Customer Ratings & Reviews

On time (actually early) and the TV was installed quickly and without any issues. Installer walked me thru the setup and other than just familiarizing myself with the new menus, controls, etc the experience has been smooth.

I recently had my new 77-inch TV wall-mounted, and the entire installation process was smooth, professional, and stress-free.

The agent did an excellent job in the mounting and installation of the TV. Very informative and helpful. Left valuable resources for us to review later.

Great picture. Nick from geek squad was great. He was very informative and knew his business. Hung the new tv with ease and explained how to work everything.

Terrance was great and made sure we had what we needed to hang the tvs the best way possible. Very happy with his work and suggestions.

Everything went smoothly. Very professional. Very,very patient in explaining how to set up the tv and function of the controller.

The team that installed my TV were punctual, knowledgeable, efficient, and friendly.

The agent mounted the TV in the best position for ease of use and safety. Setup all the viewing options and adjusted picture quality. Explained use of the remote.

Love this tv. Size is great, but picture quality is amazing. Just love it. Plus install crew did a great job.

We’ve replaced 3 old tv’s in the past couple years with Best Buy and the Geek Squad. All have gone smoothly and flawlessly. This last time we only had one “Geek” come, usually with the big screen tv’s they’ve sent 2. We can’t help much due to back/shoulder issues, but this guy was great. Did the whole thing (removing old mount, replacing it with new mount, and getting the 65 in. TV up there with no problems.

The techs that delivered and installed my new Samsung tv were great. They were super professionals who explained to me everything that they were doing during the installation process. Efficient is the word that comes to mind to best describe them. They did a fantastic job of explaining the new tv and the controls for it. Additionally, they took the time to program my Amazon cube to control the tv and sound bar also. When they were done with the installation, it appeared as if the tv had always been in that spot! No wires were showing or anything. I would recommend the two of them to all of my friends and relatives!!

Geek Squad is the only reason I buy all my TVs from Best Buy. They deliver, set up everything, will relocate my current TV to another room I want, remove the boxes and will come back out and pick the TV up if I have any issues. And if you are a TotalTech member it's free. Other companies won't set up the TV, nor bring it inside your house, if they do offer install and wall mounts, it's separate from delivery, etc... If there's a problem, that's a whole other issue. Now with TotalTech you even get a free 2 yr warranty.

2 gentlemen came and remived our old TV, installed the new one and made sure it was working properly before they left. We had been notified of the appointment ahead of time and they arrived right on time. They were professional but very kind at the same time. They worked quickly and picked up after themselves. They made sure we were satisfied before they left and even made sure they said goodbye to our cat :-) We were very impressed! They're a credit to your business. THANK YOU!

The men mounted and power sourced an 85” tv, mounted the sound bar and power sourced the tv’s in 2 additional bedrooms. Their professionalism and service was outstanding. I recommend them highly.

The best service I have experienced so far. I was skeptic about it at 1st but the Geek Squad was amazing so clean,professional & Informative on site. Will Def call them again for install.

I had purchased a Sony TV and the Geek Squad membership in late January,2023. That I was so pleased with both TV and Geek Squad service I returned and bought the same TV but this time the Geek Squad service was exceptional. The technician was so helpful and spent over an hour helping me set up be second Sony TV. I was always satisfied with Best Buy in the past but this Best Buy and Gerk Squad are suburb? I am so elated I want to purchase a third Sony TV

The Geek Squad was absolutely amazing!! They’re the only reason I’m giving the 5 star rating, My rating would be zero, due to the obnoxious amount of money Best Buy now charges to hang the TV’s, they now nickel and dime you for every little thing!! Almost $800 for 2 TV’s, I will never have them come again, I’ll find someone else, I don’t mind paying a small fee, but I was shocked my Total Geek Squad Membership no longer covers it. I will always use Geek Squad for computer issues only

TV/Display setup Mounting Large very amazing purchase geek squad did amazing Job best Gift for the family

Tremendous job by these professionals. Very helpful and professional when they mounted our new 77in TV perfectly. The were knowledgeable with other tech areas I had questions about, and had great suggestions on how to optimize all our families media needs. I wouldn't hesitate to have them out again for any other tech services needed. Thank you, Iverson and your team!

The agents set up our TV and were very patient in orienting us on all the features. They were knowledgeable and we were very pleased with the service.