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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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  • Value

    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 38,694 reviews
  • Rated 5 out of 5 stars

    Installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Qeek Squad mounted my Full Motion Wall Mount, 65” TV, Sound Bar, and DVD player in about an hour and a half. Excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a 65-inch Samsung Neo QLED 4K Smart TV installed by the Geek Squad and they did an outstanding job. Dustin & Kaden were the techs and they know what they are doing, it did not take them very long to mount and install the TV. They answered every question we had and even told us things we should do so we could enjoy TV viewing even more. If I could request what techs to come in my home and install various items it would be Dustin & Kaden. The are total professionals at what they do and they know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and cleanly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents that installed my new TV were fast, friendly, and very clean. They asked for my input on the TV height and gave their own opinions on how they like their personnel TVs installed, which I thought was helpful. They made sure I understood how to use the TV and offered to be of assistance if any future issues were to arise. Great install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that delivered , mounted, and setup my new TV was absolutely great. Can't say enough praise. Due to them everything went smooth, no stone unturned. They even cleaned up surrounding installation area, as well as hauled all packaging away with them. Now that's class.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad did an awesome job of installing th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Holds my TV which is at the top of the square inch range. Love it! The Geek Squad put everything up where I wanted it and they did it very professionally!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep From the geek squad was excellent. The mounting done of the 65 inch TV was done perfectly. The rep was patient and knowledgeable and we would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Profession & Thorough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were professional courteous and thorough. They ensure all devices worked along with training us how to best utilize.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV as I told them.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mount my TV and then they made the initial set up including connect it to the Internet wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great. They were efficient, professional and patient with me when I needed to remember my password for my Samsung account. I highly recommend them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did not meet appointment time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, they were late for my appointment. No call to say they would be late. With this said, the two installers were very good at what they did. They were very personable, and knew what they were dealing with. No complaints regarding the installation. Just did not like the extra wait and change in my schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was terrific!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was going to mount my new Samsung QLED 75” myself but after several friends warned me there is a high risk of damage for large screens and I should just pay somebody & then talking to the Best Buy in-store Samsung Rep, decided it would be best to pay Geek Squad to mount it. Really, really glad I chose Geek Squad!!! The techs stayed in touch with me by phone, showed up at the exact time they promised, were done in less than an hour, and even set up the tv to work with Xfinity for me, and then walked me through the main features of the tv & remote. Cannot save enough good things about the service I received from Geek Squad and highly recommend their TV Wall Mount Installation for anyone not comfortable installing themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Television Installation Done Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician was fast but very careful with the installation of a new Best Buy television, and offered some helpful advice on system operation. This was a very useful service call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the expenxe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech. He had my new large gaming monitor mounted on the existing swing arm in 15-minutes. He was very knowledgeable and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Service Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good about the servicemen who came to install my televisions. One went above and beyond the call of duty and pointed out that if I took the doors off my TV cabinet (which was built for the old boxy tvs), I would be able to upgrade to a 42 in screen. He also told me that there is no charge to uninstall a too-small TV and install the larger TV if I made up my mind within 3 weeks. I went back to Best Buy, picked out a larger TV, and the technician was right. I am much happier with the larger screen and so grateful that he happened to think of taking the doors off! Besides all that, they were professional, polite, and very helpful and friendly. This alone would make me a huge Best Buy fan and I will check there first for my future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints, handled what I needed efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy team came out promptly, no hassle scheduling, brought every leveling tool possible to ensure a great install. They even had some extra items like a replacement surge projector and extension cords on hand, so I was happy with the installation being a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Professionalism

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis and partner installed two different mounts for us. I was very impressed with their professionalism and knowledge. If you have Total Protection I recommend you to make use of the services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was done excellent. The team team did a great job. Explained everything they were doing and was efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go with the Geeks!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are amazing! They installed the tv over the fireplace, hid all the wires and installed my internet and streaming service. We are older and had no idea how to use the new tv, let alone the streaming service. They set it all up and made easy for us to use. Then they gave me their phone number to call with any needs or questions. I cannot recommend them highly enough. Worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time, knowledgable, informative, attentive, profssional,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team did installation as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job, arrived on time and installed the mount easily. Weren't able to move the outlet due to where we had the tv mounted, but they explained why and helped us return the outlet kits that we had purchased

    I would recommend this to a friend