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Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1524 Showing 30,461-30,480 of 38,693 reviews
  • Rated 5 out of 5 stars

    Self installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No. There was not no installation done i did the installation myself

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Late, Smudged but Mounted

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start this review I would like to say that the TV is mounted, level and was done in about 30 mins from when the geek squad agents arrived to when they left. If thats all you care about then they did a good job. The problems my wife and I had with this service are as follows: Problem 1. We received 2 phone calls saying the GC agents would be there from 8 to 12. The GS agents didn't show up until 12:20. Problem 2. The GS agents were rough with our $4,000 TV. Putting it screen down on our furniture without great support and picking it up/down roughly. Problem 3. The GS agents left smudges all over the edges of the screen of the TV. When asked they said Amazon sells good screen cleaner. For a service offered by a well known company and for the amount spent on the service we were expecting them to be on time at the very least, handle the TV in a safe way and leave the TV as clean as they found it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate any feedback we receive from our customers, and we thank you for taking the time to call our attention to your recent TV mounting service. While it sounds like the installation has been completed, it’s disappointing to hear your install didn’t go as smoothly as we would have hoped. We’re consistently looking for ways to improve the level of service we’re able to provide our customers, and posts like this help us to do just that. We’re hopeful this experience won’t discourage you from utilizing our Geek Squad services again in the future.

  • Rated 5 out of 5 stars

    Rapid Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.efficient and durable. Well made love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great follow. Agent called to see if everything was ok with set up or if I had any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek squad install the new TV and they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This devise is great. It is sturdy and secures well, easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the purchase for our new TV it's amazing. The installation was so fast!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No receipt provided for extended warranty purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive any paperwork / receipt for the extended warranty service which I purchased the day of the installation for my 2 smart TV’s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted TV and set up apps, etc. Did a good job and were pleasant and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great and very helpful. A great experience and will recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the hookup by the geek squad of my new LG TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guarantee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome to have gives you assurance..nothing can go wrong with have this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lyle and Preston did an outstanding job of install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did it all well, installing my large screen and fixing my AVR volume problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Install crew is always great. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job mounting our TV and connecting it to our devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad i didn't try to do this myself. These guys came in, set it up, CLEANED UP, and showed me how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PERFECT PERFECTO excellent love where its position

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and great suggestions for placing the tv wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a fantastic job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted quite well and aligned the product to suit the needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful & good install. Explained & did good job

    I would recommend this to a friend