Customer Ratings & Reviews

Ok excellent service all around. I am very pleased with the results of the setup, job well done.

Excellent customer service. They will provide all your service needs.

Good job but the tech should have not laid the large screen tv on the sofa which caused a slight blemish

The television installation was fine and the installers did a good job. However, my experience during the twenty (20) days between the purchase date and the installation date was far from smooth. The television was purchased to replace a broken television at our condominium. During the 12-Sep purchase, I was given an initial installation date of 16-Sep and I provided the name and cell phone number for our tenant who is renting the condominium. I shared the date with our tenant and asked him to ensure he was at the condominium on that day. Unfortunately no one from Best Buy came that day. Nor did anyone from Best Buy call to advise that they were not able to make the appointment. No-show – no-call. I was able to schedule a new appointment for 20-Sep. Again No-show – no call from Best Buy. Finally, Best Buy arrived on 02-Oct to install the television. Again, the technicians who completed the installation did a good job, but the delays, missed appointments and overall scheduling issues made the process frustrating and unnecessarily prolonged. Your question at the end of this link, "Would you recommend Geek Squad service to a friend?" forces a Yes or No answer. I selected Yes only so I could submit this review. If free text was available for this question, I would add Yes, but only if I had a dedicated person who would be assigned to my installation and accountable for the success of the project. During my several chat sessions and live discussions with Best Buy, not one person representing Best Buy was accountable for the missed appointments and multiple execution failures.

Excellent service. Fast and friendly and TV looks great

Item is good for a smaller size area. If you need your tv to more more. Go with the more expensive one

Geek Squad is where it is. Thanks a bunch. Pleasant fast and out the door.

Great job performance and extraordinary customer service. This team rocks.

Great service. Friendly staff and quick service!!!

Agents connected all devices easily and insured all devices worked

Great product suggested. Working excellent as per the recommendation. Overall great experience

The two young men mounted my tv with no issues, they were very fast and polite

Great TV and great Geek Squad service Way above my expectations

Great tv works like a charm. Recommend definitely.

Simple mounting equipment. I used Geek Squad but have purchased this twice and have had good experience.

Good work by tech to install and fine tune all video and audio components.

Super professional. Very nice. They always wore their masks and shoe protection.

Installers were amazing! Very professional, polite and supportive.

Great service from the agents who did a house call and installed our tv on the stand. Thanks.

The Geek Squad was unable to install the TV Mount and did not respond to us for 8 days. Both our Old TV and New TV were left on the floor, along with the Mount for the new TV, a new mount that we had to wait for to be installed eight days late. And parts of everything were left on our Dining room Table. NOT one of your better days to complete in a reasonable time.