is the Best (Buy)" [See what I did there?], my new TV was up and running with all components properly attached and running. While one Tech was cleaning up, the other taught me the new clicker and what it could do. Five stars aren't enough for what they went through and accomplished!

The two agents were very helpful and extremely knowledgeable about their job. Lead agent patiently explained how and what he was doing, then they both demonstrated all we needed to know to enjoy it.

This wall mount is great! It has the adjustments needed to get your TV in the correct position. The Geek Squad took care of all installation.

We were so pleased with the Geek Squad that came to our home. They were so efficient and knowledgeable, and quickly and easily removed the old tv and installed the new one! They helped us understand the remote, and how to get the best use out of our new tv!

Our Geek guy was awesome! He brought in our TV and went right to work. He was very friendly and very efficient. Setting the TV up to all the outlets and recepticals was easily completed and he knew exactly how to hook up the modem and Xfinity box. It would have taken us a week to do all that he did in minutes. Our new Smart TV exceeds any previous TV’s we have had. The price was perfect, the picture is amazing, everything works perfectly. The price to install our new TV was a little steep (it was half the cost of the TV itself), but we could not have done it ourselves. This was a most pleasant experience for us. Thanks so much for giving us such a great experience.

The gentleman that installed this TV was excellent. Very professional and did an amazing job.

The agents worked with me explaining where on the wall I wanted my TV mounted. They were very professional, friendly and great teaching thee functionality of the TV and the TV remote.