Customer Ratings & Reviews

Geek squad was good. It took them a lot longer to fix my tv than they said. Had to wait and additional 3 weeks, and wouldn’t accommodate scheduling when they messed up my order and extended my replacement date by 10 days. In the end they replaced the tv and installed a new one after 5 separate calls to fix it.

Everything was installed well, just wanted a sound bar installed under tv which goes right behind the brackets they installed to mount the TV ,but wanted to charge me another $50 just do that, lil rediculous would have taken 2 seconds extra now I get to take my 85" TV back down to install. On top of that had a window from 7am-1pm and didn't show til 2:30pm, Guess had issues on other job, 6 hr window is pretty large. First time using not particularly excited.

Guys did a great job! Friendly, professional, courteous, on time, appreciate the Service

I would give this a 0/no star review if it allowed. I paid in full upfront as there was no way to schedule the appointment without full payment. I was happy to pay 50% upfront to secure an appointment but thought 100% payment was ridiculous considering that paying full price to book an appointment just seemed wrong. You do not pay for a haircut when you book the appointment. But I did it anyway as I was moving and needed my TV’s moved and mounted. The one TV was not going to work so while the technicians were in my home I bought the parts needed to correct the situation and was told they would reschedule me for 3 days out. Since I paid for the appointment in full and had already waited 3 weeks. Valued the company and technicians and confirmed everything and on the morning of the scheduled date I was told my appointment got pushed back 4 weeks. Sat on hold with geek squad 45 minutes to get a live person who could not connect me to a manager, that would take another 36-48 hours. I have been a Best Buy customer for 10 years and this service was lousy. I returned all my products, got the same tv cheaper and task rabbit installed it for $70 not $269.

They connected my tv to the cable box and blue ray player. However the did not connect the home vet they did not connect the speakers system which was purchased from Best Buy.

Greek squad was on time and very courteous. They hauled off boxes and cleaned up any mess they made.

This item is good. I bought to hold a 75" tv screen. It is difficult though to reset tilt due to tv size. I cannot reach behind it!

The geek was professional on time and knew the product and process very well.

The agent Cory was great, very knowledgeable, courteous and went through and explained all the features.

geek squad help me out with selection to fit the size of the my new TV

the squad showed when scheduled and installed a TV mount in my den when I wanted. No problems and they cleaned up

They guy that mounted my TV was very friendly. It’s been over a year and my TV is still in place. Overall great experience

Excellent service, quality of installation and knowledge of service personnel. Education and learning opportunity provided

The geek squad techs were outstanding and was very careful and clean

Great customer service, professionalism, got the job done quickly, and gave great instructions.

The guys that came to mount my TV, were very professional and they explained everything to me. Thank you Juan and John

Curtis did an awesome job in installing my television and explaining everything to me.

The only good thing Best Buy can deliver on. Geek Squad Steve and Dave are the best!!!

They were Exceptional with doing their job. They cleaned up their mess and was fast friendly and on point

Technicians arrived in a timely manner. They performed television mounting efficiently and behaved courteously.