Customer Ratings & Reviews

Simply cannot say too many good things about the superb customer service we received from Igor at Best Buy Castleton.

they cam 2 hours after 6 hour window with no calling the customer and then tried to charge over the installation fee.

I love the large screen, the extremely clear picture and the fact that I can read every thing on the screen. It was a great buy for the price. I wish LG had provided a user manual with the smart TV.

Everything was mounted in a professional way. No regrets.

The agents installed, mounted my device and connected it to my device quickly.

Two Geeks came and mounted our TV above our fireplace. They did a great job...made it look easy! There is no way we could have tackled this project.

Installation was completed by the installers in a very short time. They did a great job and were very neat in the process!

This is an excellent mount. We are able to get any angle that we want.

Their excellent service company they came out fixed my tc right away been working like brand new

The agents installed our TV and showed us everything about it.

They were great had us up And ruining at no time at no time at all.

They did a phenomenal job hanging my very large 82inch. The mount was very sturdy

Worst experience ever! Tech called 2 hours after he was supposed to be there and asked if it could be moved to the next day. He was too busy doing unscheduled work for the prior client and injured himself. We agreed on 3:00 the next day but nobody showed up. When I called Best Buy I found out this was a third party contractor that Best Buy uses, nobody told me this when I scheduled the service. Best Buy had not been told the job hadn’t been done, and said they would escalate with the contractor. Two hours later a guy shows up with his adolescent son and told me it would cost another $100 because the tv was going to be mounted over the fireplace, and I could either pay him or reschedule. I told him I wasn’t going to pay him because I was never told about additional charges, and he told me he’d let Best Buy know and they would call me to reschedule. I had also scheduled the install for a ring doorbell and camera so had him install those. Three days later and no call from Best Buy, I called customer service and was told the contractor said the entire job had been completed, including mounting the tv that had not been done! I asked for a refund, and they said they would “give me the benefit of the doubt” because the contractor did not provide any pictures of the tv mount install, while they had of the ring products. I was also told they would send me a gift card for my inconvenience, it took an additional 2 phone calls and several weeks to get that because the order for the gift card was never processed by the person that told me it had been approved and they would submit the order.

Andy from Geek squad was wonderful. Arrived as promised! Installed 50 inch TV quickly and expertly. Very helpful!

They were very prompt, courteous, and efficient. I was totally satisfied and would highly recommend them.

Very professional staff. They mounted our new TV after verifying that it was in good working order.

Very competent and friendly servicemen who put up TV and checked out sound on sound bar to correlate with TV.

The guys who installed were awesome!! Showed up when they said thy would and were quick and efficient

The team did a great job of mounting and setting up all the channels we watch.

The Agents did a great job. Very clean and explained everything to me and left their number in case I needed help after they left.