Customer Ratings & Reviews

Great! Two ppl came and they were very kind and helpful. They knew what they were doing and ran back to their van a lot to get what they needed to help (there was an issue w power source). Each time they ran in and out they put on their shoe covers which I greatly appreciated since we are a no shoe household (and I didn’t tell them). They also didn’t smell! : ) sometimes I’ve had installation employees smell like cigarettes, sweat, etc - but not these team members!

The contractor that installed my flat screen was very nice and professional. I had a question after installation and he quickly got back to me. Maybe it’s me but I always prefer dealing with an actual Geek squad member. The contractor was very nice however. So it’s difficult for me to rate the Geek squad when I had zero interaction.

Sound & picture are excellent. GS install the TV. The guy from GS did a excellent job he was knowledgeable, and installation was on point answer all question and was VERY polite and nice wouldn’t have NOBODY but GS install any and all electronics in my home!! Thank you

Quick and easy, technicians were on time and were very careful with the wall. Great results.

The Geek Squad peeps that came out to install this Amazing TV did an amazing job. They mounted it very easily and didn't make a mess at all. They were more than cordial and professional which is the best thing you can ask for. They took their timing explaing everything about the TV and getting it all set up with my apps and profile etc...Side note....Love the picture. Love the sound. Great from any angle. Glare from window is almost non existent or at the very least not a nuisance. Love Sony TVs and this by far is the best, especially when Geek squad installed it perfectly.

I would give my installation grew 10 stars if I could. Three geek squad members made it a fast and professional install. Best Buy is lucky to have these three.

I gave four stars because I don't think the cost was a little high for the amount of work done. They did a good job of mounting the TV. One of the speakers is a little off on alignment but I think I can correct it. I think the cost should be $50 cheaper.

Excellent service provided end to end! That’s the way to do it guys! You have raised the bar very high for customer obsession and delivering results. Extremely professional! I’m very impressed and will highly recommend Geek Squad.

The 2 young men were efficient, knowledgeable, polite. They answered questions and took the old TV and boxes with them.

The guys that came to install my TVs were amazing. I think one of the guys name was Chris. They were awesome, extremely professional and easy to talk to. They went beyond my expectations and they are an awesome team!

I have used Best Buy install on numerous occasions. And I have not been disappointed. I encourage anyone who is not satisfied, speak to the installers communicate. If I ever had a concern or issue I have communicated with them directly, and we have been able to resolve any concerns. Set an expectation for how you want the finished project to look, prior to them, beginning work, and iron out any wrinkles. I have just been so pleased with the service at Best Buy offers.

I debated having Best Buy mount my new TV. But when I looked at the new TV's I realized having it done professionally was a no-brainer. When the two came to install the wall mount and the TV they handled the task without issue. This was clearly a two person job.

The 2 men who delivered and set up our TV were very polite, professional, and helpful. We were kept informed of their arrival time, and once they got here they took the necessary time to answer our questions, even though they had multiple other stops to complete before their work day ended.

I used Geek squad to install and remove my old plasma that died on us. I wasn't very comfortable mounting my new 75' tv so I used geek Squad to help me out. From start to finish they let me know what time they will be arriving to clean up and finally the install. This service is so good they listen to me what I wanted to do how I use my new gear. I went over what I liked and disliked about what my family likes and they got it done in a reasonable time. Very professional during this time masks is a must cleaned up my area and took away our old tv as well. They gave me options on how I like the install done and we again talked about my custom install that day. So kudos to Geek Squad for making our day easy and fun what a great service!!

The agent did a great job mounting my tv and connecting all my devices

The team that delivered , mounted, and setup my new TV was absolutely great. Can't say enough praise. Due to them everything went smooth, no stone unturned. They even cleaned up surrounding installation area, as well as hauled all packaging away with them. Now that's class.

The GEEK Squad mounted my TV and connected all devices. Very professional and very respectful.

The Geek Squad personnel who came home to fix the TV and the Sound System were the best. They were so friendly, patient, and even provided suggestions/recommendations on TV positioning, sound system location, etc. The work they did was perfect.

Andrew and Thomas were quick, efficient and knowledgeable in setting up the TV.

I'm delighted with my 65 inch Roku smart t.v, all channels look very clear, the colors for all programs are awesome, amazing & outstanding