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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 38,693 reviews
  • Rated 5 out of 5 stars

    Quick, clean, professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came and installed my TV mount were very professional and knowledgeable. They cleaned up after themselves and offered suggestions as well. Highly recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very knowledgeable and mounted the TV on a full motion bracket. They also hung the sound bar right beneath the TV and hid all the wires. They also connected my DVR and DVD player to the TV and hid the wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Profession & Thorough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were professional courteous and thorough. They ensure all devices worked along with training us how to best utilize.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the two TVs that they mounted for me. They mounted both perfectly, they were also nice and knowledgeable about what they were doing. Overall, excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the ultimate professionals.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, careful when cutting into the wall, cleaned up during and after installation, very informative describing the operation of the new Sony tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roy that installed my new tv and wall mount was great! He even moved my old tv into another room and hooked it up. He also explained and showed me how to use the new tv. Fantastic customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impeccable Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional, courteous and fast. They asked the right questions and our installation was flawless. Great job and will recommend to everyone I know!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were amazing, went above and beyond with making sure that everything was level, connected properly and made sure I knew how to use the TV and sound system. Highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the expenxe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech. He had my new large gaming monitor mounted on the existing swing arm in 15-minutes. He was very knowledgeable and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When it needs to be done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to deliver and install my 70" flat screen on a wall mount. The mount was already in my new apartment, but the first thing they noticed was it had not been mounted on the studs, so the quickly fixed that. They proceeded to work efficiently. My main point would be this. There are certain projects where you really can't afford to mess up. Where you really want to be sure you've done things right. For these, where applicable, I'd use the Geek Squad. It's pricy, but once again, there are certain projects where you really want to be sure you've done things right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by Geek Squad rep. Knowledge efficient offered good suggestions and very nice person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Contractor or Geek that is the question?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractor that installed my flat screen was very nice and professional. I had a question after installation and he quickly got back to me. Maybe it’s me but I always prefer dealing with an actual Geek squad member. The contractor was very nice however. So it’s difficult for me to rate the Geek squad when I had zero interaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our new flat screen tv was handled professionally by the team of people from the Geek Squad. They were very through and cleaned up everything after the installation. We could not have been more pleased with the service we received and would highly recommend them to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came put everything together, mounted the TV. Very efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Geek got it right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, the 1st team were nice guys but they failed to properly secure the TV to the preexisting wall brace. It should have been easy! The TV fell forward and down about an inch a few hours after the 1st team left. Trying to get help over the phone or online was “the worst experience”!!! Best Buy must correct their terrible phone system and l wasted my time trying to work with the online tech located somewhere in another country! She was nice but it doesn’t work! I had to wait until the next morning to go into the store and talk to a manager. She was the right person to get the 2nd Geek team to the house for the correct installation and have the TV back up and properly installed. Luckily no one got hurt!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were knowledgeable and professional. They took the time to answer all of my questions and make sure the setup and installation was done as I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the guys who came out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the guys who came out I would recommend this service to all Who have any back problems these guys hosted the TV up on the wall with no problem it's a little pricey but if you can afford it well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff installed my TV quickly and expertly. They answered all my questions and even programmed my remote for easy use with the TV and also the fire stick. No problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technician arrived on time connected my devices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician arrived on time. Mounted my T.V. Quickly. Connected it to all my devices and my universal remote. He made sure I understood how to work everything and even gave me suggestions on how to dispose of my old T.V. He was knowledgeable and easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came were super!!! They were very good at their job!!! They suggested options and mounted my TV quickly and perfectly. I’m very picky about installations and they met my expectations!!!

    I would recommend this to a friend