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Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1494 Showing 29,861-29,880 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad is A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional and they did a good job in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad picked out the right mount for my TV and installed it. The whole process was quick and easy. I am very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and gave good advice. Good customer service and they arrived on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Very knowledgeable and helpful. Good job of got over everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installment of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech were very professional and explained the installation clearly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the best support team… the items received as described Big Mac ☺️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my 2 service techs where the absolute best. perfect experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was amazing. They explained everything. They were extremely professional and did a great job hanging my tv

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted tv to my wall I would of given a 5 star unfortunately the agent didn't give any space for my other devices that connects to my tv like blue ray, playstation and so forth. My furniture that sits right underneath theres not even 2 cm space in between and didn't even ask if he should hook up my devices... I thought that's why I have membership and paid for the service. So disappointing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is definitely hightly recommended! Go get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart TV. Geek squad installed and connected everything and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy-Peasy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians showed up on time and did a great job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    they overcame obstacles in mounting my TV .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told to have an electrician install an outlet behind the TV. I was not told where to place it. As a result the outlet was placed to close to the center and covered by the mounting bracket. a complete waste of time and money, it was useless. the geek squad could have moved it but didn't. Instead they ran a longer electric cord and hide the wires in a tube. I asked for an adjustment in price and was told there would not be any. I remain unsatisfied after spending over $3,000 for a Tv and sound bar

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It's exciting to get a new TV. I'm sure you've been looking forward to catching up with your favorite shows. Generally speaking, our Agents would not be able to modify the electrical outlets in your home. I apologize if clear instructions on placement needs were not provided to you. If you have any additional questions, please don't hesitate to connect with us at (800) 433-5778.

  • Rated 2 out of 5 stars

    It took four house visits to install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I’ll say that the in-home consultant and the installers were very nice people and worked hard. However, the result was that it took four trips to install what seemed to be a fairly simple set up. I simplified my system to all Sony devices so they would play well together: television, Blu-ray Disc player, and sound bar. That did not work out because the Sony remote simply was not consistent in operating even that simple system. I ended up having to buy a very expensive remote control that only Best Buy can program initially and in the future. That just does not seem necessary for in expensive overall system. So, the people were smart and ernest, but the result was that it took about five weeks to get a stable operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv mount is great, my TV looks great on it . I would buy it again .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV quickly without any problems. They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installe.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new 82" TV. Had geek squad install this mount and TV. Great design very slim fit to my wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase.. very reliable and did great job holding up our large tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy came in and was perfect. Very nice guy! Recommended for sure

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My TV was installed w/a 3rd party mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mounted, but disappointed a how many visits it took and then when all is said and done, the surround sound experience is not as it was with the former TV. The picture is fantastic and we now have far more viewing choices with Roku which was the primary goal. Not happy that I would hav to update my older analog equipment to HDMI to get 100% back on track with surround sound as I had previously.

    No, I would not recommend this to a friend