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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38655 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 38,655 reviews
  • Rated 5 out of 5 stars

    Excellent Excellent Excellent.....We love Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two service techs did a great job on the installation and made sure every things was installed properly and working correctly. Once again, Best Buy did an outstanding job...

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Pricy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the install was excellent and the installers arrived on time and were neat. 4 Stars because prce was substasntially higher than install offered by LG and by BJ's. Also, because sound bar moung had to go under wall moung bracket, I had geek squad install sound bar at the same time. I thought that the sound bar install should have been discounted when done with the TV but there was no such discount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pefect Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were the best. I know how do this myself but it was included with my 98 inch tv .Geek Squad showed up and took my old tv off the wall set up my new tv and had me sit down so they could get the perfect angle for my viewing and helped set up my audio equipment 5 star crew

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I used to have a t.v. on the wall except it was sm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm delighted with my 65 inch Roku smart t.v, all channels look very clear, the colors for all programs are awesome, amazing & outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased with this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Between the very user friendly set up of Samsung TV's and the Geek Squad, from installation to first use was a breeze. Great picture, easy navigation of menu and controls, when needed and ultra clear sound (I have a hearing issue not related to volume). I could not be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad Reps did an incredible job of installing our 75" TV in a quick and efficient manner. They were very courteous and helpful expainling things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time hiring the Geek Squad...What a pleasant experience. They totally know what they do, and they do it fast and clean. Total peace of mind for you when it comes to installing a TV and do all the wiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They knew their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad was professional and through, knew their business and set my tv up to where I was watching after they left. they knew their stuff and installed my equipment without any issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a fabulous job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squaders, Gregory and Michael were AWESOME!! My TV had not been working and my internet providers, who came to my house several times to try to figure out my internet issues, told me that the reason my TV wasn't working was because the TV was dead. I bought another one from Best Buy and Gregory & Michael came to remove the old TV and install my new one. Within about 5 minutes of looking at my TV that they were removing, they changed a few connections and told me my TV was fine. They were WAY more knowledgeable than at least about 20 of my internet provider's employees. Gregory and Michael provided fabulous service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to not have to lift a finger to watch these guys go through the process of mounting my 85” tv. Plus, they gave me an excellent tutorial on how it all sets up. Set it, and forget it. Worth every penny to have this team do the work for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    City Employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to say that Jamar and his partner are incredibly helpful and got my 83 in LG OLED TV mount with out any issues. He then telling me to create and LG account to be able to downloading any updating for this new TV I bought. They took care of the mounting and set up the TV programs and the quality of the picture screen are flawless. I am in love with this T.V. I would recommended to any one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Were Exceptional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were punctual, very polite and wore the shoe coverings before entering my home. They unmounted a television that I no longer wanted and installed or remounted a new 65 inch Smart TV in its place. They tested the TV to make sure it was working correctly and went over the instructions with me about operating the new televison. They also cleaned up all the packaging and took that with them when they left. Thank you again for doing a fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came out for install were on time and professional. They worked quickly, but did not cut corners whatsoever. My set up was neat and exactly the look I was trying to achieve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Technicians were quick and professional. Arrived on time cleaned up all debris and reviewed operation of new tv. Would highly reccomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Support By the Geek Squad Install Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installation team did an awesome job installing my Sony Tv. They were efficient, did a high quality install and clean ed up all the residue neatly. The team also had a great and friendly demeanor. Would be happy to work with them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounting my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly courteous and knoklegeble what more can you expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv quickly and professionally. They waited until I logged into my Google account to make sure the apps on the TV worked properly. Very friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came out to do the install for me did a great job. They were thorough and thoughtful. They made sure that the TV was secure in the block wall and everything was cleaned up. I would recommend them. They also took their shoes off or wore booties to protect my floors. I was impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad awsome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome geek squad techs. Installed wall tv stand and tv over fireplace. Very Professional, will be calling for another wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation by expperts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that showed up to install the tv were very professional and knew what they were doing. They had it installed a lot quicker than I expected. They were very knowledgeable about the tv and were able to answer any questions we had. They also helped get all of our services setup and working before they left.

    I would recommend this to a friend