Customer Ratings & Reviews

Excellent service. Such professional and neat work.

We met yet another couple of Best Buy gurus today. Chase & Dan delivered (and installed) a new TV and a Roku device. Each person was unimaginably helpful and efficient. They explained each of their actions in detail. They each exceeded ALL known expectations. They were: Knowledgeable, Experienced, Candid, and incredibly Patient. They likely achieved a new level of geriatric certification as a by-product of our conversations. Please do your best to retain their expertise.

Awesome installation! Team was neat, professional, and provided insights into the TV that otherwise would’ve been difficult to understand… Great job

The Geek Squad contractors that mounted my tv were professional, knowledgeable and considerate of my home. I highly recommend using them.

The guys did a quick and professional job. No complaints.

Excellent service when the Geek Squad arrived. Set up was fast and no mess. All boxes, etc taken out. Explanation of how to use and other settings to get familiar with was excellent.

Fast, prompt and courteous service. The technicians got there ahead of schedule, so I wasn't left waiting all day. They programmed and demonstrated the product and made sure I was comfortable using it before they left.

Old tv taken down from wall mount. New TV installed and everything working just right. Friendly guys did install.

The guys who installed the tv were terrific and very mindful of safety precautions given COVID-19. I bought the wall box for hiding wires, and they paired the tv with my existing sound system. I could not have been happier with the service.

In November of 2018, I purchased 3- Samsung 43" 4K Smart TVs. I worked with Trekas Sims, Magnolia Home Theater Supervisor in the Brookfield, WI Store. He was knowledgeable, patient, thorough, answered all my questions and had some great suggestions. I came prepared and the purchase was a breeze. Delivery was as scheduled. Geek squad agent Cameron Gingrass came to my home for a site survey one week before my items were delivered. On the day of delivery, there were no surprises. Cameron efficiently installed the 2 walls mounts & hung the televisions on the day of delivery. He was a wealth of information. He was also conscious of cleanliness and used cardboard to catch his drill shavings & wore booties while in my home. He did exactly what I expected and more. I felt confident with his assessments and recommendations. He is an asset to the Geek Squad, as is Tre and I hope management realizes this. They both are stellar representatives of Best Buy Geek Squad and Best Buy Magnolia respectively and I hope this is duly noted.

The men were very professional and knowledgeable about what they were doing. They were here before the time they were scheduled and they called first and asked if I wanted them or they could wait until the scheduled time. I told them it was OK to come and they did. They were in and finished the job before I even knew it. They instructed me on how to use it and they cleaned up after themselves Great people.

Ronne Romero is a detailed technician. Really knows the installation process. He installed quickly. We wanted more tilt , he came back again and replaced it with a better Wall mount. Highly recommend the technician and the service.

The team that installed my TV was professional and did a great job.

Agents mounted tv above fireplace and cleaned/vacuum up dust, removed boxes and wrapping afterwards. Excellent quality service and professionalism. Highly recommend.

They hooked everything up quickly and efficiently. They made sure I knew how to operate everything. They removed the old TV. They were professional, friendly, knowledgeable and so helpful. Great team!!

I was very happy to see that Brian would be the technician who would be coming out to install our new TV. This is the second TV he has installed for us. Each time he has been very professional. He is extremely knowledgeable and answered all my questions regarding the TV.

The service was exceptional. They exceeded my expectations. Installation was done in time. Very professional and very clean. Job well done. Thanks

Best Buy did a awesome job at installing this TV it is massive and after finally getting my mount in they came back to put on the wall.

The gentleman that installed this TV was excellent. Very professional and did an amazing job.

Geek squad installed our new Samsung TV & theatre system. The arrived nice an early, got the job done quick too! Love the art app, looks like a beautiful picture on the wall when not watching. Sounds fabulous with the Sonos beam sound at too!!