Customer Ratings & Reviews

The installation was fine! They initially loaded the wrong TV at the store but caught the error immediately. Installers arrived on time, put up the wall mount and mounted the TV without issue. Only 2 stars because the installer "misinformed" me (hopefully he didn't lie!) when he upsold me on a My Best Buy Plus membership during the installation. I asked if that would extend the return window to 60 days, he said yes. He also volunteered that it would qualify me for a partial refund if Best Buy dropped the price of the TV within 60 days. He specifically mentioned July sales. The price of the set dropped $400 this week (July 15th). I contacted Best Buy. They claimed that the return window expired after 15 days (3 days ago, naturally) and that the price match wouldn't apply retroactively, anyway. You can trust Geek Squad's TV mounting know-how! But be careful with anything they say.

Both technicians were fantastic!! I cant remember their names but very professional and knowledgeable ! Everything was done expertly I think one was ryan

Geek squad contacted me prior to their arrival and were ptompt on the arrival time. Techs did a quick site survey. Prepared the wall mount. Mounted the TV and connected it to my cable system. Ensured all was operational prior to departure. Great job and service provided!

I am completely happy with my first Total Tech experience. The consultant, Charlie Uyeda visited our home in anticipation of our remodel. Based on our needs, and the home layout, he was able to provide information that we needed to make the best decision. We are completely happy with the Sony Mini LED purchase and installation. We look forward to having Charlie as a part of our 'remodel team', seeing the completion of our remodel with new replacement of additional security devices and TV, computer, printer networks.

Very professional, super tidy, perfect installation

At first I was skeptical of purchasing this service but doing so was the best decision I’ve made in a long time. Well worth the cost. The Geek Squad was so professional and they did amazing work during the install.

The guys arrived promptly despite the snow, and they knew how to set up the mount and television. They listened to me and had a sense of humor. I appreciated the tutorial of the remote control features.

The agents who mounted the TV did an outstanding job centering the TV and connecting to my video and audio equipment. They were very professional and cleaned up when done. Outstanding.

The two technicians knew exactly how to correct the problem caused by the first installation. They were courteous, efficient and competent. The sea gentlemen clearly were skilled and knowledgeabl.

My tv was delivered and installed right after the superbowl and i absolutly love it! The install team wall mounted and hid my cords in the wall. They did an amazing job!

The agent did a great installation with my tv He was professional and did the job in good timing I would definitely referred the Geek Squad I am a happy customer

The agents removed and remounted not only the LG TV I purchased, but the new TV wall mount. They also reprogrammed my Harmony Elite to meet all my needs. Anthony and Jason were my installers and I was extremely satisfied. They answered all m6 questions and provided me contact information if I had any future questions. My only complaint was during the purchase process. I waited nearly an hour and a half in the store after going through the kiosk before I was met with a sales associate. In fact, I had to go back to the kiosk after waiting that long before I gasworks an associate and asked for assistance. At that time the sale was completed. NOT HAPPY ABOUT THE WAIT!!!!

The tv looks great on the wall. The technicians were very nice. There were a couple of scheduling difficulties. They canceled the first appointment and the second appointment had some issues as well. They cut the hole for the cable/power bridge too large, even with the supplied template. They glued/caulked a piece of the sheetrock in to fill it in. Not a real professional way to fix their error. It is behind the tv so i guess it won't be seen. But i will have to deal with it if we ever move someday.

The Geeks were great. Professional, knowledgeable, and Neat. They took their time and explained the whole process. They help set up the TV so I could start enjoying it immediately.

The agent installed the TV mount and hooked up the sound bar. He was quick and did everything in a professional manner. I would recommend this tech to anyone.

Installer put the Sanus Elite tv stand together and mounted TV. Arrived 10 minutes after calling. Setup was easy after that. He cleaned up what little mess there was. Total time here was just over 60 minutes mostly putting stand together and mounting TV.

Agents came in, mounted my TV and took away the older one. I was skeptical first about the service (I had never done it before), but after the service.. I was extremely satisfied! I definitely recommend it and the agents that came by to mount the tv were extremely kind.

The agent installed my tv with excellent results. They were very professional amd knew what they were doing with care

Geek squad came put everything together, mounted the TV. Very efficient and friendly.

So happy that I allowed the Geek Squad install my new TV. There was a problem with where the studs were located and they figured out the best way to mount at the proper height. Courteous and professional they cleaned up any debris and answered any questions. They also made sure that the set was working and gave mini lesson of use. The installation fee was worth it.